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    <title>topic Re: unable to pay or to change payment method in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-pay-or-to-change-my-payment-method/m-p/729142#M26724</link>
    <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1765783"&gt;@irun&lt;/a&gt;&lt;/SPAN&gt;, thanks for posting here!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you clarify if you get any errors when trying to change your payment method?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you upgrade directly through Dropbox, or Apple Store/GooglePlay?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know more, and we'll take it from there!&lt;/P&gt;</description>
    <pubDate>Mon, 13 Nov 2023 13:07:33 GMT</pubDate>
    <dc:creator>Megan</dc:creator>
    <dc:date>2023-11-13T13:07:33Z</dc:date>
    <item>
      <title>Unable to pay or to change my payment method.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-pay-or-to-change-my-payment-method/m-p/728932#M26697</link>
      <description>&lt;P&gt;I am unable to pay for renewing my subscription. I also not able to change my payment method. How to fix it?&lt;/P&gt;</description>
      <pubDate>Mon, 13 Nov 2023 13:05:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-pay-or-to-change-my-payment-method/m-p/728932#M26697</guid>
      <dc:creator>irun</dc:creator>
      <dc:date>2023-11-13T13:05:12Z</dc:date>
    </item>
    <item>
      <title>Re: unable to pay or to change payment method</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-pay-or-to-change-my-payment-method/m-p/729142#M26724</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1765783"&gt;@irun&lt;/a&gt;&lt;/SPAN&gt;, thanks for posting here!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you clarify if you get any errors when trying to change your payment method?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you upgrade directly through Dropbox, or Apple Store/GooglePlay?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know more, and we'll take it from there!&lt;/P&gt;</description>
      <pubDate>Mon, 13 Nov 2023 13:07:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-pay-or-to-change-my-payment-method/m-p/729142#M26724</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-11-13T13:07:33Z</dc:date>
    </item>
    <item>
      <title>Re: unable to pay or to change payment method</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-pay-or-to-change-my-payment-method/m-p/730633#M26871</link>
      <description>&lt;P&gt;I have the same problem and I upgraded years ago through Dropbox.&lt;/P&gt;</description>
      <pubDate>Fri, 17 Nov 2023 19:59:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-pay-or-to-change-my-payment-method/m-p/730633#M26871</guid>
      <dc:creator>robin712</dc:creator>
      <dc:date>2023-11-17T19:59:39Z</dc:date>
    </item>
    <item>
      <title>Re: unable to pay or to change payment method</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-pay-or-to-change-my-payment-method/m-p/730650#M26880</link>
      <description>&lt;P&gt;Hi there &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1768197"&gt;@robin712&lt;/a&gt;&lt;/SPAN&gt; - sorry to hear you're having issues with this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you let us know what &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;plan&lt;/A&gt; you're on at the moment and if you're getting any errors, send us a screenshot so that we can have a &amp;nbsp;visual too?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, did you upgrade through the website or maybe through the app store on a &amp;nbsp;mobile device?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 17 Nov 2023 20:53:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-pay-or-to-change-my-payment-method/m-p/730650#M26880</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-11-17T20:53:52Z</dc:date>
    </item>
    <item>
      <title>Re: unable to pay or to change payment method</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-pay-or-to-change-my-payment-method/m-p/730658#M26882</link>
      <description>&lt;P&gt;I have been downgraded to Basic, but I was on Plus. A screenshot of the recurring error message is below. And I'm pretty sure I upgraded through the website years ago, but I can't get any response when I tap the upgrade button on my app either.&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Dropbox problems.png" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/42184i3A6DC24CFDC33B1B/image-size/large?v=v2&amp;amp;px=999" role="button" title="Dropbox problems.png" alt="Dropbox problems.png" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Fri, 17 Nov 2023 21:02:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-pay-or-to-change-my-payment-method/m-p/730658#M26882</guid>
      <dc:creator>robin712</dc:creator>
      <dc:date>2023-11-17T21:02:43Z</dc:date>
    </item>
    <item>
      <title>Re: unable to pay or to change payment method</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-pay-or-to-change-my-payment-method/m-p/730661#M26883</link>
      <description>&lt;P&gt;Actually, I just tried to upgrade from my phone app and it says I've already subscribed to Plus (which is what I thought), and it renews on Nov. 17, which is today.&amp;nbsp; But I was downgraded yesterday, and I still appear to be in Basic status with no way to change anything.&lt;/P&gt;</description>
      <pubDate>Fri, 17 Nov 2023 21:09:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-pay-or-to-change-my-payment-method/m-p/730661#M26883</guid>
      <dc:creator>robin712</dc:creator>
      <dc:date>2023-11-17T21:09:02Z</dc:date>
    </item>
    <item>
      <title>Re: unable to pay or to change payment method</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-pay-or-to-change-my-payment-method/m-p/730663#M26885</link>
      <description>&lt;P&gt;Could you try &lt;A href="https://help.dropbox.com/billing/subscription-error-mobile" target="_blank"&gt;restoring your purchases&lt;/A&gt; and let me know how it goes &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1768197"&gt;@robin712&lt;/a&gt;&lt;/SPAN&gt;?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 17 Nov 2023 21:13:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-pay-or-to-change-my-payment-method/m-p/730663#M26885</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-11-17T21:13:55Z</dc:date>
    </item>
    <item>
      <title>Re: unable to pay or to change payment method</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-pay-or-to-change-my-payment-method/m-p/730664#M26886</link>
      <description>&lt;P&gt;Yes! That worked. Thank you!!! What caused this to go off the rails? Was it something on my end? I'm so dependent on my Dropbox so this makes me really nervous.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 17 Nov 2023 21:19:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-pay-or-to-change-my-payment-method/m-p/730664#M26886</guid>
      <dc:creator>robin712</dc:creator>
      <dc:date>2023-11-17T21:19:35Z</dc:date>
    </item>
    <item>
      <title>Re: unable to pay or to change payment method</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-pay-or-to-change-my-payment-method/m-p/730668#M26888</link>
      <description>&lt;P&gt;I can't be sure about this, but it could be a temporary glitch during the upgrade or an issue with being logged into different account &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1768197"&gt;@robin712&lt;/a&gt;&lt;/SPAN&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;In any case, I'm glad to hear it's sorted now and thanks for keeping us in the loop too.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let us know if anything else comes up!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 17 Nov 2023 21:57:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-pay-or-to-change-my-payment-method/m-p/730668#M26888</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-11-17T21:57:17Z</dc:date>
    </item>
    <item>
      <title>Re: unable to pay or to change payment method</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-pay-or-to-change-my-payment-method/m-p/735537#M27441</link>
      <description>&lt;P&gt;Where / How can I enter a new card for payment? It says contact the support. But he support is only automated, I cannot get any help. Please direct me.&lt;/P&gt;</description>
      <pubDate>Fri, 08 Dec 2023 09:46:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-pay-or-to-change-my-payment-method/m-p/735537#M27441</guid>
      <dc:creator>Bjorn S</dc:creator>
      <dc:date>2023-12-08T09:46:02Z</dc:date>
    </item>
    <item>
      <title>Change payment method</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-pay-or-to-change-my-payment-method/m-p/735539#M27443</link>
      <description>&lt;P&gt;Where and how do I change payment method (enter a new payment card)? It says contact the support, but I cannot get into contact with any support (is there any way to get into personal contact wit any support, by the way?).&lt;/P&gt;</description>
      <pubDate>Fri, 08 Dec 2023 09:49:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-pay-or-to-change-my-payment-method/m-p/735539#M27443</guid>
      <dc:creator>Bjorn S</dc:creator>
      <dc:date>2023-12-08T09:49:04Z</dc:date>
    </item>
    <item>
      <title>Re: Change payment method</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-pay-or-to-change-my-payment-method/m-p/735541#M27444</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1778398"&gt;@Bjorn S&lt;/a&gt;&lt;/SPAN&gt;, are you already on a paid plan according to &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;this page&lt;/A&gt;?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If not, then you'll need to upgrade to a plan to enter your payment details.&lt;/P&gt;</description>
      <pubDate>Fri, 08 Dec 2023 10:01:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-pay-or-to-change-my-payment-method/m-p/735541#M27444</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-12-08T10:01:34Z</dc:date>
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