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  <channel>
    <title>topic Re: Charged for subscription I didn't sign up for in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746561#M28535</link>
    <description>&lt;P&gt;me too!!!!!!!&lt;/P&gt;</description>
    <pubDate>Mon, 22 Jan 2024 19:51:27 GMT</pubDate>
    <dc:creator>dawn wolfe</dc:creator>
    <dc:date>2024-01-22T19:51:27Z</dc:date>
    <item>
      <title>Need help with getting a refund</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746552#M28502</link>
      <description>&lt;P&gt;I have been charged $864 for subscription I canceled a year ago AND I was just charged again for this amount. None of the solutions in the customer support section of the admin are working. I need to talk to someone to resolve this. I paid with paypal. At this point, this is fraud as all the "solutions" on your customer support page take me in circles. Your chat was unhelpful too. The customer support phone # in the paypal record says to contact customer support for an auto call-back. That is what I want.&amp;nbsp; I have NEVER had such a frustrating experience to cancel this.&amp;nbsp; &amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 22 Jan 2024 19:33:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746552#M28502</guid>
      <dc:creator>dawn wolfe</dc:creator>
      <dc:date>2024-01-22T19:33:44Z</dc:date>
    </item>
    <item>
      <title>Re: Need help with getting a refund</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746553#M28503</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1796627"&gt;@dawn wolfe&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this link&lt;/A&gt;, choose 'Other' and then put in an email address that you can access, followed by your billing info.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me updated with any progress.&lt;/P&gt;</description>
      <pubDate>Mon, 22 Jan 2024 19:33:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746553#M28503</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-01-22T19:33:47Z</dc:date>
    </item>
    <item>
      <title>Re: Need help with getting a refund</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746557#M28504</link>
      <description>&lt;P&gt;I havent used this account in years but keep getting charged ($854!) I dont even know what kind of account this was as I dont use it and canceled it I dont see help or customer support--I really need to&amp;nbsp; talk to someone. I am going to complain to my credit card company as it seems like your company is making it impossible to cancel. Terrible experience.&lt;/P&gt;</description>
      <pubDate>Mon, 22 Jan 2024 19:39:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746557#M28504</guid>
      <dc:creator>dawn wolfe</dc:creator>
      <dc:date>2024-01-22T19:39:44Z</dc:date>
    </item>
    <item>
      <title>Re: Need help with getting a refund</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746558#M28505</link>
      <description>&lt;P&gt;I just got an auto email from customer support saying they dont monitor emails and go to the community!!!!! this is rediculous&lt;/P&gt;</description>
      <pubDate>Mon, 22 Jan 2024 19:41:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746558#M28505</guid>
      <dc:creator>dawn wolfe</dc:creator>
      <dc:date>2024-01-22T19:41:52Z</dc:date>
    </item>
    <item>
      <title>Re: Need help with getting a refund</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746559#M28506</link>
      <description>&lt;P&gt;I opened incognito window per your instructions and there is no "other" option--I need to talk to someone NOW&lt;/P&gt;</description>
      <pubDate>Mon, 22 Jan 2024 19:44:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746559#M28506</guid>
      <dc:creator>dawn wolfe</dc:creator>
      <dc:date>2024-01-22T19:44:34Z</dc:date>
    </item>
    <item>
      <title>Re: Charged for subscription I didn't sign up for</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746560#M28532</link>
      <description>&lt;P&gt;me too!!!! I have now been charged $864 for 2 years for dropbox which i canceled. There is evidently NO customer support. I need to file a credit card/paypal fraud claim I guess. This STINKS!!!!&lt;/P&gt;</description>
      <pubDate>Mon, 22 Jan 2024 19:50:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746560#M28532</guid>
      <dc:creator>dawn wolfe</dc:creator>
      <dc:date>2024-01-22T19:50:57Z</dc:date>
    </item>
    <item>
      <title>Re: Charged for subscription I didn't sign up for</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746561#M28535</link>
      <description>&lt;P&gt;me too!!!!!!!&lt;/P&gt;</description>
      <pubDate>Mon, 22 Jan 2024 19:51:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746561#M28535</guid>
      <dc:creator>dawn wolfe</dc:creator>
      <dc:date>2024-01-22T19:51:27Z</dc:date>
    </item>
    <item>
      <title>Re: Charged for subscription I didn't sign up for</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746563#M28531</link>
      <description>&lt;P&gt;I need to talk to an actual person--it is unaceptable to make canceling so difficult that "customers" give up and you just keep charging them. You just charged me $864 for 2 years--a total of $1720 erroniously. this is absolutely fraudulent.&lt;/P&gt;</description>
      <pubDate>Mon, 22 Jan 2024 19:54:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746563#M28531</guid>
      <dc:creator>dawn wolfe</dc:creator>
      <dc:date>2024-01-22T19:54:33Z</dc:date>
    </item>
    <item>
      <title>Re: Need help with getting a refund</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746565#M28511</link>
      <description>&lt;P&gt;Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I've located your ticket on the system and have responded to your message. Please could you reply to the email as soon as possible.&lt;/P&gt;</description>
      <pubDate>Mon, 22 Jan 2024 20:01:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746565#M28511</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-01-22T20:01:28Z</dc:date>
    </item>
    <item>
      <title>Re: Need help with getting a refund</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746567#M28513</link>
      <description>&lt;P&gt;this doesnt work--I need a real person to help.&lt;/P&gt;</description>
      <pubDate>Mon, 22 Jan 2024 20:06:25 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746567#M28513</guid>
      <dc:creator>dawn wolfe</dc:creator>
      <dc:date>2024-01-22T20:06:25Z</dc:date>
    </item>
    <item>
      <title>Re: Need help with getting a refund</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746568#M28514</link>
      <description>&lt;P&gt;I need assistance now!!!!!&lt;/P&gt;</description>
      <pubDate>Mon, 22 Jan 2024 20:06:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746568#M28514</guid>
      <dc:creator>dawn wolfe</dc:creator>
      <dc:date>2024-01-22T20:06:49Z</dc:date>
    </item>
    <item>
      <title>Re: Need help with getting a refund</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746569#M28515</link>
      <description>&lt;P&gt;I was the team admin!!!!!!&lt;/P&gt;</description>
      <pubDate>Mon, 22 Jan 2024 20:07:11 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746569#M28515</guid>
      <dc:creator>dawn wolfe</dc:creator>
      <dc:date>2024-01-22T20:07:11Z</dc:date>
    </item>
    <item>
      <title>Re: Fraud- Can't cancel plan!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746571#M28527</link>
      <description>&lt;P&gt;I also am dealing with the same fraud!!!!&lt;/P&gt;</description>
      <pubDate>Mon, 22 Jan 2024 20:08:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746571#M28527</guid>
      <dc:creator>dawn wolfe</dc:creator>
      <dc:date>2024-01-22T20:08:51Z</dc:date>
    </item>
    <item>
      <title>Re: Charged for subscription I didn't sign up for</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746573#M28533</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1796627"&gt;@dawn wolfe&lt;/a&gt; - did you try Jay's suggestion to contact our support team directly for further assistance?&lt;/P&gt;</description>
      <pubDate>Mon, 22 Jan 2024 20:10:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746573#M28533</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-01-22T20:10:59Z</dc:date>
    </item>
    <item>
      <title>Re: Fraud- Can't cancel plan!</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746574#M28528</link>
      <description>&lt;P&gt;me too! I cannot get a hold of anyone--just get emails that say go to the customer support page. I am being fraudulently charged $864 a year!!!!&lt;/P&gt;</description>
      <pubDate>Mon, 22 Jan 2024 20:11:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746574#M28528</guid>
      <dc:creator>dawn wolfe</dc:creator>
      <dc:date>2024-01-22T20:11:15Z</dc:date>
    </item>
    <item>
      <title>Re: Charged for subscription I didn't sign up for</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746575#M28529</link>
      <description>&lt;P&gt;there is no way to contact them!!!!!! please please help--is there an email to someone that can in customer support? is there any way to get a response from ANYONE?&lt;/P&gt;</description>
      <pubDate>Mon, 22 Jan 2024 20:13:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746575#M28529</guid>
      <dc:creator>dawn wolfe</dc:creator>
      <dc:date>2024-01-22T20:13:27Z</dc:date>
    </item>
    <item>
      <title>Re: Charged for subscription I didn't sign up for</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746576#M28530</link>
      <description>&lt;P&gt;I am going to try dropbox legal department as this is fraud.&lt;/P&gt;</description>
      <pubDate>Mon, 22 Jan 2024 20:13:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746576#M28530</guid>
      <dc:creator>dawn wolfe</dc:creator>
      <dc:date>2024-01-22T20:13:59Z</dc:date>
    </item>
    <item>
      <title>Re: Charged for subscription I didn't sign up for</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746577#M28536</link>
      <description>&lt;P&gt;my exact experience. total fraud.&lt;/P&gt;</description>
      <pubDate>Mon, 22 Jan 2024 20:14:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746577#M28536</guid>
      <dc:creator>dawn wolfe</dc:creator>
      <dc:date>2024-01-22T20:14:33Z</dc:date>
    </item>
    <item>
      <title>Re: Charged for subscription I didn't sign up for</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746579#M28534</link>
      <description>&lt;P&gt;if there was actually a way to contact customer service this might have been helpful---but there is no way to actually contact them!&lt;/P&gt;</description>
      <pubDate>Mon, 22 Jan 2024 20:16:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746579#M28534</guid>
      <dc:creator>dawn wolfe</dc:creator>
      <dc:date>2024-01-22T20:16:03Z</dc:date>
    </item>
    <item>
      <title>Re: Charged for subscription I didn't sign up for</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746595#M28537</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1796627"&gt;@dawn wolfe&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;if there was actually a way to contact customer service this might have been helpful---but there is no way to actually contact them!&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;There is, as &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/330248"&gt;@Jay&lt;/a&gt; describe above, and it works just fine.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. &lt;STRONG&gt;It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/STRONG&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once on the page in an Incognito window, in the &lt;STRONG&gt;Choose an account&lt;/STRONG&gt; field select &lt;STRONG&gt;Other&lt;/STRONG&gt; and fill in an email address you have access to. Continue filling out the form with the rest of your information and you'll be able to submit a ticket.&lt;/P&gt;</description>
      <pubDate>Mon, 22 Jan 2024 21:34:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-with-getting-a-refund/m-p/746595#M28537</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2024-01-22T21:34:35Z</dc:date>
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