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    <title>topic Re: I foolishly took a free 14 day trial for dropbox pro. in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-foolishly-took-a-free-14-day-trial-for-dropbox-pro/m-p/325607#M2811</link>
    <description>&lt;DIV&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7h1z70z1pz88zbz80z2z77zz68zz77zalz89zz78zz69zer9z75zz71ztz82zf"&gt;Hi Alasiah, most likely you were just outside the 14 day trial, which is why you were charged.&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7h1z70z1pz88zbz80z2z77zz68zz77zalz89zz78zz69zer9z75zz71ztz82zf"&gt;I can see that you have already submitted a support ticket. I’ve prioritized it to expedite matters on your behalf.&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;FONT color="#808080"&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7h1z70z1pz88zbz80z2z77zz68zz77zalz89zz78zz69zer9z75zz71ztz82zf"&gt;&lt;I&gt;[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior or have a question, feel free&amp;nbsp;&lt;A href="https://www.dropboxforum.com/t5/Help-from-the-Community/ct-p/101001000" target="_blank" rel="noopener noreferrer"&gt;to Ask for help from the Community here&lt;/A&gt;.]&lt;/I&gt;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/DIV&gt;</description>
    <pubDate>Mon, 09 Dec 2019 22:06:28 GMT</pubDate>
    <dc:creator>Jay</dc:creator>
    <dc:date>2019-12-09T22:06:28Z</dc:date>
    <item>
      <title>I foolishly took a free 14 day trial for dropbox pro.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-foolishly-took-a-free-14-day-trial-for-dropbox-pro/m-p/302481#M2806</link>
      <description>&lt;P&gt;Having taken the free trial im still only getting access to my original dropbox basic account. I received an email stating my 14 days trial has started. As i cant get to use it i obviosly want to cancel it before i get charged at the end of thr free trial. But the method(s) given to cancel the trial do not work for me. So how can i cancel the free trial and make sure i wont be charged for something i wasnt even able to try out ?&lt;/P&gt;</description>
      <pubDate>Tue, 26 Jul 2022 07:20:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-foolishly-took-a-free-14-day-trial-for-dropbox-pro/m-p/302481#M2806</guid>
      <dc:creator>Bruce5</dc:creator>
      <dc:date>2022-07-26T07:20:25Z</dc:date>
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    <item>
      <title>Re: I foolishly took a free 14 day trial for dropbox pro.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-foolishly-took-a-free-14-day-trial-for-dropbox-pro/m-p/302483#M2807</link>
      <description>&lt;DIV&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7h1z70z1pz88zbz80z2z77zz68zz77zalz89zz78zz69zer9z75zz71ztz82zf"&gt;Hi Bruce, &lt;/SPAN&gt;&lt;SPAN class="attrlink url author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7h1z70z1pz88zbz80z2z77zz68zz77zalz89zz78zz69zer9z75zz71ztz82zf"&gt;&lt;A class="attrlink" href="https://www.dropbox.com/downgrade" target="_blank" rel="noreferrer nofollow noopener" data-target-href="https://www.dropbox.com/downgrade"&gt;you can downgrade your plan here&lt;/A&gt;&lt;/SPAN&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7h1z70z1pz88zbz80z2z77zz68zz77zalz89zz78zz69zer9z75zz71ztz82zf"&gt;.&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7h1z70z1pz88zbz80z2z77zz68zz77zalz89zz78zz69zer9z75zz71ztz82zf"&gt;Please note that you’ll need to follow the instructions to fully downgrade from the trial.&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7h1z70z1pz88zbz80z2z77zz68zz77zalz89zz78zz69zer9z75zz71ztz82zf"&gt;If this doesn’t work, ch&lt;/SPAN&gt;&lt;SPAN class="attrlink url author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7h1z70z1pz88zbz80z2z77zz68zz77zalz89zz78zz69zer9z75zz71ztz82zf"&gt;&lt;A class="attrlink" href="https://www.dropbox.com/account/plan" target="_blank" rel="noreferrer nofollow noopener" data-target-href="https://www.dropbox.com/account/plan"&gt;eck the current plan you’re on&lt;/A&gt;&lt;/SPAN&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7h1z70z1pz88zbz80z2z77zz68zz77zalz89zz78zz69zer9z75zz71ztz82zf"&gt;, and if it doesn’t state you’re on Dropbox Professional, then most likely you have another account that you setup the trial on, which could be why the downgrade steps didn’t work before.&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7h1z70z1pz88zbz80z2z77zz68zz77zalz89zz78zz69zer9z75zz71ztz82zf"&gt;In each of these places, we want to find the email address used to connect to Dropbox. Please also look carefully for typos in your email address in any of these places.&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7h1z70z1pz88zbz80z2z77zz68zz77zalz89zz78zz69zer9z75zz71ztz82zf"&gt;1. On your computer, click on the small Dropbox icon in your menu bar or system tray. Click on the gear in the panel. Click on Preferences, then click on Account.&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7h1z70z1pz88zbz80z2z77zz68zz77zalz89zz78zz69zer9z75zz71ztz82zf"&gt;2. On iOS, open your Dropbox app and tap on&lt;/SPAN&gt; &lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7h1z70z1pz88zbz80z2z77zz68zz77zalz89zz78zz69zer9z75zz71ztz82zf h-quot"&gt;"Account".&lt;/SPAN&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7h1z70z1pz88zbz80z2z77zz68zz77zalz89zz78zz69zer9z75zz71ztz82zf"&gt; On Android, open your Dropbox app, tap on the Menu button, and then tap on&lt;/SPAN&gt; &lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7h1z70z1pz88zbz80z2z77zz68zz77zalz89zz78zz69zer9z75zz71ztz82zf h-quot"&gt;"Settings".&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7h1z70z1pz88zbz80z2z77zz68zz77zalz89zz78zz69zer9z75zz71ztz82zf"&gt;3. On the Dropbox website, click on your avatar or the face in the top right corner.&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7h1z70z1pz88zbz80z2z77zz68zz77zalz89zz78zz69zer9z75zz71ztz82zf"&gt;Let me know how it goes!&lt;/SPAN&gt;&lt;/DIV&gt;</description>
      <pubDate>Thu, 11 Oct 2018 10:17:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-foolishly-took-a-free-14-day-trial-for-dropbox-pro/m-p/302483#M2807</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2018-10-11T10:17:23Z</dc:date>
    </item>
    <item>
      <title>Re: I foolishly took a free 14 day trial for dropbox pro.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-foolishly-took-a-free-14-day-trial-for-dropbox-pro/m-p/302527#M2808</link>
      <description>&lt;P&gt;Hi Jay thanks for that. I got to the "downgrade screen" and have successfully downgraded -----I think. I haven't as yet received an email to confirm return to dropbox basic NOR that my credit card will not be charged at the end of the trial period now that I have cancelled the trial. I'll keep checking to see what happens.&lt;/P&gt;&lt;P&gt;I think the problem was caused by (as you say) applying for the free trial using a different email account. I didn't realise that this was the case. (different emails for different devices). I just thought that the free trial would simply attach to the dropbox basic app that I was using. The whole system is so complicated for someone as dumb as me.&lt;/P&gt;&lt;P&gt;So thanks again for your advice/link but watch this space if I haven't been successful.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 11 Oct 2018 15:47:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-foolishly-took-a-free-14-day-trial-for-dropbox-pro/m-p/302527#M2808</guid>
      <dc:creator>Bruce5</dc:creator>
      <dc:date>2018-10-11T15:47:54Z</dc:date>
    </item>
    <item>
      <title>Re: I foolishly took a free 14 day trial for dropbox pro.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-foolishly-took-a-free-14-day-trial-for-dropbox-pro/m-p/302629#M2809</link>
      <description>&lt;DIV&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7h1z70z1pz88zbz80z2z77zz68zz77zalz89zz78zz69zer9z75zz71ztz82zf"&gt;If you’re concerned about the downgraded account, please write to us after logging into that Dropbox account and &lt;/SPAN&gt;&lt;SPAN class="attrlink url author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7h1z70z1pz88zbz80z2z77zz68zz77zalz89zz78zz69zer9z75zz71ztz82zf"&gt;&lt;A class="attrlink" href="https://www.dropbox.com/support/email/other/submit" target="_blank" rel="noreferrer nofollow noopener" data-target-href="https://www.dropbox.com/support/email/other/submit"&gt;message the support team directly here&lt;/A&gt;&lt;/SPAN&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7h1z70z1pz88zbz80z2z77zz68zz77zalz89zz78zz69zer9z75zz71ztz82zf"&gt;.&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;</description>
      <pubDate>Fri, 12 Oct 2018 05:50:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-foolishly-took-a-free-14-day-trial-for-dropbox-pro/m-p/302629#M2809</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2018-10-12T05:50:23Z</dc:date>
    </item>
    <item>
      <title>Re: I foolishly took a free 14 day trial for dropbox pro.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-foolishly-took-a-free-14-day-trial-for-dropbox-pro/m-p/325604#M2810</link>
      <description>Hi I canceled my subscription plan on the 14th day of my free trial but it still took out $200 from account. Why is that</description>
      <pubDate>Mon, 28 Jan 2019 12:41:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-foolishly-took-a-free-14-day-trial-for-dropbox-pro/m-p/325604#M2810</guid>
      <dc:creator>Alasiah03</dc:creator>
      <dc:date>2019-01-28T12:41:52Z</dc:date>
    </item>
    <item>
      <title>Re: I foolishly took a free 14 day trial for dropbox pro.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-foolishly-took-a-free-14-day-trial-for-dropbox-pro/m-p/325607#M2811</link>
      <description>&lt;DIV&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7h1z70z1pz88zbz80z2z77zz68zz77zalz89zz78zz69zer9z75zz71ztz82zf"&gt;Hi Alasiah, most likely you were just outside the 14 day trial, which is why you were charged.&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7h1z70z1pz88zbz80z2z77zz68zz77zalz89zz78zz69zer9z75zz71ztz82zf"&gt;I can see that you have already submitted a support ticket. I’ve prioritized it to expedite matters on your behalf.&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;FONT color="#808080"&gt;&lt;SPAN class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3z66zsz65z7h1z70z1pz88zbz80z2z77zz68zz77zalz89zz78zz69zer9z75zz71ztz82zf"&gt;&lt;I&gt;[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior or have a question, feel free&amp;nbsp;&lt;A href="https://www.dropboxforum.com/t5/Help-from-the-Community/ct-p/101001000" target="_blank" rel="noopener noreferrer"&gt;to Ask for help from the Community here&lt;/A&gt;.]&lt;/I&gt;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/DIV&gt;</description>
      <pubDate>Mon, 09 Dec 2019 22:06:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-foolishly-took-a-free-14-day-trial-for-dropbox-pro/m-p/325607#M2811</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2019-12-09T22:06:28Z</dc:date>
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