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    <title>topic Re: Cannot update billing info. in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-update-billing-info/m-p/730627#M26869</link>
    <description>&lt;P&gt;@Megan I'm having the same problem as @JuliePT. I get "Something went wrong. Please refresh the page or contact customer support. And yes, I've tried from 4 different devices, 4 different browsers (Chrome, Safari, Firefox and Microsoft Edge) AND an incognito window. I cleared my cache. Always the same outcome. In the meantime, my account has been downgraded from Plus to Basic and this is hindering my remote work. I should mention my husband tried from his device with his totally separate account and he experienced the same results. It's got to be the website.&lt;/P&gt;</description>
    <pubDate>Fri, 17 Nov 2023 19:48:11 GMT</pubDate>
    <dc:creator>robin712</dc:creator>
    <dc:date>2023-11-17T19:48:11Z</dc:date>
    <item>
      <title>Cannot update billing info.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-update-billing-info/m-p/729024#M26728</link>
      <description>&lt;P&gt;I would like Dropbox to improve portal to include a Billing tab so I can change my credit card! There is no way to change it!&lt;/P&gt;</description>
      <pubDate>Mon, 13 Nov 2023 13:50:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-update-billing-info/m-p/729024#M26728</guid>
      <dc:creator>JuliePT</dc:creator>
      <dc:date>2023-11-13T13:50:26Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot update billing info.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-update-billing-info/m-p/729155#M26729</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1765956"&gt;@JuliePT&lt;/a&gt;&lt;/SPAN&gt;, welcome to our Community!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you get any errors when trying to change your billing info?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, did you originally upgrade your plan using directly the Dropbox website, or AppleStore/GooglePay?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Feel free to try doing the same from a different browser, to see if it works.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted!&lt;/P&gt;</description>
      <pubDate>Mon, 13 Nov 2023 13:52:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-update-billing-info/m-p/729155#M26729</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-11-13T13:52:04Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot update billing info.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-update-billing-info/m-p/730627#M26869</link>
      <description>&lt;P&gt;@Megan I'm having the same problem as @JuliePT. I get "Something went wrong. Please refresh the page or contact customer support. And yes, I've tried from 4 different devices, 4 different browsers (Chrome, Safari, Firefox and Microsoft Edge) AND an incognito window. I cleared my cache. Always the same outcome. In the meantime, my account has been downgraded from Plus to Basic and this is hindering my remote work. I should mention my husband tried from his device with his totally separate account and he experienced the same results. It's got to be the website.&lt;/P&gt;</description>
      <pubDate>Fri, 17 Nov 2023 19:48:11 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-update-billing-info/m-p/730627#M26869</guid>
      <dc:creator>robin712</dc:creator>
      <dc:date>2023-11-17T19:48:11Z</dc:date>
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