<?xml version="1.0" encoding="UTF-8"?>
<rss xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:taxo="http://purl.org/rss/1.0/modules/taxonomy/" version="2.0">
  <channel>
    <title>topic Re: Getting charged a different amount than my plan. in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Getting-charged-a-different-amount-than-my-plan/m-p/732792#M27122</link>
    <description>&lt;P&gt;Hi &lt;SPAN&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1770368"&gt;@samet3&lt;/a&gt;&lt;/SPAN&gt;, I'd be happy to help with that!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you by any chance tried using our &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank" rel="noopener"&gt;self served look up tool&lt;/A&gt; to identify the email address that's associated with the charge in question?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Based on the amount you mentioned, it sounds like a Dropbox Professional subscription.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you remember creating a Professional trial at some point maybe, that could have renewed to a paid subscription?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'm waiting for your response!&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Tue, 28 Nov 2023 01:57:56 GMT</pubDate>
    <dc:creator>Megan</dc:creator>
    <dc:date>2023-11-28T01:57:56Z</dc:date>
    <item>
      <title>Getting charged a different amount than my plan.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Getting-charged-a-different-amount-than-my-plan/m-p/732786#M27120</link>
      <description>&lt;P&gt;I'm on a Simple Plan which is $9.99 a month but I'm getting charged $18.69 per month.&lt;/P&gt;</description>
      <pubDate>Tue, 28 Nov 2023 01:55:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Getting-charged-a-different-amount-than-my-plan/m-p/732786#M27120</guid>
      <dc:creator>samet3</dc:creator>
      <dc:date>2023-11-28T01:55:56Z</dc:date>
    </item>
    <item>
      <title>Re: Getting charged a different amount than my plan.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Getting-charged-a-different-amount-than-my-plan/m-p/732792#M27122</link>
      <description>&lt;P&gt;Hi &lt;SPAN&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1770368"&gt;@samet3&lt;/a&gt;&lt;/SPAN&gt;, I'd be happy to help with that!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you by any chance tried using our &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank" rel="noopener"&gt;self served look up tool&lt;/A&gt; to identify the email address that's associated with the charge in question?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Based on the amount you mentioned, it sounds like a Dropbox Professional subscription.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you remember creating a Professional trial at some point maybe, that could have renewed to a paid subscription?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'm waiting for your response!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 28 Nov 2023 01:57:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Getting-charged-a-different-amount-than-my-plan/m-p/732792#M27122</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-11-28T01:57:56Z</dc:date>
    </item>
    <item>
      <title>Re: Getting charged a different amount than my plan.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Getting-charged-a-different-amount-than-my-plan/m-p/732798#M27123</link>
      <description>Hi Megan&lt;BR /&gt;&lt;BR /&gt;Thank you for your response. I have tried that tool. It shows the $18.69 amount. I don’t recall getting a Professional Account.</description>
      <pubDate>Tue, 28 Nov 2023 02:03:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Getting-charged-a-different-amount-than-my-plan/m-p/732798#M27123</guid>
      <dc:creator>samet3</dc:creator>
      <dc:date>2023-11-28T02:03:49Z</dc:date>
    </item>
    <item>
      <title>Re: Getting charged a different amount than my plan.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Getting-charged-a-different-amount-than-my-plan/m-p/732857#M27128</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1770368"&gt;@samet3&lt;/a&gt;, sorry for jumping in.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Just to clarify, do you want to keep the Professional subscription as well, or do you only need the Simple plan you’re currently using?&lt;/P&gt;</description>
      <pubDate>Tue, 28 Nov 2023 09:07:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Getting-charged-a-different-amount-than-my-plan/m-p/732857#M27128</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-11-28T09:07:21Z</dc:date>
    </item>
    <item>
      <title>Re: Getting charged a different amount than my plan.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Getting-charged-a-different-amount-than-my-plan/m-p/732865#M27129</link>
      <description>I’m happy to keep the Simple Subscription. I’m pretty sure I’m not subscribed for the Proffesional</description>
      <pubDate>Tue, 28 Nov 2023 09:29:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Getting-charged-a-different-amount-than-my-plan/m-p/732865#M27129</guid>
      <dc:creator>samet3</dc:creator>
      <dc:date>2023-11-28T09:29:46Z</dc:date>
    </item>
    <item>
      <title>Re: Getting charged a different amount than my plan.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Getting-charged-a-different-amount-than-my-plan/m-p/732970#M27131</link>
      <description>&lt;P&gt;If you don’t wish to keep the Professional plan, we can log a ticket and look into this internally.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can we reach out to you to this &lt;A href="https://www.dropbox.com/account/general" target="_blank"&gt;email address&lt;/A&gt;?&lt;/P&gt;</description>
      <pubDate>Tue, 28 Nov 2023 14:50:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Getting-charged-a-different-amount-than-my-plan/m-p/732970#M27131</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-11-28T14:50:34Z</dc:date>
    </item>
  </channel>
</rss>

