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    <title>topic Re: Account downgraded despite payment made. in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-downgraded-despite-payment-made/m-p/735417#M27418</link>
    <description>&lt;P&gt;I'll get back to you as soon as possible &lt;SPAN&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1778129"&gt;@Joolsmith&lt;/a&gt;&lt;/SPAN&gt;!&amp;nbsp;&lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@F0BBDC0F44E557DC5E3B309D74A37E01/emoticons/1f60a.png" alt=":smiling_face_with_smiling_eyes:" title=":smiling_face_with_smiling_eyes:" /&gt;&lt;/P&gt;</description>
    <pubDate>Thu, 07 Dec 2023 19:38:11 GMT</pubDate>
    <dc:creator>Megan</dc:creator>
    <dc:date>2023-12-07T19:38:11Z</dc:date>
    <item>
      <title>Account downgraded despite payment made.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-downgraded-despite-payment-made/m-p/735339#M27398</link>
      <description>&lt;P&gt;Can anyone help me with this.&amp;nbsp; All my payment methods were declined and I had to verify my identity - which I have now done.&amp;nbsp; I have also updated my payment method and a payment was made on 2nd December, but my account has been downgraded to basic and I can't access any customer support to sort this out.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can anyone advise how to contact dropbox to remedy?&amp;nbsp; Basic account only allows access to chatbot - which can't resolve the problem.&lt;/P&gt;</description>
      <pubDate>Thu, 07 Dec 2023 16:28:38 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-downgraded-despite-payment-made/m-p/735339#M27398</guid>
      <dc:creator>Joolsmith</dc:creator>
      <dc:date>2023-12-07T16:28:38Z</dc:date>
    </item>
    <item>
      <title>Re: Account downgraded despite payment made.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-downgraded-despite-payment-made/m-p/735348#M27400</link>
      <description>&lt;P&gt;Hi there, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1778129"&gt;@Joolsmith&lt;/a&gt;&lt;/SPAN&gt;, I'd be happy to help!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This might require some account-specific info, that it'd be wise not to share publicly.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Would it be okay for me to send you an email, in order for us to have a closer look into this?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know more, and we'll take it from there!&lt;/P&gt;</description>
      <pubDate>Thu, 07 Dec 2023 16:32:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-downgraded-despite-payment-made/m-p/735348#M27400</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-12-07T16:32:31Z</dc:date>
    </item>
    <item>
      <title>Re: Account downgraded despite payment made.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-downgraded-despite-payment-made/m-p/735351#M27402</link>
      <description>Yes please that would be great</description>
      <pubDate>Thu, 07 Dec 2023 16:40:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-downgraded-despite-payment-made/m-p/735351#M27402</guid>
      <dc:creator>Joolsmith</dc:creator>
      <dc:date>2023-12-07T16:40:33Z</dc:date>
    </item>
    <item>
      <title>Re: Account downgraded despite payment made.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-downgraded-despite-payment-made/m-p/735353#M27403</link>
      <description>&lt;P&gt;I just sent you an email, I'll see you there &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1778129"&gt;@Joolsmith&lt;/a&gt;&lt;/SPAN&gt;!&lt;/P&gt;</description>
      <pubDate>Thu, 07 Dec 2023 16:44:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-downgraded-despite-payment-made/m-p/735353#M27403</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-12-07T16:44:47Z</dc:date>
    </item>
    <item>
      <title>Re: Account downgraded despite payment made.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-downgraded-despite-payment-made/m-p/735370#M27408</link>
      <description>Thanks - I've replied to your initial email but had nothing further</description>
      <pubDate>Thu, 07 Dec 2023 17:21:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-downgraded-despite-payment-made/m-p/735370#M27408</guid>
      <dc:creator>Joolsmith</dc:creator>
      <dc:date>2023-12-07T17:21:29Z</dc:date>
    </item>
    <item>
      <title>Re: Account downgraded despite payment made.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-downgraded-despite-payment-made/m-p/735417#M27418</link>
      <description>&lt;P&gt;I'll get back to you as soon as possible &lt;SPAN&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1778129"&gt;@Joolsmith&lt;/a&gt;&lt;/SPAN&gt;!&amp;nbsp;&lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@F0BBDC0F44E557DC5E3B309D74A37E01/emoticons/1f60a.png" alt=":smiling_face_with_smiling_eyes:" title=":smiling_face_with_smiling_eyes:" /&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 07 Dec 2023 19:38:11 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-downgraded-despite-payment-made/m-p/735417#M27418</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-12-07T19:38:11Z</dc:date>
    </item>
    <item>
      <title>Re: Account downgraded despite payment made.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-downgraded-despite-payment-made/m-p/735419#M27419</link>
      <description>&lt;P&gt;Hello, I also have this problem. I actually had a basic subscription with a monthly payment method and in December the payment was suddenly refunded without my doing and my subscription was canceled. What is going on?&lt;/P&gt;</description>
      <pubDate>Thu, 07 Dec 2023 19:45:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-downgraded-despite-payment-made/m-p/735419#M27419</guid>
      <dc:creator>Gurkenhals</dc:creator>
      <dc:date>2023-12-07T19:45:12Z</dc:date>
    </item>
    <item>
      <title>Re: Account downgraded despite payment made.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-downgraded-despite-payment-made/m-p/735421#M27420</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/587286"&gt;@Gurkenhals&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt; , gotcha!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I just sent you an email, in order for us to have a deeper look into this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Reply back to me and we'll take it from there!&lt;/P&gt;</description>
      <pubDate>Thu, 07 Dec 2023 19:47:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-downgraded-despite-payment-made/m-p/735421#M27420</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-12-07T19:47:15Z</dc:date>
    </item>
    <item>
      <title>Re: Account downgraded despite payment made.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-downgraded-despite-payment-made/m-p/736176#M27527</link>
      <description>&lt;P&gt;I just posted about a similar problem!! I am being charged twice for my dropbox account and just figured it out when one credit card (still in my name) expired so Ive gotten a bunch of notices and my account has been downgraded. This feels crazy since I can clearly see where my card was charged and the google play store has me down as having paid $19 and change for my dropbox professional account!! Next charge isn't due until January 4th. What is going on and how can I get help for this since the app and desktop are telling me I am out of room but the google play store clearly shows that I have paid for months, twice a month, consistently!!&lt;/P&gt;</description>
      <pubDate>Mon, 11 Dec 2023 16:11:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-downgraded-despite-payment-made/m-p/736176#M27527</guid>
      <dc:creator>BookishBabe</dc:creator>
      <dc:date>2023-12-11T16:11:14Z</dc:date>
    </item>
    <item>
      <title>Re: Account downgraded despite payment made.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-downgraded-despite-payment-made/m-p/736182#M27528</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/598664"&gt;@BookishBabe&lt;/a&gt;, let's jump right into this!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you tried to contact Dropbox Support directly for this?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can visit the &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;Support page&lt;/A&gt; while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know more!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 11 Dec 2023 16:54:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-downgraded-despite-payment-made/m-p/736182#M27528</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-12-11T16:54:34Z</dc:date>
    </item>
    <item>
      <title>Re: Account downgraded despite payment made.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-downgraded-despite-payment-made/m-p/736459#M27563</link>
      <description>Hi Megan please could you update on this. All requested information has been sent along with a copy of the payment receipt</description>
      <pubDate>Tue, 12 Dec 2023 13:36:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-downgraded-despite-payment-made/m-p/736459#M27563</guid>
      <dc:creator>Joolsmith</dc:creator>
      <dc:date>2023-12-12T13:36:43Z</dc:date>
    </item>
    <item>
      <title>Re: Account downgraded despite payment made.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-downgraded-despite-payment-made/m-p/736489#M27565</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1778129"&gt;@Joolsmith&lt;/a&gt;&lt;/SPAN&gt;, I am working on the email and info you've provided as we speak.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 12 Dec 2023 14:54:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Account-downgraded-despite-payment-made/m-p/736489#M27565</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-12-12T14:54:52Z</dc:date>
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