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    <title>topic Re: Why does Dropbox keep emailing me about billing after I've downgraded? in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/741103#M28027</link>
    <description>There is absolutely no option in the Email to unsubscribe from it. Also no preferences in Dropbox.com will stop this Email notifications as it is a billing reminder.</description>
    <pubDate>Thu, 04 Jan 2024 15:52:13 GMT</pubDate>
    <dc:creator>tyd</dc:creator>
    <dc:date>2024-01-04T15:52:13Z</dc:date>
    <item>
      <title>Why does Dropbox keep emailing me about billing after I've downgraded?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/738620#M27808</link>
      <description>&lt;P&gt;Don’t know who is supposed to look at this, but I canceled my subscription to Dropbox (I wasn’t using it; I don’t need it.) via the Apple app just like the website tells me to do. Since then, I have been getting harassing emails from the Dropbox billing mail bot telling me they can’t bill my credit card. No sh*t Sherlock … I canceled the subscription … and I did it before the renew process was to have begun. So why are you sending me emails, multiples even, each day when I have followed your process to unsubscribe, downgrade, and cancel billing? Now, I’ll be happy to pay Apple for the extra storage space if and when I need it. &amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 21 Dec 2023 19:44:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/738620#M27808</guid>
      <dc:creator>DanielAX</dc:creator>
      <dc:date>2023-12-21T19:44:55Z</dc:date>
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    <item>
      <title>Re: Why does Dropbox keep emailing me about billing after I've downgraded?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/738643#M27809</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1784062"&gt;@DanielAX&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;It's possible that the downgrade request from Apple might not have reached the Dropbox system, hence the emails regarding the billing details.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once the change to your subscription has been registered, you shouldn't receive any further emails from Dropbox regarding this matter.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you have any further queries, feel free to message back.&lt;/P&gt;</description>
      <pubDate>Thu, 21 Dec 2023 19:48:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/738643#M27809</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-12-21T19:48:59Z</dc:date>
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    <item>
      <title>Re: Why does Dropbox keep emailing me about billing after I've downgraded?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/739800#M27908</link>
      <description>&lt;P&gt;Hi, I have the same issue! I canceled my subscription over a month ago and now I’ve been getting emails regarding the billing details twice per day. What can I do about it?&lt;/P&gt;</description>
      <pubDate>Fri, 29 Dec 2023 12:49:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/739800#M27908</guid>
      <dc:creator>Lisi4ety</dc:creator>
      <dc:date>2023-12-29T12:49:39Z</dc:date>
    </item>
    <item>
      <title>Re: Why does Dropbox keep emailing me about billing after I've downgraded?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/740182#M27938</link>
      <description>I’m having the same issue. For the past month I have been receiving emails from drop box that payment cannot be processed. Very confusing process. They certainly don’t make it easy to leave.</description>
      <pubDate>Mon, 01 Jan 2024 01:49:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/740182#M27938</guid>
      <dc:creator>Jsmyly</dc:creator>
      <dc:date>2024-01-01T01:49:17Z</dc:date>
    </item>
    <item>
      <title>Re: Why does Dropbox keep emailing me about billing after I've downgraded?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/740183#M27939</link>
      <description>&lt;P&gt;I have done everything exactly as they say to do. I have followed the instructions to the “t.” &amp;nbsp;The answer given by the Dropbox rep doesn’t hold water; Apple has notified other subscriptions ending in December in the same week as Dropbox; no issue with those vendors. But here we are at or near 14 days after the renew lapsed, over 30 days since I canceled the subscription, and I’m still getting emails. I’m sure Apple updates subscription information more than every 45 days. Seems Dropbox is simply trying to harass me into re-subscribing. It’s just bad business practice whatever it is.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 01 Jan 2024 02:09:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/740183#M27939</guid>
      <dc:creator>DanielAX</dc:creator>
      <dc:date>2024-01-01T02:09:32Z</dc:date>
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    <item>
      <title>Re: Why does Dropbox keep emailing me about billing after I've downgraded?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/740576#M27993</link>
      <description>&lt;P&gt;Hi everyone! I’m sorry to hear this keeps happening.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you open one of these emails, and select the option to “Unsubscribe”, do you still keep receiving them?&lt;/P&gt;</description>
      <pubDate>Wed, 03 Jan 2024 12:11:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/740576#M27993</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-01-03T12:11:57Z</dc:date>
    </item>
    <item>
      <title>Re: Why does Dropbox keep emailing me about billing after I've downgraded?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/741103#M28027</link>
      <description>There is absolutely no option in the Email to unsubscribe from it. Also no preferences in Dropbox.com will stop this Email notifications as it is a billing reminder.</description>
      <pubDate>Thu, 04 Jan 2024 15:52:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/741103#M28027</guid>
      <dc:creator>tyd</dc:creator>
      <dc:date>2024-01-04T15:52:13Z</dc:date>
    </item>
    <item>
      <title>Re: Why does Dropbox keep emailing me about billing after I've downgraded?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/741151#M28032</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1446775"&gt;@Nancy&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;&lt;P&gt;Hi everyone! I’m sorry to hear this keeps happening.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;If you open one of these emails, and select the option to “Unsubscribe”, do you still keep receiving them?&lt;/P&gt;&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;&lt;P&gt;It's been two months since unsubscribing from Dropbox Plus in November 2023 and keep getting payment emails every single day.&lt;/P&gt;&lt;P&gt;No unsubscribe option in the email, and note the email is missing the date from "your account will automatically downgrade to our Basic plan after ." Seems like a screw-up on Dropbox's end failing to downgrade the plan rather than Apple.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P class="lia-indent-padding-left-30px"&gt;&lt;FONT color="#333399"&gt;Hi John,&lt;/FONT&gt;&lt;/P&gt;&lt;P class="lia-indent-padding-left-30px"&gt;&lt;FONT color="#333399"&gt;We're having trouble with your recent BASIC payment. Don't worry, you still have access to your account, but you'll need to visit the App Store to update your payment details. Apple handles the billing for subscriptions started through the iOS app.&lt;/FONT&gt;&lt;/P&gt;&lt;P class="lia-indent-padding-left-30px"&gt;&lt;FONT color="#333399"&gt;Once your info gets updated, we'll re-bill you through the App Store. Or, your account will automatically downgrade to our Basic plan after . Your files won't get deleted, but you'll have less storage space—from 2,000 GB to 2 GB.&lt;/FONT&gt;&lt;/P&gt;&lt;P class="lia-indent-padding-left-30px"&gt;&lt;FONT color="#333399"&gt;If you have any questions, please visit Dropbox support.&lt;/FONT&gt;&lt;/P&gt;&lt;P class="lia-indent-padding-left-30px"&gt;&lt;FONT color="#333399"&gt;Thanks for your help!&lt;/FONT&gt;&lt;BR /&gt;&lt;FONT color="#333399"&gt;- The Dropbox Team&lt;/FONT&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 04 Jan 2024 18:53:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/741151#M28032</guid>
      <dc:creator>nullpointer</dc:creator>
      <dc:date>2024-01-04T18:53:48Z</dc:date>
    </item>
    <item>
      <title>Re: Why does Dropbox keep emailing me about billing after I've downgraded?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/741537#M28063</link>
      <description>I have this issue also. I am starting to perceive the daily emails of “Your payment cannot be completed” (after I legitimately downgraded using the prescribed process) as quite agressive,</description>
      <pubDate>Sat, 06 Jan 2024 11:01:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/741537#M28063</guid>
      <dc:creator>Roidus</dc:creator>
      <dc:date>2024-01-06T11:01:15Z</dc:date>
    </item>
    <item>
      <title>Re: Why does Dropbox keep emailing me about billing after I've downgraded?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/741538#M28064</link>
      <description>I am starting to perceive these daily emails of “your payment cannot be completed” as a little aggressive.</description>
      <pubDate>Sat, 06 Jan 2024 11:02:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/741538#M28064</guid>
      <dc:creator>Roidus</dc:creator>
      <dc:date>2024-01-06T11:02:54Z</dc:date>
    </item>
    <item>
      <title>Re: Why does Dropbox keep emailing me about billing after I've downgraded?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/741689#M28074</link>
      <description>No. There is no place to unsubscribe from the email. Also, my Dropbox plan still shows as a Plus plan</description>
      <pubDate>Sun, 07 Jan 2024 16:29:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/741689#M28074</guid>
      <dc:creator>ReneeMcK</dc:creator>
      <dc:date>2024-01-07T16:29:32Z</dc:date>
    </item>
    <item>
      <title>Re: Why does Dropbox keep emailing me about billing after I've downgraded?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/743189#M28213</link>
      <description>&lt;P&gt;yup same here, can't even delete my account due to this problem...&lt;/P&gt;</description>
      <pubDate>Sat, 13 Jan 2024 10:19:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/743189#M28213</guid>
      <dc:creator>plsdeletemyaccount</dc:creator>
      <dc:date>2024-01-13T10:19:54Z</dc:date>
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    <item>
      <title>Re: Why does Dropbox keep emailing me about billing after I've downgraded?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/743270#M28226</link>
      <description>That’s absolute garbage. Both App Stores have web hooks that can sense these events. I know that because I’ve built them for several companies (both in the cloud and in mobile). In other words, the software isn’t doing its job. Perhaps that’s why only 2% of your accounts convert to paid service. Drop ox is a SaaS. Literally the entire value of the service is defined by whether the software is good or not. Dropbox is not.</description>
      <pubDate>Sun, 14 Jan 2024 04:10:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/743270#M28226</guid>
      <dc:creator>Hyffjjnh</dc:creator>
      <dc:date>2024-01-14T04:10:05Z</dc:date>
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    <item>
      <title>Re: Why does Dropbox keep emailing me about billing after I've downgraded?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/743271#M28227</link>
      <description>Hey look at that! 3 more emails just for making this post. I will never use this service again.</description>
      <pubDate>Sun, 14 Jan 2024 04:12:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/743271#M28227</guid>
      <dc:creator>Hyffjjnh</dc:creator>
      <dc:date>2024-01-14T04:12:10Z</dc:date>
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    <item>
      <title>Re: Why does Dropbox keep emailing me about billing after I've downgraded?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/743272#M28228</link>
      <description>You don’t know this about your own service?</description>
      <pubDate>Sun, 14 Jan 2024 04:12:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/743272#M28228</guid>
      <dc:creator>Hyffjjnh</dc:creator>
      <dc:date>2024-01-14T04:12:48Z</dc:date>
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      <title>Stop Spamming My Email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/743273#M28253</link>
      <description>Seriously, this idea might push your conversion rate to 3%. That’s double your current!</description>
      <pubDate>Sun, 14 Jan 2024 04:24:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/743273#M28253</guid>
      <dc:creator>Hyffjjnh</dc:creator>
      <dc:date>2024-01-14T04:24:23Z</dc:date>
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    <item>
      <title>Re: Why does Dropbox keep emailing me about billing after I've downgraded?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/744116#M28302</link>
      <description>&lt;P&gt;Hey all!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I wanted to thank you for your comments, and feedback and let you know that our Team is aware and working on improving this.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thank you so much!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 17 Jan 2024 11:40:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/744116#M28302</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-01-17T11:40:54Z</dc:date>
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      <title>Re: Why does Dropbox keep emailing me about billing after I've downgraded?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/747225#M28574</link>
      <description>Now our personal information has been stolen. What is it you guys do again? We’ve been down the list of things a cloud service is supposed to do and Dropbox has achieved literally none of them.</description>
      <pubDate>Fri, 26 Jan 2024 14:27:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/747225#M28574</guid>
      <dc:creator>Hyffjjnh</dc:creator>
      <dc:date>2024-01-26T14:27:21Z</dc:date>
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      <title>Re: Why does Dropbox keep emailing me about billing after I've downgraded?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/758343#M29576</link>
      <description>Hi Jay,&lt;BR /&gt;&lt;BR /&gt;I have the same issue and and cancelled it two months ago and still getting the email as below.&lt;BR /&gt;&lt;BR /&gt;&lt;BR /&gt;We recently downgraded your account to Dropbox Basic because we received notice from Apple that they were unable to process payment for your plan.&lt;BR /&gt;&lt;BR /&gt;If you're currently using more than 2 GB of space, file syncing will stop. No files will be removed, but syncing will only resume when you bring your account under quota again.&lt;BR /&gt;&lt;BR /&gt;To restore your additional Dropbox space and features, simply click on the button below to access our payment page, where you can resubmit your billing information and upgrade your plan.&lt;BR /&gt;&lt;BR /&gt;&lt;BR /&gt;</description>
      <pubDate>Tue, 19 Mar 2024 11:02:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/758343#M29576</guid>
      <dc:creator>JujuT</dc:creator>
      <dc:date>2024-03-19T11:02:21Z</dc:date>
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      <title>Re: Why does Dropbox keep emailing me about billing after I've downgraded?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/761857#M29845</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1814753"&gt;@JujuT&lt;/a&gt;&lt;/SPAN&gt;, sorry for the delay, I was looking at this internally.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you still face the same issue on your end, with these emails?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 04 Apr 2024 13:50:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Why-does-Dropbox-keep-emailing-me-about-billing-after-I-ve/m-p/761857#M29845</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-04-04T13:50:27Z</dc:date>
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