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    <title>topic Re: Upgrade to essentials and now I can't find my files! in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-to-essentials-and-now-I-can-t-find-my-files/m-p/733172#M27142</link>
    <description>&lt;P&gt;I had not created a new account. Apparently there was an upgrade I was not aware of to transition from Professional to Essentials. The problem was that all of my files disappeared. I clicked on the email and there were no records so I thought I had been phished. I immediately changed my password in the account, but still no files were accessible. Some time later the files reappeared. Nonetheless, that was very concerning and I would expect Dropbox to make such a transition more reliable. My files should never have been inaccessible.&lt;/P&gt;</description>
    <pubDate>Wed, 29 Nov 2023 03:20:44 GMT</pubDate>
    <dc:creator>JaneC</dc:creator>
    <dc:date>2023-11-29T03:20:44Z</dc:date>
    <item>
      <title>Upgrade to essentials and now I can't find my files!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-to-essentials-and-now-I-can-t-find-my-files/m-p/733109#M27137</link>
      <description>&lt;P&gt;I got an email I've been upgraded to Essential from Professional. Now I can't access any of my files!!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 28 Nov 2023 22:44:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-to-essentials-and-now-I-can-t-find-my-files/m-p/733109#M27137</guid>
      <dc:creator>JaneC</dc:creator>
      <dc:date>2023-11-28T22:44:23Z</dc:date>
    </item>
    <item>
      <title>Re: Upgrade to essentials and now I can't find my files!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-to-essentials-and-now-I-can-t-find-my-files/m-p/733124#M27138</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1545389"&gt;@JaneC&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;, let's jump right into this!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is it possible that you created a new account in the process of upgrading your existing one?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;What does your events page show? The Events page at&amp;nbsp;&lt;A href="http://www.dropbox.com/events" target="_blank"&gt;www.dropbox.com/events&lt;/A&gt; gives you an overview of all activity in your account including files events (adds/edits/deletes).&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'll be looking forward to your response!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 28 Nov 2023 22:46:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-to-essentials-and-now-I-can-t-find-my-files/m-p/733124#M27138</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-11-28T22:46:08Z</dc:date>
    </item>
    <item>
      <title>Re: Upgrade to essentials and now I can't find my files!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-to-essentials-and-now-I-can-t-find-my-files/m-p/733172#M27142</link>
      <description>&lt;P&gt;I had not created a new account. Apparently there was an upgrade I was not aware of to transition from Professional to Essentials. The problem was that all of my files disappeared. I clicked on the email and there were no records so I thought I had been phished. I immediately changed my password in the account, but still no files were accessible. Some time later the files reappeared. Nonetheless, that was very concerning and I would expect Dropbox to make such a transition more reliable. My files should never have been inaccessible.&lt;/P&gt;</description>
      <pubDate>Wed, 29 Nov 2023 03:20:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Upgrade-to-essentials-and-now-I-can-t-find-my-files/m-p/733172#M27142</guid>
      <dc:creator>JaneC</dc:creator>
      <dc:date>2023-11-29T03:20:44Z</dc:date>
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