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    <title>topic Re: Payment made - no confirmation received in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Payment-made-no-confirmation-received/m-p/731591#M26998</link>
    <description>&lt;P&gt;Thanks for posting about this here, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1769574"&gt;@alinetalves28&lt;/a&gt;!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Please note we don't have any account visibility on the forum, so we can't really check this, unfortunately.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;From what I understand though, you paid for an upgrade directly via &lt;A href="http://www.dropbox.com" target="_blank"&gt;www.dropbox.com&lt;/A&gt;, correct?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If yes, did you receive any errors during the process?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;When checking your bank statement, do you see a completed transaction for Dropbox there, or a pending payment?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I’ll be able to further help this way.&lt;/P&gt;</description>
    <pubDate>Wed, 22 Nov 2023 00:53:35 GMT</pubDate>
    <dc:creator>Nancy</dc:creator>
    <dc:date>2023-11-22T00:53:35Z</dc:date>
    <item>
      <title>Payment made - no confirmation received</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Payment-made-no-confirmation-received/m-p/731574#M26994</link>
      <description>&lt;P&gt;Hi There&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I am writing in regard to my subscription. I made the payment by credit card on 29 Oct 23 and so far I haven't received the confirmation and upgrade. Could you please double-check and confirm my payment?&lt;/P&gt;</description>
      <pubDate>Wed, 22 Nov 2023 00:54:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Payment-made-no-confirmation-received/m-p/731574#M26994</guid>
      <dc:creator>alinetalves28</dc:creator>
      <dc:date>2023-11-22T00:54:17Z</dc:date>
    </item>
    <item>
      <title>Re: Payment made - no confirmation received</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Payment-made-no-confirmation-received/m-p/731591#M26998</link>
      <description>&lt;P&gt;Thanks for posting about this here, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1769574"&gt;@alinetalves28&lt;/a&gt;!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Please note we don't have any account visibility on the forum, so we can't really check this, unfortunately.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;From what I understand though, you paid for an upgrade directly via &lt;A href="http://www.dropbox.com" target="_blank"&gt;www.dropbox.com&lt;/A&gt;, correct?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If yes, did you receive any errors during the process?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;When checking your bank statement, do you see a completed transaction for Dropbox there, or a pending payment?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I’ll be able to further help this way.&lt;/P&gt;</description>
      <pubDate>Wed, 22 Nov 2023 00:53:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Payment-made-no-confirmation-received/m-p/731591#M26998</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-11-22T00:53:35Z</dc:date>
    </item>
    <item>
      <title>Re: Payment made - no confirmation received</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Payment-made-no-confirmation-received/m-p/731592#M26999</link>
      <description>&lt;P&gt;Hi Nancy&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks for replying.&lt;/P&gt;&lt;P&gt;I paid for the upgrade via Dropbox.com; I have the confirmation transaction from my credit card.&lt;/P&gt;&lt;P&gt;Can I send it to you?&lt;/P&gt;</description>
      <pubDate>Wed, 22 Nov 2023 00:56:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Payment-made-no-confirmation-received/m-p/731592#M26999</guid>
      <dc:creator>alinetalves28</dc:creator>
      <dc:date>2023-11-22T00:56:12Z</dc:date>
    </item>
    <item>
      <title>Re: Payment made - no confirmation received</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Payment-made-no-confirmation-received/m-p/731737#M27015</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1769574"&gt;@alinetalves28&lt;/a&gt;, if you have the transaction ID, you could use our &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;self-serve look-up tool&lt;/A&gt;, in order to locate and double check the account that you upgraded.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you have any issues with that, I'm here!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 22 Nov 2023 14:08:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Payment-made-no-confirmation-received/m-p/731737#M27015</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-11-22T14:08:55Z</dc:date>
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