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    <title>topic Re: Unable to access paid Professional plan, all I see is my Basic plan. Why? in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-access-paid-Professional-plan-all-I-see-is-my-Basic/m-p/736774#M27595</link>
    <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1781255"&gt;@DOSullivan&lt;/a&gt;, welcome to our Community!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;It sounds possible that you upgraded a different account than the one you're using.&amp;nbsp;&lt;BR /&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you tried using our &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;self-serve look-up tool&lt;/A&gt;, in order to locate the Dropbox account linked to the charge, and identify if it's a different one?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you upgrade via the Dropbox site directly, or on the mobile app?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted!&lt;/P&gt;</description>
    <pubDate>Wed, 13 Dec 2023 12:38:51 GMT</pubDate>
    <dc:creator>Megan</dc:creator>
    <dc:date>2023-12-13T12:38:51Z</dc:date>
    <item>
      <title>Unable to access paid Professional plan, all I see is my Basic plan. Why?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-access-paid-Professional-plan-all-I-see-is-my-Basic/m-p/736758#M27590</link>
      <description>&lt;P&gt;I completed annual payment and received receipt for payment (Professional plan).&amp;nbsp; When I go to Dropbox my account it is a Basic plan without all of my previously saved files.&amp;nbsp; I cannot seem to log into my long-time paid account which I had simply switched from monthly payment to annual payment.&amp;nbsp; &amp;nbsp;I would really like to speak with a human being as my entire contents from my hard drive had been saved to my Dropbox.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks,&lt;/P&gt;
&lt;P&gt;Deborah&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 13 Dec 2023 12:33:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-access-paid-Professional-plan-all-I-see-is-my-Basic/m-p/736758#M27590</guid>
      <dc:creator>DOSullivan</dc:creator>
      <dc:date>2023-12-13T12:33:24Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to access paid Professional plan, all I see is my Basic plan. Why?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-access-paid-Professional-plan-all-I-see-is-my-Basic/m-p/736774#M27595</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1781255"&gt;@DOSullivan&lt;/a&gt;, welcome to our Community!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;It sounds possible that you upgraded a different account than the one you're using.&amp;nbsp;&lt;BR /&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you tried using our &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;self-serve look-up tool&lt;/A&gt;, in order to locate the Dropbox account linked to the charge, and identify if it's a different one?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you upgrade via the Dropbox site directly, or on the mobile app?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted!&lt;/P&gt;</description>
      <pubDate>Wed, 13 Dec 2023 12:38:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-access-paid-Professional-plan-all-I-see-is-my-Basic/m-p/736774#M27595</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-12-13T12:38:51Z</dc:date>
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