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    <title>topic Re: Your plan and billing information are managed externally in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/738323#M27776</link>
    <description>&lt;P&gt;I just sent you an email, I'll see you there &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1782747"&gt;@pelino&lt;/a&gt;&lt;/SPAN&gt;!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Cheers!&lt;/P&gt;</description>
    <pubDate>Wed, 20 Dec 2023 13:39:48 GMT</pubDate>
    <dc:creator>Megan</dc:creator>
    <dc:date>2023-12-20T13:39:48Z</dc:date>
    <item>
      <title>Your plan and billing information are managed externally</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/737621#M27685</link>
      <description>&lt;P&gt;Hi,&lt;/P&gt;
&lt;P&gt;I let my plan managed by itunes store expire (as suggested by dropbox customers support via chat) because I wanted to upgrsde to a family plan directly on dropbox website.&lt;/P&gt;
&lt;P&gt;I get the infamous message "your plan is managed externally", how do I fix this? Please help, this is frustrating!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Fabrizio&lt;/P&gt;</description>
      <pubDate>Mon, 18 Dec 2023 15:10:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/737621#M27685</guid>
      <dc:creator>pelino</dc:creator>
      <dc:date>2023-12-18T15:10:12Z</dc:date>
    </item>
    <item>
      <title>Re: Your plan and billing information are managed externally</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/737639#M27688</link>
      <description>&lt;P&gt;How long ago did it expire? And has your plan downgraded yet?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Both need to have happened to allow it to be picked up via website&lt;/P&gt;</description>
      <pubDate>Sun, 17 Dec 2023 21:49:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/737639#M27688</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2023-12-17T21:49:19Z</dc:date>
    </item>
    <item>
      <title>Re: Your plan and billing information are managed externally</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/737671#M27693</link>
      <description>&lt;P&gt;Hi Mark,&lt;/P&gt;&lt;P&gt;thank you for your answer.&lt;/P&gt;&lt;P&gt;My plus plan, wich i've paid for the last 8 years expired two days ago.&lt;/P&gt;&lt;P&gt;Before letting it expires, I made some research and I found some users reporting this issue.&lt;/P&gt;&lt;P&gt;So I contacted two times (!) dropbox via chat and I was assured I'd be able to re-upgrade next day.&lt;/P&gt;&lt;P&gt;I've received a mail wich says that I probably will be downgraded next month and is a lot of time!&lt;/P&gt;&lt;P&gt;Luckily I backupped everything, maybe It's time to migrate to a better managed platform. I think It's incredible that customer support cannot answer correctly to this problem, not to mention the fact that the problem shoud be solved somehow!&lt;/P&gt;&lt;P&gt;I don't want to be rude, but truth is truth, this is my last chat support, enjoy:&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;( 09:34:52 ) Andrea: Once you cancel your Plus subscription on iTunes, as you mentioned on the renewal date your account will downgrade to a free Basic account.&lt;/SPAN&gt;&lt;BR /&gt;&lt;SPAN&gt;( 09:35:09 ) Andrea: Please note that no files will be deleted; however, if you are using more storage space than allowed on a Basic plan, file syncing will be paused until you choose to upgrade.&lt;/SPAN&gt;&lt;BR /&gt;&lt;SPAN&gt;( 09:35:37 ) Andrea: Then you can upgrade your account to the Family subscription from your Plan tab.&lt;/SPAN&gt;&lt;BR /&gt;&lt;SPAN&gt;( 09:35:53 ) Andrea: Or I could also send you the plan pages.&lt;/SPAN&gt;&lt;BR /&gt;&lt;SPAN&gt;( 09:37:09 ) Visitor: So if my current plan expire on 17, shall I be able on 18 to make the new subscription?&lt;/SPAN&gt;&lt;BR /&gt;&lt;SPAN&gt;( 09:37:38 ) Visitor: I don't want to be locked out with syncing&lt;/SPAN&gt;&lt;BR /&gt;&lt;SPAN&gt;( 09:38:07 ) Andrea: Yes, exactly, your account on the renewal date will be downgraded and you can immediately upgrade your account.&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 18 Dec 2023 09:08:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/737671#M27693</guid>
      <dc:creator>pelino</dc:creator>
      <dc:date>2023-12-18T09:08:37Z</dc:date>
    </item>
    <item>
      <title>Re: Your plan and billing information are managed externally</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/738264#M27770</link>
      <description>&lt;P&gt;Still waiting, stucked without syncing, still don't know when my plan shall be downgraded and if I'll be able to re-upgrade immediatly after the downgrade.&lt;/P&gt;&lt;P&gt;I'm also receiving many mails from dropbox requesting to upgrade payment informations. I don't understand why considering that I actively terminated the automatic renewal on itunes store but my payment information stored are still valid.&lt;/P&gt;&lt;P&gt;I'm considering a migration to google drive family,&amp;nbsp; does anyone have experience?&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 20 Dec 2023 09:31:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/738264#M27770</guid>
      <dc:creator>pelino</dc:creator>
      <dc:date>2023-12-20T09:31:25Z</dc:date>
    </item>
    <item>
      <title>Re: Your plan and billing information are managed externally</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/738289#M27774</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1782747"&gt;@pelino&lt;/a&gt;&lt;/SPAN&gt;, I'm here to help!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Would you mind if I was to open a ticket for you, in order for us to have a closer look into this?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 20 Dec 2023 11:33:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/738289#M27774</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-12-20T11:33:04Z</dc:date>
    </item>
    <item>
      <title>Re: Your plan and billing information are managed externally</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/738320#M27775</link>
      <description>Yes please &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1148275"&gt;@Megan&lt;/a&gt;! I appreciate &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@FBF7D2AB59A0D6E861EBF6A36F93B7E2/emoticons/1f642.png" alt=":slightly_smiling_face:" title=":slightly_smiling_face:" /&gt;</description>
      <pubDate>Wed, 20 Dec 2023 13:35:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/738320#M27775</guid>
      <dc:creator>pelino</dc:creator>
      <dc:date>2023-12-20T13:35:32Z</dc:date>
    </item>
    <item>
      <title>Re: Your plan and billing information are managed externally</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/738323#M27776</link>
      <description>&lt;P&gt;I just sent you an email, I'll see you there &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1782747"&gt;@pelino&lt;/a&gt;&lt;/SPAN&gt;!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Cheers!&lt;/P&gt;</description>
      <pubDate>Wed, 20 Dec 2023 13:39:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Your-plan-and-billing-information-are-managed-externally/m-p/738323#M27776</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-12-20T13:39:48Z</dc:date>
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