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    <title>topic Re: I made a payment through the Play Store, but the upgrade did not work. in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-made-a-payment-through-the-Play-Store-but-the-upgrade-did-not/m-p/731806#M27023</link>
    <description>&lt;P&gt;Yes, the message “Confirming purchase, account upgrade failed” continues to appear. And as you said, a basic account will appear.&lt;/P&gt;</description>
    <pubDate>Wed, 22 Nov 2023 17:34:00 GMT</pubDate>
    <dc:creator>jhy5026</dc:creator>
    <dc:date>2023-11-22T17:34:00Z</dc:date>
    <item>
      <title>I made a payment through the Play Store, but the upgrade did not work.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-made-a-payment-through-the-Play-Store-but-the-upgrade-did-not/m-p/731787#M27020</link>
      <description>&lt;P&gt;I purchased a Plus annual subscription, but I can't upgrade. Please solve this problem.&lt;/P&gt;</description>
      <pubDate>Wed, 22 Nov 2023 17:26:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-made-a-payment-through-the-Play-Store-but-the-upgrade-did-not/m-p/731787#M27020</guid>
      <dc:creator>jhy5026</dc:creator>
      <dc:date>2023-11-22T17:26:47Z</dc:date>
    </item>
    <item>
      <title>Re: I made a payment through the Play Store, but the upgrade did not work.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-made-a-payment-through-the-Play-Store-but-the-upgrade-did-not/m-p/731804#M27022</link>
      <description>&lt;P&gt;Sorry to hear about this, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1757725"&gt;@jhy5026&lt;/a&gt;&lt;/SPAN&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you get some kind of error message?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you open the Dropbox app on your Android device and tap on "account", do you see that you're on a free Basic account?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know and we'll go from there.&lt;/P&gt;</description>
      <pubDate>Wed, 22 Nov 2023 17:30:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-made-a-payment-through-the-Play-Store-but-the-upgrade-did-not/m-p/731804#M27022</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-11-22T17:30:05Z</dc:date>
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    <item>
      <title>Re: I made a payment through the Play Store, but the upgrade did not work.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-made-a-payment-through-the-Play-Store-but-the-upgrade-did-not/m-p/731806#M27023</link>
      <description>&lt;P&gt;Yes, the message “Confirming purchase, account upgrade failed” continues to appear. And as you said, a basic account will appear.&lt;/P&gt;</description>
      <pubDate>Wed, 22 Nov 2023 17:34:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-made-a-payment-through-the-Play-Store-but-the-upgrade-did-not/m-p/731806#M27023</guid>
      <dc:creator>jhy5026</dc:creator>
      <dc:date>2023-11-22T17:34:00Z</dc:date>
    </item>
    <item>
      <title>Re: I made a payment through the Play Store, but the upgrade did not work.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-made-a-payment-through-the-Play-Store-but-the-upgrade-did-not/m-p/731877#M27025</link>
      <description>&lt;P&gt;I see, thanks for checking, &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1757725"&gt;@jhy5026&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you have your purchase receipt from Google for the payment, can we send you an email, to see what might be the issue?&lt;/P&gt;</description>
      <pubDate>Wed, 22 Nov 2023 19:57:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-made-a-payment-through-the-Play-Store-but-the-upgrade-did-not/m-p/731877#M27025</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-11-22T19:57:10Z</dc:date>
    </item>
    <item>
      <title>Re: I made a payment through the Play Store, but the upgrade did not work.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-made-a-payment-through-the-Play-Store-but-the-upgrade-did-not/m-p/731922#M27027</link>
      <description>Okay, what email can I send it to?</description>
      <pubDate>Thu, 23 Nov 2023 00:51:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-made-a-payment-through-the-Play-Store-but-the-upgrade-did-not/m-p/731922#M27027</guid>
      <dc:creator>jhy5026</dc:creator>
      <dc:date>2023-11-23T00:51:05Z</dc:date>
    </item>
    <item>
      <title>Re: I made a payment through the Play Store, but the upgrade did not work.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-made-a-payment-through-the-Play-Store-but-the-upgrade-did-not/m-p/731939#M27028</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1757725"&gt;@jhy5026&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?&lt;/P&gt;</description>
      <pubDate>Thu, 23 Nov 2023 01:58:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-made-a-payment-through-the-Play-Store-but-the-upgrade-did-not/m-p/731939#M27028</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-11-23T01:58:48Z</dc:date>
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    <item>
      <title>Re: I made a payment through the Play Store, but the upgrade did not work.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-made-a-payment-through-the-Play-Store-but-the-upgrade-did-not/m-p/731941#M27029</link>
      <description>&lt;P&gt;Can I send an email to the Dropbox community email?&lt;/P&gt;</description>
      <pubDate>Thu, 23 Nov 2023 04:23:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-made-a-payment-through-the-Play-Store-but-the-upgrade-did-not/m-p/731941#M27029</guid>
      <dc:creator>jhy5026</dc:creator>
      <dc:date>2023-11-23T04:23:50Z</dc:date>
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    <item>
      <title>I request a refund</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-made-a-payment-through-the-Play-Store-but-the-upgrade-did-not/m-p/732032#M27037</link>
      <description>&lt;P&gt;I made an annual payment for Dropbox Plus on the Google Play Store, but the money was paid and the upgrade was not done. So I want a refund.&lt;/P&gt;</description>
      <pubDate>Thu, 23 Nov 2023 12:19:11 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-made-a-payment-through-the-Play-Store-but-the-upgrade-did-not/m-p/732032#M27037</guid>
      <dc:creator>jhy5026</dc:creator>
      <dc:date>2023-11-23T12:19:11Z</dc:date>
    </item>
    <item>
      <title>Re: I made a payment through the Play Store, but the upgrade did not work.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-made-a-payment-through-the-Play-Store-but-the-upgrade-did-not/m-p/732066#M27039</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1757725"&gt;@jhy5026&lt;/a&gt;! I was about to open a ticket for you, but I can see there’s an existing ticket logged already from your &lt;A href="https://www.dropbox.com/account/general" target="_blank"&gt;Community email address&lt;/A&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Please check your email address, and reply back to our support agent, if you need further assistance.&lt;/P&gt;</description>
      <pubDate>Thu, 23 Nov 2023 14:37:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-made-a-payment-through-the-Play-Store-but-the-upgrade-did-not/m-p/732066#M27039</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-11-23T14:37:32Z</dc:date>
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