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    <title>topic Re: Cancel Subscription for Non Existent Email in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription-for-Non-Existent-Email/m-p/741878#M28104</link>
    <description>&lt;P&gt;I need this help as well.&amp;nbsp; I've been being charged for some time for emails which I can't even access anymore.&amp;nbsp; There's no way for me to access the account and I have no means to cancel yet continue to be charged.&amp;nbsp; I filed a case a few days ago which was never responded to.&lt;/P&gt;</description>
    <pubDate>Mon, 08 Jan 2024 17:21:02 GMT</pubDate>
    <dc:creator>bobmontgomery3</dc:creator>
    <dc:date>2024-01-08T17:21:02Z</dc:date>
    <item>
      <title>Cancel Subscription for Non Existent Email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription-for-Non-Existent-Email/m-p/669290#M20089</link>
      <description>&lt;P&gt;Hello,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I had created a dropbox account with a business email address and had upgraded it to a paid plan. This email address is no longer existing as it has been a while since I had canceled my subscription for the business mailbox.&amp;nbsp;&lt;/P&gt;&lt;P&gt;The problem is now when I try to log into the dropbox account (I know the credentials) to cancel the subscription plan, it asks for a verification code that it sends to this no longer existing email address... so there is no way for me to verify to log in and cancel the dropbox plan.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I need help!&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thank you in advance,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sun, 19 Mar 2023 14:41:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription-for-Non-Existent-Email/m-p/669290#M20089</guid>
      <dc:creator>stefanf8</dc:creator>
      <dc:date>2023-03-19T14:41:30Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel Subscription for Non Existent Email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription-for-Non-Existent-Email/m-p/669409#M20107</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1644973"&gt;@stefanf8&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this link&lt;/A&gt;, choose 'Other' and then put in an email address that you can access (not the email of the business mailbox), followed by your payment details.&lt;/P&gt;
&lt;P&gt;&lt;BR /&gt;The team will then assist you further on this matter.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me updated with any progress!&lt;/P&gt;</description>
      <pubDate>Mon, 20 Mar 2023 07:35:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription-for-Non-Existent-Email/m-p/669409#M20107</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2023-03-20T07:35:15Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel Subscription for Non Existent Email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription-for-Non-Existent-Email/m-p/741878#M28104</link>
      <description>&lt;P&gt;I need this help as well.&amp;nbsp; I've been being charged for some time for emails which I can't even access anymore.&amp;nbsp; There's no way for me to access the account and I have no means to cancel yet continue to be charged.&amp;nbsp; I filed a case a few days ago which was never responded to.&lt;/P&gt;</description>
      <pubDate>Mon, 08 Jan 2024 17:21:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription-for-Non-Existent-Email/m-p/741878#M28104</guid>
      <dc:creator>bobmontgomery3</dc:creator>
      <dc:date>2024-01-08T17:21:02Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel Subscription for Non Existent Email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription-for-Non-Existent-Email/m-p/741899#M28109</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1792285"&gt;@bobmontgomery3&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;I filed a case a few days ago which was never responded to.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;What is your ticket number?&lt;/P&gt;</description>
      <pubDate>Mon, 08 Jan 2024 18:17:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-Subscription-for-Non-Existent-Email/m-p/741899#M28109</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2024-01-08T18:17:28Z</dc:date>
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