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    <title>topic I cancelled the trial, but I'm getting charged! in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-cancelled-the-trial-but-I-m-getting-charged/m-p/738844#M27831</link>
    <description>&lt;P&gt;Hi there,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I used dropbox free for years and recently upgraded for one month (using a free trial). &amp;nbsp;Once the trial was over, I downgraded it back to the free basic as that was all I needed. &amp;nbsp;However, I am getting charged 54 bucks a month. I cannot seem to cancel this payment b/c I'm on a free plan which doesn't include customer support. &amp;nbsp;Please help!&lt;/P&gt;</description>
    <pubDate>Fri, 22 Dec 2023 16:48:33 GMT</pubDate>
    <dc:creator>vanessa925</dc:creator>
    <dc:date>2023-12-22T16:48:33Z</dc:date>
    <item>
      <title>I cancelled the trial, but I'm getting charged!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-cancelled-the-trial-but-I-m-getting-charged/m-p/738844#M27831</link>
      <description>&lt;P&gt;Hi there,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I used dropbox free for years and recently upgraded for one month (using a free trial). &amp;nbsp;Once the trial was over, I downgraded it back to the free basic as that was all I needed. &amp;nbsp;However, I am getting charged 54 bucks a month. I cannot seem to cancel this payment b/c I'm on a free plan which doesn't include customer support. &amp;nbsp;Please help!&lt;/P&gt;</description>
      <pubDate>Fri, 22 Dec 2023 16:48:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-cancelled-the-trial-but-I-m-getting-charged/m-p/738844#M27831</guid>
      <dc:creator>vanessa925</dc:creator>
      <dc:date>2023-12-22T16:48:33Z</dc:date>
    </item>
    <item>
      <title>Re: I cancelled the trial, but I'm getting charged!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-cancelled-the-trial-but-I-m-getting-charged/m-p/738848#M27833</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1784450"&gt;@vanessa925&lt;/a&gt;, thanks for reaching out to our Community today.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Since the charges do not appear in your &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;account settings&lt;/A&gt;, is it possible that you have a second account?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can try searching the payment info with our&lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt; payment lookup tool&lt;/A&gt;, which will show you the email address connected to the paid account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you see the same email address as your free account, or a different one? And are you able to login to it?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know and we'll take it from there.&lt;/P&gt;</description>
      <pubDate>Fri, 22 Dec 2023 16:49:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-cancelled-the-trial-but-I-m-getting-charged/m-p/738848#M27833</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-12-22T16:49:41Z</dc:date>
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