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    <title>topic Re: Contact Dropbox Support discontinued? in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/729797#M26800</link>
    <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1766950"&gt;@vvsstein&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;Exactly, I should be able to, but I'm not ...&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1446775"&gt;@Nancy&lt;/a&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;There seems to be a problem with the Support page. I'm logged in to my Professional account but the Support page is reporting that I'm a Basic user, and only shows the support options available to a Basic user.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="4c15b76530abee952518ca562001ba8d.png" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/42089i3B017954B01F8129/image-size/large?v=v2&amp;amp;px=999" role="button" title="4c15b76530abee952518ca562001ba8d.png" alt="4c15b76530abee952518ca562001ba8d.png" /&gt;&lt;/span&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This is showing on multiple browsers (cache cleared), on multiple computers from two different locations/ISPs.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT color="#FF0000"&gt;Edit: I've notified someone within Dropbox. They're looking into it.&lt;/FONT&gt;&lt;/P&gt;</description>
    <pubDate>Wed, 15 Nov 2023 14:07:21 GMT</pubDate>
    <dc:creator>Rich</dc:creator>
    <dc:date>2023-11-15T14:07:21Z</dc:date>
    <item>
      <title>Customer Service Access Error</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/729672#M26765</link>
      <description>&lt;P&gt;We have a Dropbox Business Plan with several licenses but the Dropbox customer service website incorrectly says we have a Basic plan and will not let us open an email ticket or show us the telephone number. Everything worked last week when we opened a ticket. Has anyone else experienced this? Does anyone have the Dropbox phone number?&lt;/P&gt;</description>
      <pubDate>Wed, 15 Nov 2023 06:33:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/729672#M26765</guid>
      <dc:creator>netsquire</dc:creator>
      <dc:date>2023-11-15T06:33:12Z</dc:date>
    </item>
    <item>
      <title>Re: Customer Service Access Error</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/729684#M26768</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/350236"&gt;@netsquire&lt;/a&gt;&lt;/SPAN&gt;, I'm sorry to see that you're having issues contacting our support team.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Are you still having this issue? And if so, is it possible that you were actually logged in to the wrong account?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;What does your plan page &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;here&lt;/A&gt; report and if you go to &lt;A href="https://www.dropbox.com/account" target="_blank"&gt;this page&lt;/A&gt;, do you see the email address that you're using for your Business account?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Otherwise, we'd be happy to try and assist you from here, if you'd like to give us more info on your issue.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Let me know and we'll go from there.&lt;/P&gt;</description>
      <pubDate>Wed, 15 Nov 2023 06:36:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/729684#M26768</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-11-15T06:36:43Z</dc:date>
    </item>
    <item>
      <title>Problem reaching support</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/729751#M26797</link>
      <description>&lt;P&gt;I have the same issue - July I was in contact with Dropbox on the chat, but that option has dissapeared and there's no way of contacting Dropbox. What company gives 0 option for contact??&lt;/P&gt;</description>
      <pubDate>Wed, 15 Nov 2023 16:24:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/729751#M26797</guid>
      <dc:creator>vvsstein</dc:creator>
      <dc:date>2023-11-15T16:24:45Z</dc:date>
    </item>
    <item>
      <title>Re: Contact Dropbox Support discontinued?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/729780#M26798</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1766950"&gt;@vvsstein&lt;/a&gt;! You can see all of your support options &lt;A href="https://www.dropbox.com/support" target="_blank"&gt;here&lt;/A&gt; (chat is currently available for paid subscriptions).&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you chatted in July with our support team, and you’re still on a paid plan, you should be able to reach out to them the same way.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know, if that helps.&lt;/P&gt;</description>
      <pubDate>Wed, 15 Nov 2023 13:02:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/729780#M26798</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-11-15T13:02:31Z</dc:date>
    </item>
    <item>
      <title>Re: Contact Dropbox Support discontinued?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/729782#M26799</link>
      <description>&lt;P&gt;Exactly, I should be able to, but I'm not, and without any support from DB, then I can't even contact them to find out why they are not offering me support when I'm paying.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 15 Nov 2023 13:10:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/729782#M26799</guid>
      <dc:creator>vvsstein</dc:creator>
      <dc:date>2023-11-15T13:10:57Z</dc:date>
    </item>
    <item>
      <title>Re: Contact Dropbox Support discontinued?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/729797#M26800</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1766950"&gt;@vvsstein&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;Exactly, I should be able to, but I'm not ...&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1446775"&gt;@Nancy&lt;/a&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;There seems to be a problem with the Support page. I'm logged in to my Professional account but the Support page is reporting that I'm a Basic user, and only shows the support options available to a Basic user.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="4c15b76530abee952518ca562001ba8d.png" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/42089i3B017954B01F8129/image-size/large?v=v2&amp;amp;px=999" role="button" title="4c15b76530abee952518ca562001ba8d.png" alt="4c15b76530abee952518ca562001ba8d.png" /&gt;&lt;/span&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This is showing on multiple browsers (cache cleared), on multiple computers from two different locations/ISPs.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT color="#FF0000"&gt;Edit: I've notified someone within Dropbox. They're looking into it.&lt;/FONT&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 15 Nov 2023 14:07:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/729797#M26800</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-11-15T14:07:21Z</dc:date>
    </item>
    <item>
      <title>Problem reaching support</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/729826#M26801</link>
      <description>&lt;P&gt;I can't seem to reach support anymore. My account is a Team admin and in Billing I see we're still at Dropbox Standard (click on avatar &amp;gt; Settings &amp;gt; Plan) which is supposed to include live chat and phone support during your local business hours (9:00am–5:00pm, Monday–Friday). During business hours local time I go to&amp;nbsp;&lt;A href="https://www.dropbox.com/get_help" target="_blank" rel="noopener"&gt;https://www.dropbox.com/get_help&lt;/A&gt;. Here it says:&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;DIV class=""&gt;Your support options&lt;/DIV&gt;&lt;P&gt;&lt;SPAN class=""&gt;Your basic plan includes access to our Help Center, Community and Dropbot. Unlock more support options with our premium plans.&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN class=""&gt;Are we on Basic or Standard? How do I get support!? Is anyone else having trouble getting support today?&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 15 Nov 2023 15:12:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/729826#M26801</guid>
      <dc:creator>AAN-cit</dc:creator>
      <dc:date>2023-11-15T15:12:57Z</dc:date>
    </item>
    <item>
      <title>Re: Contact Dropbox Support discontinued?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/729854#M26802</link>
      <description>&lt;P&gt;I contacted another admin in our org and she's seeing support options at the Dropbox support page. It looks like the problem is just with my account. This is a problem because I'm the primary admin and I really don't want to be bothering other people to get to support.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I'm lucky that we had another admin. I've worked with my colleague to open a support case on my inability to reach support from my account. This is really poor support if I can't even get help when I need it.&lt;/P&gt;</description>
      <pubDate>Wed, 15 Nov 2023 17:03:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/729854#M26802</guid>
      <dc:creator>AAN-cit</dc:creator>
      <dc:date>2023-11-15T17:03:05Z</dc:date>
    </item>
    <item>
      <title>Re: Customer Service Access Error</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/729898#M26788</link>
      <description>&lt;P&gt;We have a Dropbox Business Plan. It's a Legacy plan but we pay hundreds of dollars per year so we are entitled to customer service.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Yes I see my email address on that page. This is the only way I use Dropbox. I have no other accounts. We have been customers since 2017. Like I said I was able to open a ticket last week for a sync problem. Customer service stopped responding perhaps because of this error. We solved the sync problem on our own by re-linking and re-downloading everything.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;We also use the Dropbox API, which is further proof that we have a paid Business plan.&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;We will probably cancel our plan before it renews and then start a new plan using one of your current options because there's no way to switch from Legacy to Current and we need to be able to contact customer support.&lt;/P&gt;</description>
      <pubDate>Wed, 15 Nov 2023 18:37:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/729898#M26788</guid>
      <dc:creator>netsquire</dc:creator>
      <dc:date>2023-11-15T18:37:46Z</dc:date>
    </item>
    <item>
      <title>Re: Customer Service Access Error</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/729900#M26789</link>
      <description>&lt;P&gt;We also use the Dropbox API, which is further proof that we have a paid Business plan.&lt;/P&gt;</description>
      <pubDate>Wed, 15 Nov 2023 18:37:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/729900#M26789</guid>
      <dc:creator>netsquire</dc:creator>
      <dc:date>2023-11-15T18:37:33Z</dc:date>
    </item>
    <item>
      <title>Re: Customer Service Access Error</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/729903#M26790</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/350236"&gt;@netsquire&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;We have a Dropbox Business Plan ... but the Dropbox customer service website ... will not ... show us the telephone number.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;With a Business account, you would normally access phone support through the &lt;A href="https://www.dropbox.com/team/admin/help?role=work" target="_blank" rel="noopener"&gt;Help section of your Admin console&lt;/A&gt;. There is no phone number to call. It's handled via a callback. Have you tried this?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;BLOCKQUOTE&gt;&lt;HR /&gt;We also use the Dropbox API, which is further proof that we have a paid Business plan.&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;All accounts have access to the API, including free accounts.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 15 Nov 2023 18:46:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/729903#M26790</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-11-15T18:46:08Z</dc:date>
    </item>
    <item>
      <title>Re: Customer Service Access Error</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/729906#M26791</link>
      <description>&lt;P&gt;Well, it looks like Dropbox fixed the problem. All the support options are back.&lt;/P&gt;</description>
      <pubDate>Wed, 15 Nov 2023 18:44:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/729906#M26791</guid>
      <dc:creator>netsquire</dc:creator>
      <dc:date>2023-11-15T18:44:39Z</dc:date>
    </item>
    <item>
      <title>Re: Customer Service Access Error</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/729907#M26792</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/350236"&gt;@netsquire&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;Well, it looks like Dropbox fixed the problem. All the support options are back.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;It appears so. This wasn't an issue specific to you. If I had to guess it was affecting everyone (multiple accounts for me, plus others that I know of) and I brought it to Dropbox's attention this morning and they had someone working on it. I'm on a Professional plan and it was showing Basic for me as well.&lt;/P&gt;</description>
      <pubDate>Wed, 15 Nov 2023 18:54:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/729907#M26792</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-11-15T18:54:49Z</dc:date>
    </item>
    <item>
      <title>Re: Contact Dropbox Support discontinued?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/729912#M26803</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1767053"&gt;@AAN-cit&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;I contacted another admin in our org and she's seeing support options at the Dropbox support page. It looks like the problem is just with my account.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;I had the same issue with my Professional account, a Business account that I'm an admin on, and I know of other people that had the same issue as well.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;It appears to be fixed now so I'd try it again. Make sure you're signed in to your Standard plan and visit the Support page again. You may need to clear your cache/browsing history if you don't see the correct options right away.&lt;/P&gt;</description>
      <pubDate>Wed, 15 Nov 2023 18:53:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/729912#M26803</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-11-15T18:53:48Z</dc:date>
    </item>
    <item>
      <title>Re: Customer Service Access Error</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/729913#M26795</link>
      <description>&lt;P&gt;Thanks for getting this fixed Rich!&lt;/P&gt;</description>
      <pubDate>Wed, 15 Nov 2023 18:54:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/729913#M26795</guid>
      <dc:creator>netsquire</dc:creator>
      <dc:date>2023-11-15T18:54:58Z</dc:date>
    </item>
    <item>
      <title>Re: Customer Service Access Error</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/730081#M26818</link>
      <description>&lt;P&gt;Mine says the right Dropbox plan, but no contact options. How can a company have NO way of contacting them? Considering another provider if this isn't resolved before the weekend.&lt;/P&gt;</description>
      <pubDate>Thu, 16 Nov 2023 07:25:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/730081#M26818</guid>
      <dc:creator>vvsstein</dc:creator>
      <dc:date>2023-11-16T07:25:54Z</dc:date>
    </item>
    <item>
      <title>Re: Customer Service Access Error</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/730127#M26825</link>
      <description>&lt;P&gt;Hi everyone,&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/350236"&gt;@netsquire&lt;/a&gt;&amp;nbsp;and&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1767053"&gt;@AAN-cit&lt;/a&gt;&amp;nbsp;Apologies on our behalf, there was indeed an error on the &lt;A href="http://www.dropbox.com/support" target="_self"&gt;support page&lt;/A&gt; that prevented you to contact us.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks to your report, and to&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1850"&gt;@Rich&lt;/a&gt;'s help (as usual&amp;nbsp;&lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@9A9B027CA34E56A171625C276DCC7B87/emoticons/1f91c.png" alt=":right_facing_fist:" title=":right_facing_fist:" /&gt;&lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@A58A9E052C5274DE76FE0A09CC87B8B4/emoticons/1f91b.png" alt=":left_facing_fist:" title=":left_facing_fist:" /&gt;), we reverted this change and everything should be back to normal.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let us know on this thread if you are having any more issues - I'll keep a close eye on it to make sure nothing is broken.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1766950"&gt;@vvsstein&lt;/a&gt;&amp;nbsp;You should be able to see your options to contact support here, could you check? If you don't, please add a screenshot here so we can troubleshoot. Thanks&amp;nbsp;&lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@F0BBDC0F44E557DC5E3B309D74A37E01/emoticons/1f60a.png" alt=":smiling_face_with_smiling_eyes:" title=":smiling_face_with_smiling_eyes:" /&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 16 Nov 2023 11:02:11 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/730127#M26825</guid>
      <dc:creator>Laureline</dc:creator>
      <dc:date>2023-11-16T11:02:11Z</dc:date>
    </item>
    <item>
      <title>Re: Customer Service Access Error</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/730132#M26826</link>
      <description>&lt;P&gt;YESSSS&amp;nbsp;&lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@D88F213CAFB196B6AB70612B08AD9D31/emoticons/1f601.png" alt=":beaming_face_with_smiling_eyes:" title=":beaming_face_with_smiling_eyes:" /&gt;&lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@488936AC5FA64023548E32631AFD9803/emoticons/1f600.png" alt=":grinning_face:" title=":grinning_face:" /&gt;&lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@D88F213CAFB196B6AB70612B08AD9D31/emoticons/1f601.png" alt=":beaming_face_with_smiling_eyes:" title=":beaming_face_with_smiling_eyes:" /&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 16 Nov 2023 11:15:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/730132#M26826</guid>
      <dc:creator>vvsstein</dc:creator>
      <dc:date>2023-11-16T11:15:19Z</dc:date>
    </item>
    <item>
      <title>Re: Customer Service Access Error</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/730197#M26835</link>
      <description>&lt;P&gt;Confirming that it works for me now, too.&lt;/P&gt;</description>
      <pubDate>Thu, 16 Nov 2023 14:18:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/730197#M26835</guid>
      <dc:creator>AAN-cit</dc:creator>
      <dc:date>2023-11-16T14:18:35Z</dc:date>
    </item>
    <item>
      <title>Re: Contact Dropbox Support discontinued?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/730636#M26872</link>
      <description>&lt;P&gt;I've been on a paid plan for years (Plus), got a message yesterday that I was downgraded to Basic (not sure what happened there). Consequently, I can't access customer support for help with this problem. Desperately need my Plus account back and I've exhausted all avenues available to me for assistance.&lt;/P&gt;</description>
      <pubDate>Fri, 17 Nov 2023 20:03:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Customer-Service-Access-Error/m-p/730636#M26872</guid>
      <dc:creator>robin712</dc:creator>
      <dc:date>2023-11-17T20:03:00Z</dc:date>
    </item>
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