<?xml version="1.0" encoding="UTF-8"?>
<rss xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:taxo="http://purl.org/rss/1.0/modules/taxonomy/" version="2.0">
  <channel>
    <title>topic Re: cancel free trial in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-a-free-trial/m-p/737272#M27640</link>
    <description>&lt;P&gt;Hi Walter,&amp;nbsp;&lt;/P&gt;&lt;P&gt;thanks for reply. I have a Gmail associated with Dropbox account. Upgraded with website on my computer.I can see the charge listed on the monthly report on my credit card.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;thank you!&amp;nbsp;&lt;BR /&gt;&lt;BR /&gt;&lt;/P&gt;&lt;P&gt;michelle&lt;/P&gt;</description>
    <pubDate>Fri, 15 Dec 2023 07:31:46 GMT</pubDate>
    <dc:creator>michellelio</dc:creator>
    <dc:date>2023-12-15T07:31:46Z</dc:date>
    <item>
      <title>Cancelling a free trial</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-a-free-trial/m-p/737250#M27629</link>
      <description>&lt;P&gt;Hi,&lt;/P&gt;
&lt;P&gt;I can't cancel my free trial subscription as there's no "plan" tab&amp;nbsp;&lt;/P&gt;
&lt;P&gt;what can i do now? it looks like my account is still basic plan, but the charge is for the Plus Plan&lt;/P&gt;</description>
      <pubDate>Fri, 15 Dec 2023 06:50:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-a-free-trial/m-p/737250#M27629</guid>
      <dc:creator>michellelio</dc:creator>
      <dc:date>2023-12-15T06:50:17Z</dc:date>
    </item>
    <item>
      <title>Re: cancel free trial</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-a-free-trial/m-p/737264#M27635</link>
      <description>&lt;P&gt;Hi there &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1781979"&gt;@michellelio&lt;/a&gt;&lt;/SPAN&gt; - welcome to our Community and happy Friday!&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;It sounds like you're looking at an account on the free, Basic plan in which case it's expected to not have a &lt;A href="https://help.dropbox.com/plans/cancel-free-trial" target="_blank"&gt;cancel plan&lt;/A&gt; button in your &lt;A href="https://www.dropboxforum.com/" target="_blank"&gt;plan tab&lt;/A&gt;.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;May I ask where you see the charge you mentioned? Also, did you upgrade through the website in the first place or the app store on a mobile device perhaps?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Do you happen to have another Dropbox account, associated with another email address of yours?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Let me know what you find and we'll take it from there, Michelle.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 15 Dec 2023 06:49:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-a-free-trial/m-p/737264#M27635</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-12-15T06:49:52Z</dc:date>
    </item>
    <item>
      <title>Re: cancel free trial</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-a-free-trial/m-p/737272#M27640</link>
      <description>&lt;P&gt;Hi Walter,&amp;nbsp;&lt;/P&gt;&lt;P&gt;thanks for reply. I have a Gmail associated with Dropbox account. Upgraded with website on my computer.I can see the charge listed on the monthly report on my credit card.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;thank you!&amp;nbsp;&lt;BR /&gt;&lt;BR /&gt;&lt;/P&gt;&lt;P&gt;michelle&lt;/P&gt;</description>
      <pubDate>Fri, 15 Dec 2023 07:31:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-a-free-trial/m-p/737272#M27640</guid>
      <dc:creator>michellelio</dc:creator>
      <dc:date>2023-12-15T07:31:46Z</dc:date>
    </item>
    <item>
      <title>Re: cancel free trial</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-a-free-trial/m-p/737273#M27641</link>
      <description>&lt;P&gt;In that case, could you try using our &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;self-served look up tool&lt;/A&gt; to identify the email address that's associated with the charge?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is it an exact match with the one you see in your &lt;A href="https://www.dropbox.com/account/general" target="_blank"&gt;account's settings&lt;/A&gt; online?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know and we'll take it from there, Michelle.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 15 Dec 2023 07:36:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-a-free-trial/m-p/737273#M27641</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-12-15T07:36:25Z</dc:date>
    </item>
    <item>
      <title>Re: cancel free trial</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-a-free-trial/m-p/737275#M27642</link>
      <description>&lt;P&gt;Hi Walter,&lt;/P&gt;&lt;P&gt;I have checked the look up tool. The charge is associated with my gmail account. But the account setting online is my hotmail address.&amp;nbsp;&lt;BR /&gt;what should I do now?&amp;nbsp;&lt;BR /&gt;thanks for helping&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;michelle&lt;/P&gt;</description>
      <pubDate>Fri, 15 Dec 2023 07:41:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-a-free-trial/m-p/737275#M27642</guid>
      <dc:creator>michellelio</dc:creator>
      <dc:date>2023-12-15T07:41:48Z</dc:date>
    </item>
    <item>
      <title>Re: cancel free trial</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-a-free-trial/m-p/737332#M27654</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1781979"&gt;@michellelio&lt;/a&gt;&lt;/SPAN&gt;, if you have access to your Gmail, then you can try signing into the account itself by requesting a password reset.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you're in the account, you should then be able to &lt;A href="https://help.dropbox.com/plans/downgrade-dropbox-individual-plans" target="_blank"&gt;cancel&lt;/A&gt; the trial. Can you give this a go?&lt;/P&gt;</description>
      <pubDate>Fri, 15 Dec 2023 14:28:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-a-free-trial/m-p/737332#M27654</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-12-15T14:28:04Z</dc:date>
    </item>
    <item>
      <title>Re: cancel free trial</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-a-free-trial/m-p/737333#M27655</link>
      <description>&lt;P&gt;Hi Megan,&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;thanks! The problem is resolved with the help of the support team!&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;warmly,&amp;nbsp;&lt;/P&gt;&lt;P&gt;michelle&lt;/P&gt;</description>
      <pubDate>Fri, 15 Dec 2023 14:31:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelling-a-free-trial/m-p/737333#M27655</guid>
      <dc:creator>michellelio</dc:creator>
      <dc:date>2023-12-15T14:31:27Z</dc:date>
    </item>
  </channel>
</rss>

