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    <title>topic Re: Unable to cancel in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-cancel/m-p/733213#M27144</link>
    <description>Hi Hannah,&lt;BR /&gt;&lt;BR /&gt;I believe it is a credit card one, I don't have Aple and I have no subscription on my play store.&lt;BR /&gt;&lt;BR /&gt;Thanks</description>
    <pubDate>Wed, 29 Nov 2023 09:31:48 GMT</pubDate>
    <dc:creator>Alexallee</dc:creator>
    <dc:date>2023-11-29T09:31:48Z</dc:date>
    <item>
      <title>Unable to cancel</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-cancel/m-p/732500#M27078</link>
      <description>&lt;P&gt;Hi there,&lt;BR /&gt;&lt;BR /&gt;I am getting really upset . I ve tried last year to cancel my subscription and to dispute the transaction on my bank account t and never had any answer even after a few emails. Then I couldn't do prove anything with a bank because no proof.&lt;BR /&gt;&lt;BR /&gt;Anyway my problem is that I paid for a plan or subscriptions that is not showing on my account so I cannot cancel. and to talk to someone on the phone you need to be in the premium plans which is revolting.&lt;BR /&gt;&lt;BR /&gt;Can you help?&lt;/P&gt;</description>
      <pubDate>Mon, 27 Nov 2023 13:18:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-cancel/m-p/732500#M27078</guid>
      <dc:creator>Alexallee</dc:creator>
      <dc:date>2023-11-27T13:18:17Z</dc:date>
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    <item>
      <title>Re: Unable to cancel</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-cancel/m-p/732602#M27094</link>
      <description>&lt;P&gt;Sorry to hear this, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1773886"&gt;@Alexallee&lt;/a&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you initially upgrade your Dropbox account via &lt;A href="http://www.dropbox.com" target="_blank"&gt;www.dropbox.com&lt;/A&gt;, or did you use the App Store/Google Play Store?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you’ve been in touch with our support team, you should also have received a ticket number to your email address. Can you share with me any ticket numbers you may have?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know, and we’ll take it from there.&lt;/P&gt;</description>
      <pubDate>Mon, 27 Nov 2023 13:17:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-cancel/m-p/732602#M27094</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-11-27T13:17:53Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to cancel</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-cancel/m-p/733086#M27134</link>
      <description>Hi Nancy,&lt;BR /&gt;I never received any ticket that s where my problem is and where I also couldn't t do anything with my bank wither because no proof.&lt;BR /&gt;&lt;BR /&gt;I actually don t remember ever upgrading it as well but I am not sure so I might at fault.&lt;BR /&gt;&lt;BR /&gt;Thank you</description>
      <pubDate>Tue, 28 Nov 2023 21:04:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-cancel/m-p/733086#M27134</guid>
      <dc:creator>Alexallee</dc:creator>
      <dc:date>2023-11-28T21:04:12Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to cancel</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-cancel/m-p/733140#M27139</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1773886"&gt;@Alexallee&lt;/a&gt;&lt;/SPAN&gt;, was the payment that you made a credit card one? Or did you pay through Apple iTunes/Google Play?&lt;/P&gt;</description>
      <pubDate>Tue, 28 Nov 2023 23:41:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-cancel/m-p/733140#M27139</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-11-28T23:41:24Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to cancel</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-cancel/m-p/733213#M27144</link>
      <description>Hi Hannah,&lt;BR /&gt;&lt;BR /&gt;I believe it is a credit card one, I don't have Aple and I have no subscription on my play store.&lt;BR /&gt;&lt;BR /&gt;Thanks</description>
      <pubDate>Wed, 29 Nov 2023 09:31:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-cancel/m-p/733213#M27144</guid>
      <dc:creator>Alexallee</dc:creator>
      <dc:date>2023-11-29T09:31:48Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to cancel</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-cancel/m-p/733226#M27146</link>
      <description>&lt;P&gt;Hi again, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1773886"&gt;@Alexallee&lt;/a&gt;! You can verify whether these are in-app charges by looking at your bank statement. Usually, it will show Google/iTunes next to them.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If these are coming directly from Dropbox though, I can log a ticket for you and contact you internally to this &lt;A href="https://www.dropbox.com/account/general" target="_blank"&gt;email address&lt;/A&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know.&lt;/P&gt;</description>
      <pubDate>Wed, 29 Nov 2023 10:13:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-cancel/m-p/733226#M27146</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-11-29T10:13:32Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to cancel</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-cancel/m-p/733263#M27150</link>
      <description>Thank you Nancy,&lt;BR /&gt;&lt;BR /&gt;It would be great if you could log a ticket for me.&lt;BR /&gt;&lt;BR /&gt;Thank you very much</description>
      <pubDate>Wed, 29 Nov 2023 13:15:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-cancel/m-p/733263#M27150</guid>
      <dc:creator>Alexallee</dc:creator>
      <dc:date>2023-11-29T13:15:42Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to cancel</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-cancel/m-p/733272#M27151</link>
      <description>&lt;P&gt;You're all set, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1773886"&gt;@Alexallee&lt;/a&gt;&lt;/SPAN&gt;! Please have a look at your email address, and reply back to my message.&lt;/P&gt;</description>
      <pubDate>Wed, 29 Nov 2023 13:53:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-cancel/m-p/733272#M27151</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-11-29T13:53:56Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to cancel</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-cancel/m-p/733481#M27186</link>
      <description>&lt;P&gt;Nancy, it would be helpful if you could tell us exactly how to get in touch with the Dropbox customer support team.&amp;nbsp; This link that you posted -&lt;A href="https://www.dropbox.com/support" target="_blank" rel="noopener noreferrer"&gt;dropbox.com/support&lt;/A&gt;&amp;nbsp;- just takes you to articles.&amp;nbsp; I have been working at this for two hours and cannot get any assistance online or by phone.&amp;nbsp;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 30 Nov 2023 02:08:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-cancel/m-p/733481#M27186</guid>
      <dc:creator>Deb Evans</dc:creator>
      <dc:date>2023-11-30T02:08:39Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to cancel</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-cancel/m-p/733519#M27188</link>
      <description>&lt;P&gt;I’m sorry to hear this, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1775702"&gt;@Deb Evans&lt;/a&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you clarify what Dropbox &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;plan&lt;/A&gt; you’re currently on? I’m asking because this affects the support options available.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you want to contact our support team about a billing issue, and you’re on a free Basic account for example, you can follow these &lt;A href="https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/730480/highlight/true#M26858" target="_blank"&gt;steps&lt;/A&gt; directly.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know, if you face any issues though.&lt;/P&gt;</description>
      <pubDate>Thu, 30 Nov 2023 07:41:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-cancel/m-p/733519#M27188</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-11-30T07:41:45Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to cancel</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-cancel/m-p/733705#M27210</link>
      <description>&lt;P&gt;Hannah, it. has NOTHING to do with payment method and NOTHING to do with what server we are logging into.&amp;nbsp; Multiple people are experiencing the SAME DROPBOX GLITCH and reporting our frustration about this on multiple threads.&amp;nbsp; Please elevate this to a supervisor ASAP.&amp;nbsp; Dropbox MUST fix this and cannot hold its customers and their credit cards hostage.&amp;nbsp;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 30 Nov 2023 21:41:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-cancel/m-p/733705#M27210</guid>
      <dc:creator>Deb Evans</dc:creator>
      <dc:date>2023-11-30T21:41:58Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to cancel</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-cancel/m-p/733706#M27211</link>
      <description>&lt;P&gt;See above message.&amp;nbsp; Please log a ticket for me.&amp;nbsp; I am using Chrome, I pay by credit card, I am on the Plus plan.&amp;nbsp; This problem clearly is on Dropbox's end, and is not related to the server, payment method or plan level.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;PLEASE READ ALL THREADS ABOUT THIS AND STOP TOSSING OUT SUGGESTIONS THAT HAVE ALREADY BEEN RULED OUT AND OFFERING TO OPEN ONE-OFF TICKETS WHEN THERE MANY OF US EXPERIENCING THE SAME ISSUE.&amp;nbsp;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 30 Nov 2023 21:44:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-cancel/m-p/733706#M27211</guid>
      <dc:creator>Deb Evans</dc:creator>
      <dc:date>2023-11-30T21:44:51Z</dc:date>
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