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    <title>topic Re: paid subscription on 9-11-23 with google but my account is not upgraded in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/paid-subscription-on-9-11-23-with-google-but-my-account-is-not/m-p/730603#M26866</link>
    <description>&lt;P&gt;Thanks for that, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1767478"&gt;@Nathalie Gijbels&lt;/a&gt;&lt;/SPAN&gt;! Now, since this is related to your Dropbox account, and we don't have account visibility on the forum, I'd rather have our support team look into this further.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can we log a ticket for you, and send it over to this &lt;A href="https://www.dropbox.com/account/general" target="_blank"&gt;email address&lt;/A&gt;?&lt;/P&gt;</description>
    <pubDate>Fri, 17 Nov 2023 18:29:27 GMT</pubDate>
    <dc:creator>Nancy</dc:creator>
    <dc:date>2023-11-17T18:29:27Z</dc:date>
    <item>
      <title>paid subscription on 9-11-23 with google but my account is not upgraded</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/paid-subscription-on-9-11-23-with-google-but-my-account-is-not/m-p/730131#M26828</link>
      <description>&lt;P&gt;Hi, i paid my subscription for&amp;nbsp; 1 month, monthly payment already very long through google, never had problems. Now it did not pay in the beginning of the month, so i did it manually with google, but my account is not upgraded, i can not use my files. The payment did go of, because i get an email from google that the payment went trough and i see it on my visa/ mastercard.&lt;/P&gt;</description>
      <pubDate>Thu, 16 Nov 2023 12:26:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/paid-subscription-on-9-11-23-with-google-but-my-account-is-not/m-p/730131#M26828</guid>
      <dc:creator>Nathalie Gijbels</dc:creator>
      <dc:date>2023-11-16T12:26:28Z</dc:date>
    </item>
    <item>
      <title>Re: paid subscription on 9-11-23 with google but my account is not upgraded</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/paid-subscription-on-9-11-23-with-google-but-my-account-is-not/m-p/730146#M26829</link>
      <description>&lt;P&gt;Welcome to the Community, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1767478"&gt;@Nathalie Gijbels&lt;/a&gt;! Hope you’re well.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You mention that you manually paid via Google for your Dropbox subscription; can you please describe to me how you did this? Did you take different steps this time, compared to how you initially upgraded your Dropbox account?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, if you check the receipt Google sent you now for your payment, was it sent to this &lt;A href="https://www.dropbox.com/account/general" target="_blank"&gt;email address&lt;/A&gt;?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted for any updates.&lt;/P&gt;</description>
      <pubDate>Thu, 16 Nov 2023 12:24:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/paid-subscription-on-9-11-23-with-google-but-my-account-is-not/m-p/730146#M26829</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-11-16T12:24:35Z</dc:date>
    </item>
    <item>
      <title>Re: paid subscription on 9-11-23 with google but my account is not upgraded</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/paid-subscription-on-9-11-23-with-google-but-my-account-is-not/m-p/730575#M26865</link>
      <description>&lt;P&gt;Hi, i get a mail that my dropbox was expired and ik go to google pay, abonnement and choose dropbox&amp;nbsp; and there to pay with my prepaid visa, like i used to do. It was with the same emailadres as i use with dropbox.&lt;/P&gt;&lt;P&gt;Thank you,&lt;/P&gt;</description>
      <pubDate>Fri, 17 Nov 2023 17:06:38 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/paid-subscription-on-9-11-23-with-google-but-my-account-is-not/m-p/730575#M26865</guid>
      <dc:creator>Nathalie Gijbels</dc:creator>
      <dc:date>2023-11-17T17:06:38Z</dc:date>
    </item>
    <item>
      <title>Re: paid subscription on 9-11-23 with google but my account is not upgraded</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/paid-subscription-on-9-11-23-with-google-but-my-account-is-not/m-p/730603#M26866</link>
      <description>&lt;P&gt;Thanks for that, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1767478"&gt;@Nathalie Gijbels&lt;/a&gt;&lt;/SPAN&gt;! Now, since this is related to your Dropbox account, and we don't have account visibility on the forum, I'd rather have our support team look into this further.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can we log a ticket for you, and send it over to this &lt;A href="https://www.dropbox.com/account/general" target="_blank"&gt;email address&lt;/A&gt;?&lt;/P&gt;</description>
      <pubDate>Fri, 17 Nov 2023 18:29:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/paid-subscription-on-9-11-23-with-google-but-my-account-is-not/m-p/730603#M26866</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-11-17T18:29:27Z</dc:date>
    </item>
    <item>
      <title>Re: paid subscription on 9-11-23 with google but my account is not upgraded</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/paid-subscription-on-9-11-23-with-google-but-my-account-is-not/m-p/730640#M26877</link>
      <description>&lt;P&gt;Hi, yes you can, thank you.&lt;/P&gt;</description>
      <pubDate>Fri, 17 Nov 2023 20:18:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/paid-subscription-on-9-11-23-with-google-but-my-account-is-not/m-p/730640#M26877</guid>
      <dc:creator>Nathalie Gijbels</dc:creator>
      <dc:date>2023-11-17T20:18:16Z</dc:date>
    </item>
    <item>
      <title>Re: paid subscription on 9-11-23 with google but my account is not upgraded</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/paid-subscription-on-9-11-23-with-google-but-my-account-is-not/m-p/730681#M26892</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1767478"&gt;@Nathalie Gijbels&lt;/a&gt;&lt;/SPAN&gt; - sorry to jump in here, but I just followed up via email so please have a look at your inbox and we'll take it from there.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 17 Nov 2023 22:32:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/paid-subscription-on-9-11-23-with-google-but-my-account-is-not/m-p/730681#M26892</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-11-17T22:32:21Z</dc:date>
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