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    <title>topic Unauthorised billing in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-billing/m-p/733961#M27232</link>
    <description>&lt;P&gt;Hello, my bank has just informed me that Dropbox has billing&amp;nbsp;my account £95 every year since 2018. I signed up to a free Dropbox account in 2018 but I have never used Dropbox and I have never agreed to paying for a subscription. I would like a refund for all of the money that Drobox has taken from my account since 2018. I have never received an email, letter or any correspondence to inform me that I have signed up to an account or that I would be billed for an account. I would appreicate some advice on how to get a refund, as it seems impossible to get a reply from Dropbox. Thank you&lt;/P&gt;</description>
    <pubDate>Fri, 01 Dec 2023 19:29:56 GMT</pubDate>
    <dc:creator>MattG2</dc:creator>
    <dc:date>2023-12-01T19:29:56Z</dc:date>
    <item>
      <title>Unauthorised billing</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-billing/m-p/733961#M27232</link>
      <description>&lt;P&gt;Hello, my bank has just informed me that Dropbox has billing&amp;nbsp;my account £95 every year since 2018. I signed up to a free Dropbox account in 2018 but I have never used Dropbox and I have never agreed to paying for a subscription. I would like a refund for all of the money that Drobox has taken from my account since 2018. I have never received an email, letter or any correspondence to inform me that I have signed up to an account or that I would be billed for an account. I would appreicate some advice on how to get a refund, as it seems impossible to get a reply from Dropbox. Thank you&lt;/P&gt;</description>
      <pubDate>Fri, 01 Dec 2023 19:29:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-billing/m-p/733961#M27232</guid>
      <dc:creator>MattG2</dc:creator>
      <dc:date>2023-12-01T19:29:56Z</dc:date>
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    <item>
      <title>Re: Unauthorised billing</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-billing/m-p/733973#M27239</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1776368"&gt;@MattG2&lt;/a&gt;&lt;/SPAN&gt;, thanks for reaching out to the Dropbox Community.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Please allow me to mention that Dropbox cannot bill you, unless you provide your billing info, by upgrading your account or joining a trial.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, customers on a yearly plan receive an email informing them of their upcoming renewal, a month before the actual renewal date.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;However, to investigate this further, I would suggest opening a private browsing/incognito window on your browser and going to &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this page&lt;/A&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;From there, you can submit a help request to our support team for further assistance.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I hope this helps, but let me know if you have any questions.&lt;/P&gt;</description>
      <pubDate>Fri, 01 Dec 2023 20:26:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-billing/m-p/733973#M27239</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2023-12-01T20:26:53Z</dc:date>
    </item>
    <item>
      <title>Re: Unauthorised billing</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-billing/m-p/733974#M27240</link>
      <description>&lt;P&gt;I also just found that I’m being charged for Dropbox basic 19.99/mo and have emailed them to cancel with no ability to speak to a human. It is such a scam&lt;/P&gt;</description>
      <pubDate>Fri, 01 Dec 2023 20:28:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-billing/m-p/733974#M27240</guid>
      <dc:creator>Leevonlux</dc:creator>
      <dc:date>2023-12-01T20:28:18Z</dc:date>
    </item>
    <item>
      <title>Re: Unauthorised billing</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-billing/m-p/733989#M27241</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/696151"&gt;@Hannah&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;&lt;P&gt;Hey &lt;SPAN&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1776368"&gt;@MattG2&lt;/a&gt;&lt;/SPAN&gt;, thanks for reaching out to the Dropbox Community.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Please allow me to mention that Dropbox cannot bill you, unless you provide your billing info, by upgrading your account or joining a trial.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Also, customers on a yearly plan receive an email informing them of their upcoming renewal, a month before the actual renewal date.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;However, to investigate this further, I would suggest opening a private browsing/incognito window on your browser and going to &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank" rel="noopener"&gt;this page&lt;/A&gt;.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;From there, you can submit a help request to our support team for further assistance.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I hope this helps, but let me know if you have any questions.&lt;/P&gt;&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;&lt;P&gt;Dear Hannah, thank you so much for your useful advice. I have no idea about Dropbox operates so this is good to know. I'v also learned that I'v never been sent an invoice or receipt over the last 5 years, so I shall definitely follow your advice. Thanks once again&lt;/P&gt;</description>
      <pubDate>Fri, 01 Dec 2023 21:29:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-billing/m-p/733989#M27241</guid>
      <dc:creator>MattG2</dc:creator>
      <dc:date>2023-12-01T21:29:01Z</dc:date>
    </item>
    <item>
      <title>Re: Unauthorised billing</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-billing/m-p/733998#M27243</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1776382"&gt;@Leevonlux&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;I also just found that I’m being charged for &lt;STRONG&gt;Dropbox basic 19.99/mo&lt;/STRONG&gt; ...&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Basic accounts are free. If your &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;Plan page&lt;/A&gt; shows that you're on Basic but you're still being charged, then you're being charged for a different account. Use the &lt;A href="https://help.dropbox.com/billing/find-credit-card-charge" target="_blank"&gt;credit card charge lookup tool&lt;/A&gt; to identify the account that you're being charged for.&lt;/P&gt;</description>
      <pubDate>Fri, 01 Dec 2023 21:56:11 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-billing/m-p/733998#M27243</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-12-01T21:56:11Z</dc:date>
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