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    <title>topic Re: Error when trying to upgrade my account in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Error-when-trying-to-upgrade-my-account/m-p/746714#M28546</link>
    <description>&lt;P&gt;HI Nancy,&amp;nbsp;&lt;/P&gt;&lt;P&gt;I just Tried in an incognito window and i get he same error.&amp;nbsp;&lt;/P&gt;&lt;P&gt;Im also trying to pay directly with dropbox not through itunes. (Sorry for the confusion)&amp;nbsp;&lt;/P&gt;&lt;P&gt;The account is linked to my Gmail.&amp;nbsp;&lt;/P&gt;&lt;P&gt;This whole issue is super frustrating.&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Tue, 23 Jan 2024 08:00:11 GMT</pubDate>
    <dc:creator>Richard Burman</dc:creator>
    <dc:date>2024-01-23T08:00:11Z</dc:date>
    <item>
      <title>Error when trying to upgrade my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Error-when-trying-to-upgrade-my-account/m-p/742393#M28173</link>
      <description>&lt;P&gt;My dropbox is full and everytime i try and upgrade it gives me an error. Any suggestions.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 10 Jan 2024 13:28:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Error-when-trying-to-upgrade-my-account/m-p/742393#M28173</guid>
      <dc:creator>Richard Burman</dc:creator>
      <dc:date>2024-01-10T13:28:17Z</dc:date>
    </item>
    <item>
      <title>Re: Error when trying to upgrade my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Error-when-trying-to-upgrade-my-account/m-p/742401#M28174</link>
      <description>&lt;P&gt;Hey&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1792878"&gt;@Richard Burman &lt;/a&gt;, sorry to hear about this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you send us a screenshot of the error you're getting, when you try to upgrade your account?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are you upgrading from the Dropbox website or from the mobile app, billed through iTunes/Google Play?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks in advance!&lt;/P&gt;</description>
      <pubDate>Wed, 10 Jan 2024 13:31:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Error-when-trying-to-upgrade-my-account/m-p/742401#M28174</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-01-10T13:31:31Z</dc:date>
    </item>
    <item>
      <title>Re: Error when trying to upgrade my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Error-when-trying-to-upgrade-my-account/m-p/743798#M28271</link>
      <description>&lt;P&gt;Howzit Hannah,&amp;nbsp;&lt;/P&gt;&lt;P&gt;Im trying to upgrade from the Dropbox website, and billing is through iTunes.&amp;nbsp;&lt;/P&gt;&lt;P&gt;It first showed that my Dropbox was full in December last year and i upgraded it successfully&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Drop Box Error 1.png" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/43473i2F596CFBA6BB9E0E/image-size/large?v=v2&amp;amp;px=999" role="button" title="Drop Box Error 1.png" alt="Drop Box Error 1.png" /&gt;&lt;/span&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Drop Box error 2.png" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/43472i550D9942A91EBE55/image-size/large?v=v2&amp;amp;px=999" role="button" title="Drop Box error 2.png" alt="Drop Box error 2.png" /&gt;&lt;/span&gt; i thought but i dont think it went through. It then kept giving me error messages when i tried to upgrade and kept saying contact customer support as seen i the second screen shot.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 16 Jan 2024 11:39:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Error-when-trying-to-upgrade-my-account/m-p/743798#M28271</guid>
      <dc:creator>Richard Burman</dc:creator>
      <dc:date>2024-01-16T11:39:15Z</dc:date>
    </item>
    <item>
      <title>Re: Error when trying to upgrade my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Error-when-trying-to-upgrade-my-account/m-p/743834#M28275</link>
      <description>&lt;P&gt;Hey Richard, thanks for the additional info and the screenshots.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Does trying from a different browser or a private browsing window help at all?&lt;/P&gt;</description>
      <pubDate>Tue, 16 Jan 2024 14:09:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Error-when-trying-to-upgrade-my-account/m-p/743834#M28275</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-01-16T14:09:03Z</dc:date>
    </item>
    <item>
      <title>Re: Error when trying to upgrade my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Error-when-trying-to-upgrade-my-account/m-p/746392#M28480</link>
      <description>&lt;P&gt;HI Hannah,&amp;nbsp;&lt;/P&gt;&lt;P&gt;I just tried on edge and it give me the same error message.&amp;nbsp;&lt;/P&gt;&lt;P&gt;Rich&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 22 Jan 2024 11:38:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Error-when-trying-to-upgrade-my-account/m-p/746392#M28480</guid>
      <dc:creator>Richard Burman</dc:creator>
      <dc:date>2024-01-22T11:38:32Z</dc:date>
    </item>
    <item>
      <title>Re: Error when trying to upgrade my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Error-when-trying-to-upgrade-my-account/m-p/746422#M28487</link>
      <description>&lt;P&gt;Hey Rich, sorry to jump in.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You mentioned above that you’re upgrading using the Dropbox website, but billing is through iTunes. Can you please clarify that?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, have you tried an incognito window perhaps? If not, please give it a go and let me know if it makes any difference.&lt;/P&gt;</description>
      <pubDate>Mon, 22 Jan 2024 13:28:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Error-when-trying-to-upgrade-my-account/m-p/746422#M28487</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-01-22T13:28:02Z</dc:date>
    </item>
    <item>
      <title>Re: Error when trying to upgrade my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Error-when-trying-to-upgrade-my-account/m-p/746714#M28546</link>
      <description>&lt;P&gt;HI Nancy,&amp;nbsp;&lt;/P&gt;&lt;P&gt;I just Tried in an incognito window and i get he same error.&amp;nbsp;&lt;/P&gt;&lt;P&gt;Im also trying to pay directly with dropbox not through itunes. (Sorry for the confusion)&amp;nbsp;&lt;/P&gt;&lt;P&gt;The account is linked to my Gmail.&amp;nbsp;&lt;/P&gt;&lt;P&gt;This whole issue is super frustrating.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 23 Jan 2024 08:00:11 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Error-when-trying-to-upgrade-my-account/m-p/746714#M28546</guid>
      <dc:creator>Richard Burman</dc:creator>
      <dc:date>2024-01-23T08:00:11Z</dc:date>
    </item>
    <item>
      <title>Re: Error when trying to upgrade my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Error-when-trying-to-upgrade-my-account/m-p/746738#M28548</link>
      <description>&lt;P&gt;Thanks, Richard.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Mind if we reach out to you via email, so we can investigate this further internally?&lt;/P&gt;</description>
      <pubDate>Tue, 23 Jan 2024 11:54:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Error-when-trying-to-upgrade-my-account/m-p/746738#M28548</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-01-23T11:54:20Z</dc:date>
    </item>
    <item>
      <title>Re: Error when trying to upgrade my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Error-when-trying-to-upgrade-my-account/m-p/747044#M28561</link>
      <description>&lt;P&gt;Hello Hannah, yes please absolutely. Do you have my email or should i send it?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 25 Jan 2024 11:05:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Error-when-trying-to-upgrade-my-account/m-p/747044#M28561</guid>
      <dc:creator>Richard Burman</dc:creator>
      <dc:date>2024-01-25T11:05:32Z</dc:date>
    </item>
    <item>
      <title>Re: Error when trying to upgrade my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Error-when-trying-to-upgrade-my-account/m-p/747059#M28562</link>
      <description>&lt;P&gt;I got it, Richard! Just sent you an email, so we'll continue there. Thanks!&lt;/P&gt;</description>
      <pubDate>Thu, 25 Jan 2024 12:48:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Error-when-trying-to-upgrade-my-account/m-p/747059#M28562</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-01-25T12:48:23Z</dc:date>
    </item>
    <item>
      <title>Re: Error when trying to upgrade my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Error-when-trying-to-upgrade-my-account/m-p/755676#M29345</link>
      <description>&lt;P&gt;I can't pay for me plan!! No one in customer service has been able to help!!! i'VE WAISTED HOURS!&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="SCREEN 2 (1)edit.jpg" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/44574iD59BCA3AB9E177A9/image-size/large?v=v2&amp;amp;px=999" role="button" title="SCREEN 2 (1)edit.jpg" alt="SCREEN 2 (1)edit.jpg" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Fri, 08 Mar 2024 23:49:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Error-when-trying-to-upgrade-my-account/m-p/755676#M29345</guid>
      <dc:creator>duranf</dc:creator>
      <dc:date>2024-03-08T23:49:10Z</dc:date>
    </item>
    <item>
      <title>Re: CAN'T CHECK OUT</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Error-when-trying-to-upgrade-my-account/m-p/755687#M29346</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1811354"&gt;@duranf&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you tried upgrading your account, using a different browser or a private browsing window, to see if that helps?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If not, can you also try a different payment method/card?&lt;/P&gt;</description>
      <pubDate>Thu, 07 Mar 2024 19:56:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Error-when-trying-to-upgrade-my-account/m-p/755687#M29346</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-03-07T19:56:16Z</dc:date>
    </item>
    <item>
      <title>Re: CAN'T CHECK OUT</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Error-when-trying-to-upgrade-my-account/m-p/755699#M29347</link>
      <description>&lt;P&gt;-Tried Upgrading&lt;/P&gt;
&lt;P&gt;-Used all browsers&lt;/P&gt;
&lt;P&gt;-Also in desktop, laptop, work computer, phone, and app via my phone&lt;/P&gt;
&lt;P&gt;-I've tried updating my payment method and&amp;nbsp; same message keeps coming up.&lt;/P&gt;
&lt;P&gt;I have a huge wedding job that my client is waiting for and I cant give it to her.&lt;/P&gt;
&lt;P&gt;This is ridiculous! Dropbox is a huge company and not a single person can call me over the phone to resolve this issue!&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="SCREEN 2 (1)edit.jpg" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/44575i4DAF9551E12509F7/image-size/large?v=v2&amp;amp;px=999" role="button" title="SCREEN 2 (1)edit.jpg" alt="SCREEN 2 (1)edit.jpg" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Fri, 08 Mar 2024 23:49:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Error-when-trying-to-upgrade-my-account/m-p/755699#M29347</guid>
      <dc:creator>duranf</dc:creator>
      <dc:date>2024-03-08T23:49:43Z</dc:date>
    </item>
    <item>
      <title>Re: CAN'T CHECK OUT</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Error-when-trying-to-upgrade-my-account/m-p/755703#M29348</link>
      <description>&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_7909.png" style="width: 370px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/44510i3E7363DA336C255A/image-size/large?v=v2&amp;amp;px=999" role="button" title="IMG_7909.png" alt="IMG_7909.png" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 07 Mar 2024 20:30:11 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Error-when-trying-to-upgrade-my-account/m-p/755703#M29348</guid>
      <dc:creator>duranf</dc:creator>
      <dc:date>2024-03-07T20:30:11Z</dc:date>
    </item>
    <item>
      <title>Re: CAN'T CHECK OUT</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Error-when-trying-to-upgrade-my-account/m-p/755731#M29351</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1811354"&gt;@duranf&lt;/a&gt;&lt;/SPAN&gt; - thanks for the screenshot and sorry to jump in here.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Would it be OK if we sent you an email to have a further look internally at this point?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 07 Mar 2024 22:30:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Error-when-trying-to-upgrade-my-account/m-p/755731#M29351</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-03-07T22:30:28Z</dc:date>
    </item>
    <item>
      <title>Re: CAN'T CHECK OUT</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Error-when-trying-to-upgrade-my-account/m-p/756061#M29368</link>
      <description>&lt;P&gt;yes please. I still haven't received help&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 08 Mar 2024 22:50:36 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Error-when-trying-to-upgrade-my-account/m-p/756061#M29368</guid>
      <dc:creator>duranf</dc:creator>
      <dc:date>2024-03-08T22:50:36Z</dc:date>
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