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  <channel>
    <title>topic Re: Billing error in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/656227#M26749</link>
    <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1614975"&gt;@Raindog023&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;I upgraded. Went through fine with Apple but I get an error message telling me to contact Dropbox support ...&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;First, open the Dropbox app on your device, go into Preferences and try to Restore Purchases. If that doesn't work, contact Support. Visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. &lt;STRONG&gt;It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/STRONG&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Thu, 02 Feb 2023 22:12:28 GMT</pubDate>
    <dc:creator>Rich</dc:creator>
    <dc:date>2023-02-02T22:12:28Z</dc:date>
    <item>
      <title>Upgrade Failed</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/656514#M18831</link>
      <description>Upgrade Failed - tried to restore purchases and this appears “ unable to restore purchases. The operation couldn’t be completed. (NSURLEErrordomain error 409.)”</description>
      <pubDate>Fri, 03 Feb 2023 20:20:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/656514#M18831</guid>
      <dc:creator>Rakheelaloobhai</dc:creator>
      <dc:date>2023-02-03T20:20:25Z</dc:date>
    </item>
    <item>
      <title>Billing error</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/656225#M26748</link>
      <description>&lt;P&gt;I was sent a shared file. I was told I didn’t have enough storage. I upgraded. Went through fine with Apple but I get an error message telling me to contact Dropbox support, which you do not make easy at all and since I’m not a business admin my troubles are second class? What a load of nonsense. If I don’t hear back in 24 hours from a real person I’m just going to move to google drive and be done with it.&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="241069BD-F337-4129-AE07-8C509A68AEF1.png" style="width: 600px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/34926i35B1BA838F50F726/image-size/large?v=v2&amp;amp;px=999" role="button" title="241069BD-F337-4129-AE07-8C509A68AEF1.png" alt="241069BD-F337-4129-AE07-8C509A68AEF1.png" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 02 Feb 2023 22:08:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/656225#M26748</guid>
      <dc:creator>Raindog023</dc:creator>
      <dc:date>2023-02-02T22:08:50Z</dc:date>
    </item>
    <item>
      <title>Re: Billing error</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/656227#M26749</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1614975"&gt;@Raindog023&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;I upgraded. Went through fine with Apple but I get an error message telling me to contact Dropbox support ...&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;First, open the Dropbox app on your device, go into Preferences and try to Restore Purchases. If that doesn't work, contact Support. Visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. &lt;STRONG&gt;It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/STRONG&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 02 Feb 2023 22:12:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/656227#M26749</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-02-02T22:12:28Z</dc:date>
    </item>
    <item>
      <title>Re: Upgrade Failed</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/656572#M18840</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1615288"&gt;@Rakheelaloobhai&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you upgrade via the Dropbox mobile app on your iOS device, or via the Dropbox site directly?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Sat, 04 Feb 2023 01:24:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/656572#M18840</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-02-04T01:24:19Z</dc:date>
    </item>
    <item>
      <title>Re: Upgrade Failed</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/657275#M18890</link>
      <description>iOS app</description>
      <pubDate>Tue, 07 Feb 2023 08:50:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/657275#M18890</guid>
      <dc:creator>Rakheelaloobhai</dc:creator>
      <dc:date>2023-02-07T08:50:30Z</dc:date>
    </item>
    <item>
      <title>Re: Upgrade Failed</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/657276#M18891</link>
      <description>iOS device</description>
      <pubDate>Tue, 07 Feb 2023 08:50:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/657276#M18891</guid>
      <dc:creator>Rakheelaloobhai</dc:creator>
      <dc:date>2023-02-07T08:50:44Z</dc:date>
    </item>
    <item>
      <title>Re: Upgrade Failed</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/657333#M18897</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1615288"&gt;@Rakheelaloobhai&lt;/a&gt;&lt;/SPAN&gt;, thanks for letting us know.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If the payment went through and you have the purchase receipt email from Apple, can we reach out to you via email, to look into this further?&lt;/P&gt;</description>
      <pubDate>Tue, 07 Feb 2023 13:04:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/657333#M18897</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-02-07T13:04:35Z</dc:date>
    </item>
    <item>
      <title>Re: Upgrade Failed</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/672495#M20404</link>
      <description>&lt;P&gt;I upgraded to Dropbox Plus,&amp;nbsp;Charged me but gave an error.&lt;BR /&gt;&lt;BR /&gt;Upgrade via the Dropbox mobile app ios&lt;BR /&gt;&lt;BR /&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="WhatsApp Görsel 2023-03-29 saat 16.41.29.jpg" style="width: 794px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/36516iFA772986D2381F0B/image-size/large?v=v2&amp;amp;px=999" role="button" title="WhatsApp Görsel 2023-03-29 saat 16.41.29.jpg" alt="WhatsApp Görsel 2023-03-29 saat 16.41.29.jpg" /&gt;&lt;/span&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="WhatsApp Görsel 2023-03-29 saat edit.jpg" style="width: 466px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/36525i9F656C36A31641FB/image-size/large?v=v2&amp;amp;px=999" role="button" title="WhatsApp Görsel 2023-03-29 saat edit.jpg" alt="WhatsApp Görsel 2023-03-29 saat edit.jpg" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 29 Mar 2023 14:53:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/672495#M20404</guid>
      <dc:creator>burak45</dc:creator>
      <dc:date>2023-03-29T14:53:23Z</dc:date>
    </item>
    <item>
      <title>Re: Upgrade Failed</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/672551#M20410</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1653068"&gt;@burak45&lt;/a&gt;&lt;/SPAN&gt;, are you getting this error, when clicking on 'restore purchases' in the Dropbox app settings?&lt;/P&gt;</description>
      <pubDate>Wed, 29 Mar 2023 14:57:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/672551#M20410</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-03-29T14:57:25Z</dc:date>
    </item>
    <item>
      <title>Re: Upgrade Failed</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/672766#M20433</link>
      <description>&lt;P&gt;&lt;SPAN&gt;yes i am getting error "Unable to Restore Purchases"&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="WhatsApp Görsel 2023-03-30 saat 06.24.21.jpg" style="width: 468px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/36552i2A25FB63DE870CF2/image-size/large?v=v2&amp;amp;px=999" role="button" title="WhatsApp Görsel 2023-03-30 saat 06.24.21.jpg" alt="WhatsApp Görsel 2023-03-30 saat 06.24.21.jpg" /&gt;&lt;/span&gt;&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 30 Mar 2023 14:29:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/672766#M20433</guid>
      <dc:creator>burak45</dc:creator>
      <dc:date>2023-03-30T14:29:14Z</dc:date>
    </item>
    <item>
      <title>Re: Upgrade Failed</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/672811#M20437</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1653068"&gt;@burak45&lt;/a&gt;! I hope you’re doing well.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I’ve removed the email address showing on your last screenshot, so that it’s not publicly visible.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you please compare that email address with the email showing in your Dropbox app settings and let me know if they’re the same? Please don’t post them on the forum; we just want to make sure you have not been billed for a different Dropbox account.&lt;/P&gt;</description>
      <pubDate>Thu, 30 Mar 2023 10:26:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/672811#M20437</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-03-30T10:26:45Z</dc:date>
    </item>
    <item>
      <title>Re: Upgrade Failed</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/672860#M20443</link>
      <description>&lt;P&gt;I was not billed for a different Dropbox account. &amp;nbsp;There is also this email account in the application settings.&lt;/P&gt;</description>
      <pubDate>Thu, 30 Mar 2023 14:30:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/672860#M20443</guid>
      <dc:creator>burak45</dc:creator>
      <dc:date>2023-03-30T14:30:14Z</dc:date>
    </item>
    <item>
      <title>Re: Upgrade Failed</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/672886#M20445</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1653068"&gt;@burak45&lt;/a&gt;, can I send you an email, in order for us to have a closer look into this?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 30 Mar 2023 14:05:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/672886#M20445</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-03-30T14:05:22Z</dc:date>
    </item>
    <item>
      <title>Re: Upgrade Failed</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/672888#M20446</link>
      <description>&lt;P&gt;Yes you can send email&lt;/P&gt;</description>
      <pubDate>Thu, 30 Mar 2023 14:06:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/672888#M20446</guid>
      <dc:creator>burak45</dc:creator>
      <dc:date>2023-03-30T14:06:55Z</dc:date>
    </item>
    <item>
      <title>Re: Upgrade Failed</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/672979#M20454</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1653068"&gt;@burak45&lt;/a&gt;, I just sent you an email, I'll see you there!&lt;/P&gt;</description>
      <pubDate>Thu, 30 Mar 2023 18:05:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/672979#M20454</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-03-30T18:05:15Z</dc:date>
    </item>
    <item>
      <title>Re: Upgrade Failed</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/673234#M20473</link>
      <description>&lt;P&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1148275"&gt;@Megan&lt;/a&gt;&amp;nbsp;I have sent all the information you requested from me via e-mail.&amp;nbsp;When will my problem be solved?&amp;nbsp;&amp;nbsp;You didn't send me an e-mail about the solution to my problem.&lt;/P&gt;</description>
      <pubDate>Fri, 31 Mar 2023 15:51:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/673234#M20473</guid>
      <dc:creator>burak45</dc:creator>
      <dc:date>2023-03-31T15:51:43Z</dc:date>
    </item>
    <item>
      <title>Re: Upgrade Failed</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/674117#M20569</link>
      <description>Hi I have the same problem, upgraded via iOS app but says upgrade failed and got charged the full one month subscription.</description>
      <pubDate>Tue, 04 Apr 2023 07:25:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/674117#M20569</guid>
      <dc:creator>anns_426</dc:creator>
      <dc:date>2023-04-04T07:25:08Z</dc:date>
    </item>
    <item>
      <title>Re: Upgrade Failed</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/674174#M20576</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1657503"&gt;@anns_426&lt;/a&gt;&lt;/SPAN&gt;, sorry to see you're having trouble with this.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Have you tried to restore your purchase as outlined in &lt;A href="https://help.dropbox.com/billing/subscription-error-mobile" target="_blank"&gt;this article&lt;/A&gt;?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;If that didn't help, can we send you an email, so we can investigate further?&lt;/P&gt;</description>
      <pubDate>Tue, 04 Apr 2023 10:36:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/674174#M20576</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-04-04T10:36:40Z</dc:date>
    </item>
    <item>
      <title>Re: Upgrade Failed</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/674199#M20580</link>
      <description>Restore purchases did not work also. You may email me.</description>
      <pubDate>Tue, 04 Apr 2023 11:51:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/674199#M20580</guid>
      <dc:creator>anns_426</dc:creator>
      <dc:date>2023-04-04T11:51:09Z</dc:date>
    </item>
    <item>
      <title>Re: Upgrade Failed</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/674220#M20585</link>
      <description>&lt;P&gt;Thanks for the update, &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1657503"&gt;@anns_426&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I just sent you an email, so we'll continue there. &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@FBF7D2AB59A0D6E861EBF6A36F93B7E2/emoticons/1f642.png" alt=":slightly_smiling_face:" title=":slightly_smiling_face:" /&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 04 Apr 2023 13:02:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-Failed/m-p/674220#M20585</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-04-04T13:02:26Z</dc:date>
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