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    <title>topic Re: Unauthorised upgrade and £216 taken from my account! Help! in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-upgrade-and-216-taken-from-my-account-Help/m-p/741995#M28130</link>
    <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1792392"&gt;@Wursty&lt;/a&gt;, sorry for jumping in. Can you please clarify where you’ve provided this info? Because I don’t see it on the forum.&lt;/P&gt;</description>
    <pubDate>Tue, 09 Jan 2024 01:13:17 GMT</pubDate>
    <dc:creator>Nancy</dc:creator>
    <dc:date>2024-01-09T01:13:17Z</dc:date>
    <item>
      <title>Unauthorised upgrade and £216 taken from my account! Help!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-upgrade-and-216-taken-from-my-account-Help/m-p/741974#M28121</link>
      <description>I have just had £216 taken from my account for an upgrade I neither requested nor authorised! I don't ever use Dropbox!</description>
      <pubDate>Mon, 08 Jan 2024 23:33:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-upgrade-and-216-taken-from-my-account-Help/m-p/741974#M28121</guid>
      <dc:creator>Wursty</dc:creator>
      <dc:date>2024-01-08T23:33:01Z</dc:date>
    </item>
    <item>
      <title>Re: Unauthorised upgrade and £216 taken from my account! Help!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-upgrade-and-216-taken-from-my-account-Help/m-p/741978#M28124</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1792392"&gt;@Wursty&lt;/a&gt;, sorry to hear about this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you please clarify if you've tried our &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;self served look up tool&lt;/A&gt; to identify the email address that's associated with this charge?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know what you find and we'll take it from there.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 08 Jan 2024 23:50:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-upgrade-and-216-taken-from-my-account-Help/m-p/741978#M28124</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-01-08T23:50:19Z</dc:date>
    </item>
    <item>
      <title>Re: Unauthorised upgrade and £216 taken from my account! Help!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-upgrade-and-216-taken-from-my-account-Help/m-p/741981#M28127</link>
      <description>I have replied with the information you requested.</description>
      <pubDate>Tue, 09 Jan 2024 00:03:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-upgrade-and-216-taken-from-my-account-Help/m-p/741981#M28127</guid>
      <dc:creator>Wursty</dc:creator>
      <dc:date>2024-01-09T00:03:03Z</dc:date>
    </item>
    <item>
      <title>Re: Unauthorised upgrade and £216 taken from my account! Help!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-upgrade-and-216-taken-from-my-account-Help/m-p/741995#M28130</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1792392"&gt;@Wursty&lt;/a&gt;, sorry for jumping in. Can you please clarify where you’ve provided this info? Because I don’t see it on the forum.&lt;/P&gt;</description>
      <pubDate>Tue, 09 Jan 2024 01:13:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-upgrade-and-216-taken-from-my-account-Help/m-p/741995#M28130</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-01-09T01:13:17Z</dc:date>
    </item>
    <item>
      <title>Re: Unauthorised upgrade and £216 taken from my account! Help!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-upgrade-and-216-taken-from-my-account-Help/m-p/742005#M28131</link>
      <description>I added the information on the link 'self served look up tool'</description>
      <pubDate>Tue, 09 Jan 2024 01:40:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-upgrade-and-216-taken-from-my-account-Help/m-p/742005#M28131</guid>
      <dc:creator>Wursty</dc:creator>
      <dc:date>2024-01-09T01:40:46Z</dc:date>
    </item>
    <item>
      <title>Re: Unauthorised upgrade and £216 taken from my account! Help!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-upgrade-and-216-taken-from-my-account-Help/m-p/742037#M28133</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1792392"&gt;@Wursty&lt;/a&gt;&lt;/SPAN&gt;, as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this link&lt;/A&gt;, choose 'Other' and then put in an email address that you can access, followed by your billing info.&lt;/P&gt;</description>
      <pubDate>Tue, 09 Jan 2024 07:48:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unauthorised-upgrade-and-216-taken-from-my-account-Help/m-p/742037#M28133</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-01-09T07:48:12Z</dc:date>
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