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    <title>topic Re: Quitting the free trial &amp;amp; password issue in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Quitting-the-free-trial-amp-password-issue/m-p/745530#M28403</link>
    <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1795749"&gt;@Veeaybee&lt;/a&gt;, I'd be more than happy to help!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you upgrade to a trial via the Dropbox site or the mobile app?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;It's odd that it asks you to set up a new password, and to not input your existing one. Have you tried resetting your password, before cancelling your trial, by any chance?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, when you say quit form, could you maybe send me a few screenshots of this?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted, and we'll take it from there!&lt;/P&gt;</description>
    <pubDate>Fri, 19 Jan 2024 14:27:45 GMT</pubDate>
    <dc:creator>Megan</dc:creator>
    <dc:date>2024-01-19T14:27:45Z</dc:date>
    <item>
      <title>Quitting the free trial &amp; password issue</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Quitting-the-free-trial-amp-password-issue/m-p/745502#M28400</link>
      <description>&lt;P&gt;I am trying to quit Dropbox 30 day free trial.&lt;/P&gt;
&lt;P&gt;I have found the correct place to do this in Settings and am trying to follow the instructions&lt;/P&gt;
&lt;P&gt;When I get to clicking that I want to quit, it says I must 'set a password' and then receive a message on my email address.&lt;/P&gt;
&lt;P&gt;I've tried the password I set up to join Dropbox but that doesn't work. Then I've tried setting a new one in the space on the Quit form but nothing happens.&lt;/P&gt;
&lt;P&gt;What do they want me to put in - my original password or a new one?&lt;/P&gt;
&lt;P&gt;Why hasn't the email come through?&lt;/P&gt;</description>
      <pubDate>Fri, 19 Jan 2024 14:14:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Quitting-the-free-trial-amp-password-issue/m-p/745502#M28400</guid>
      <dc:creator>Veeaybee</dc:creator>
      <dc:date>2024-01-19T14:14:29Z</dc:date>
    </item>
    <item>
      <title>Re: Quitting the free trial &amp; password issue</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Quitting-the-free-trial-amp-password-issue/m-p/745530#M28403</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1795749"&gt;@Veeaybee&lt;/a&gt;, I'd be more than happy to help!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you upgrade to a trial via the Dropbox site or the mobile app?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;It's odd that it asks you to set up a new password, and to not input your existing one. Have you tried resetting your password, before cancelling your trial, by any chance?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, when you say quit form, could you maybe send me a few screenshots of this?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted, and we'll take it from there!&lt;/P&gt;</description>
      <pubDate>Fri, 19 Jan 2024 14:27:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Quitting-the-free-trial-amp-password-issue/m-p/745530#M28403</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-01-19T14:27:45Z</dc:date>
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