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    <title>topic Refund for Dropbox charge in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Refund-for-Dropbox-charge/m-p/736573#M27581</link>
    <description>&lt;P&gt;I recently changed jobs and my new job does not utilize Dropbox. &amp;nbsp; Needing to subscribe to a new software system, I transferred all my files and then went to account settings and downgraded my plan from Business to Basic. &amp;nbsp;This past September (almost a year later) Dropbox charged me $158.88 for that basic plan. &amp;nbsp;The charge went through automatically via PayPal which is &amp;nbsp;the billing method I used when I was a paying subscriber. &amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Beyond this billing error on Dropbox's behalf, a major problem is that once a customer downgrades to a Basic Plan, you have zero customer service and no access to Billing Settings to prevent this error happening again. &amp;nbsp;I have sent multiple emails to Dropbox, PayPal and my bank, protesting the charge. &amp;nbsp;The only response I can get from Dropbox is through their Sales team, which of course, cannot help me. &amp;nbsp;They send me back to Billing, whom I never hear from.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;I'm hoping that someone in the community can help with this issue. &amp;nbsp;I have always found their product to be good and have used it (at Business level subscription) for years. &amp;nbsp;I'd rather not part ways with such a bad taste in my mouth.&lt;/P&gt;</description>
    <pubDate>Tue, 12 Dec 2023 17:56:57 GMT</pubDate>
    <dc:creator>NiThormaigh</dc:creator>
    <dc:date>2023-12-12T17:56:57Z</dc:date>
    <item>
      <title>Refund for Dropbox charge</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Refund-for-Dropbox-charge/m-p/736573#M27581</link>
      <description>&lt;P&gt;I recently changed jobs and my new job does not utilize Dropbox. &amp;nbsp; Needing to subscribe to a new software system, I transferred all my files and then went to account settings and downgraded my plan from Business to Basic. &amp;nbsp;This past September (almost a year later) Dropbox charged me $158.88 for that basic plan. &amp;nbsp;The charge went through automatically via PayPal which is &amp;nbsp;the billing method I used when I was a paying subscriber. &amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Beyond this billing error on Dropbox's behalf, a major problem is that once a customer downgrades to a Basic Plan, you have zero customer service and no access to Billing Settings to prevent this error happening again. &amp;nbsp;I have sent multiple emails to Dropbox, PayPal and my bank, protesting the charge. &amp;nbsp;The only response I can get from Dropbox is through their Sales team, which of course, cannot help me. &amp;nbsp;They send me back to Billing, whom I never hear from.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;I'm hoping that someone in the community can help with this issue. &amp;nbsp;I have always found their product to be good and have used it (at Business level subscription) for years. &amp;nbsp;I'd rather not part ways with such a bad taste in my mouth.&lt;/P&gt;</description>
      <pubDate>Tue, 12 Dec 2023 17:56:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Refund-for-Dropbox-charge/m-p/736573#M27581</guid>
      <dc:creator>NiThormaigh</dc:creator>
      <dc:date>2023-12-12T17:56:57Z</dc:date>
    </item>
    <item>
      <title>Re: Refund for Dropbox charge</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Refund-for-Dropbox-charge/m-p/736578#M27582</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1780901"&gt;@NiThormaigh&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;Beyond this billing error on Dropbox's behalf, a major problem is that once a customer downgrades to a Basic Plan, you have zero customer service ...&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You'll need to contact Dropbox Support directly. Visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Tue, 12 Dec 2023 18:10:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Refund-for-Dropbox-charge/m-p/736578#M27582</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-12-12T18:10:59Z</dc:date>
    </item>
    <item>
      <title>Re: Refund for Dropbox charge</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Refund-for-Dropbox-charge/m-p/736594#M27583</link>
      <description>&lt;P&gt;Thanks for responding, Rich. &amp;nbsp;I've been able to submit a complaint this way. &amp;nbsp;Will update when I hear back from Dropbox.&lt;/P&gt;</description>
      <pubDate>Tue, 12 Dec 2023 19:13:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Refund-for-Dropbox-charge/m-p/736594#M27583</guid>
      <dc:creator>NiThormaigh</dc:creator>
      <dc:date>2023-12-12T19:13:14Z</dc:date>
    </item>
    <item>
      <title>Re: Refund for Dropbox charge</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Refund-for-Dropbox-charge/m-p/736603#M27584</link>
      <description>&lt;P&gt;Sorry for jumping in, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1780901"&gt;@NiThormaigh&lt;/a&gt;. Please send me the ticket number from your request, and I’ll leave an internal note to our support team on your behalf, as well.&lt;/P&gt;</description>
      <pubDate>Tue, 12 Dec 2023 20:02:38 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Refund-for-Dropbox-charge/m-p/736603#M27584</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2023-12-12T20:02:38Z</dc:date>
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