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    <title>topic Re: Unauthorised billing in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-billing/m-p/741766#M28086</link>
    <description>&lt;P&gt;Hi there &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1792112"&gt;@Gareth3&lt;/a&gt;&lt;/SPAN&gt; - sorry to hear about this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;It sounds like you're on the Basic plan and that you've reached your account's quota limit. Could you have a look at your &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;plan tab&lt;/A&gt; and confirm if that's the case indeed?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you happen to have another Dropbox account associated with another email address of yours perhaps?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, did you try the &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;self served look up tool&lt;/A&gt; to see if you can identify the email address that's associated with the charge?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know what you find and we'll take it from there.&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Mon, 08 Jan 2024 10:06:10 GMT</pubDate>
    <dc:creator>Walter</dc:creator>
    <dc:date>2024-01-08T10:06:10Z</dc:date>
    <item>
      <title>Unauthorised billing</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-billing/m-p/741721#M28081</link>
      <description>&lt;P&gt;&lt;SPAN&gt;On 12 December I was advised by Paypal that "You paid $184.67 AUD to Dropbox International Unlimited Company". I did not authorize this. &lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;To make matters worse, I am advised by Dropbox that I cannot store anything as I am at my 2GB limit - a limit which I understand to be free.&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;So they take my money - unauthorised - but then don't&amp;nbsp;deliver on the plan !&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;What a great business model....NOT&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Mon, 08 Jan 2024 10:02:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-billing/m-p/741721#M28081</guid>
      <dc:creator>Gareth3</dc:creator>
      <dc:date>2024-01-08T10:02:08Z</dc:date>
    </item>
    <item>
      <title>Re: Unauthorised billing</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-billing/m-p/741766#M28086</link>
      <description>&lt;P&gt;Hi there &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1792112"&gt;@Gareth3&lt;/a&gt;&lt;/SPAN&gt; - sorry to hear about this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;It sounds like you're on the Basic plan and that you've reached your account's quota limit. Could you have a look at your &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;plan tab&lt;/A&gt; and confirm if that's the case indeed?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you happen to have another Dropbox account associated with another email address of yours perhaps?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, did you try the &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;self served look up tool&lt;/A&gt; to see if you can identify the email address that's associated with the charge?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know what you find and we'll take it from there.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 08 Jan 2024 10:06:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-billing/m-p/741766#M28086</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-01-08T10:06:10Z</dc:date>
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