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    <title>topic Re: Dropbox premium account with inactive email address in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-premium-account-with-inactive-email-address/m-p/746615#M28539</link>
    <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1796695"&gt;@Mooregy&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this link&lt;/A&gt;, choose 'Other' and then put in an email address that you can access, followed by your billing info.&lt;BR /&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me updated with any progress!&lt;/P&gt;</description>
    <pubDate>Mon, 22 Jan 2024 23:25:42 GMT</pubDate>
    <dc:creator>Jay</dc:creator>
    <dc:date>2024-01-22T23:25:42Z</dc:date>
    <item>
      <title>Dropbox premium account with inactive email address</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-premium-account-with-inactive-email-address/m-p/746610#M28538</link>
      <description>Hi there,&lt;BR /&gt;&lt;BR /&gt;I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, and I no longer have access to it. I have forgotten the password to the account and can't reset it because I don't have access to the email. I need to cancel the premium Dropbox subscription on the account and delete the account. I just got charged for yearly subscription today 22Jan2024, but have not used the account in a year or so. I didnt realise the bill was coming as the email address is inactive now. I have the charge on my credit card bill as proof. How can I ancel my account and get a refund? Thanks!</description>
      <pubDate>Mon, 22 Jan 2024 23:14:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-premium-account-with-inactive-email-address/m-p/746610#M28538</guid>
      <dc:creator>Mooregy</dc:creator>
      <dc:date>2024-01-22T23:14:15Z</dc:date>
    </item>
    <item>
      <title>Re: Dropbox premium account with inactive email address</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-premium-account-with-inactive-email-address/m-p/746615#M28539</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1796695"&gt;@Mooregy&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this link&lt;/A&gt;, choose 'Other' and then put in an email address that you can access, followed by your billing info.&lt;BR /&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me updated with any progress!&lt;/P&gt;</description>
      <pubDate>Mon, 22 Jan 2024 23:25:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-premium-account-with-inactive-email-address/m-p/746615#M28539</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-01-22T23:25:42Z</dc:date>
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