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    <title>topic Re: Fraudulent Charges in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Keep-getting-charged-for-accounts-I-can-t-access/m-p/747259#M28577</link>
    <description>&lt;P&gt;Hi Nancy, I am being charged for 2 different subscriptions, neither of which are legitimate. Please refer to ticket #'s below:&lt;/P&gt;&lt;P&gt;Ticket #: 23228870&lt;/P&gt;&lt;P&gt;Ticket #: 23222323&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;Ticket 23232210&lt;/SPAN&gt;&lt;/P&gt;</description>
    <pubDate>Fri, 26 Jan 2024 17:08:57 GMT</pubDate>
    <dc:creator>ZL69</dc:creator>
    <dc:date>2024-01-26T17:08:57Z</dc:date>
    <item>
      <title>Keep getting charged for accounts I can't access</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Keep-getting-charged-for-accounts-I-can-t-access/m-p/747248#M28575</link>
      <description>&lt;P&gt;Hi All - I currently am being fraudulently charged by Dropbox on 2 accounts that I do not have access to, both tied to old work emails which I have not had for over 2+ years. Moreover, they were tied to an old corporate card (now defunct) and Dropbox proactively went into my only live account, extrapolated my personal credit card and is now charging all 3 accounts.&lt;/P&gt; 
&lt;P&gt;&amp;nbsp;&lt;/P&gt; 
&lt;P&gt;The most frustrating part of this is that I have had absolutely no way to receive support...the only people I can get over chat are on the sales team who cannot provide any assistance and I've gotten no response to any emails.&lt;/P&gt; 
&lt;P&gt;&lt;BR /&gt;What can I do or can someone from Dropbox read this...?&lt;/P&gt;</description>
      <pubDate>Fri, 26 Jan 2024 17:06:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Keep-getting-charged-for-accounts-I-can-t-access/m-p/747248#M28575</guid>
      <dc:creator>ZL69</dc:creator>
      <dc:date>2024-01-26T17:06:33Z</dc:date>
    </item>
    <item>
      <title>Re: Fraudulent Charges</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Keep-getting-charged-for-accounts-I-can-t-access/m-p/747258#M28576</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1797978"&gt;@ZL69&lt;/a&gt;, I’m sorry to hear you’re having trouble with this.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Are you being billed for a Dropbox subscription, or a Dropbox Sign plan instead? You can double check your bank statement, if you’re not sure.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Also, if you’ve received any ticket numbers after trying to reach our support team, please send them to me, and I’ll have a look.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Keep me posted for more info.&lt;/P&gt;</description>
      <pubDate>Fri, 26 Jan 2024 17:07:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Keep-getting-charged-for-accounts-I-can-t-access/m-p/747258#M28576</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-01-26T17:07:31Z</dc:date>
    </item>
    <item>
      <title>Re: Fraudulent Charges</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Keep-getting-charged-for-accounts-I-can-t-access/m-p/747259#M28577</link>
      <description>&lt;P&gt;Hi Nancy, I am being charged for 2 different subscriptions, neither of which are legitimate. Please refer to ticket #'s below:&lt;/P&gt;&lt;P&gt;Ticket #: 23228870&lt;/P&gt;&lt;P&gt;Ticket #: 23222323&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;Ticket 23232210&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Fri, 26 Jan 2024 17:08:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Keep-getting-charged-for-accounts-I-can-t-access/m-p/747259#M28577</guid>
      <dc:creator>ZL69</dc:creator>
      <dc:date>2024-01-26T17:08:57Z</dc:date>
    </item>
    <item>
      <title>Re: Fraudulent Charges</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Keep-getting-charged-for-accounts-I-can-t-access/m-p/747274#M28579</link>
      <description>&lt;P&gt;Thanks for those ticket numbers! Appreciate it.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I can see one of those tickets has been forwarded to our support team indeed, so one of our agents should reach you within the next few days and discuss this further.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I’ve also left them an internal message on your behalf to make sure they contact you as soon as possible.&lt;/P&gt;</description>
      <pubDate>Fri, 26 Jan 2024 17:54:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Keep-getting-charged-for-accounts-I-can-t-access/m-p/747274#M28579</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-01-26T17:54:21Z</dc:date>
    </item>
    <item>
      <title>Re: Fraudulent Charges</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Keep-getting-charged-for-accounts-I-can-t-access/m-p/747290#M28582</link>
      <description>&lt;P&gt;Thank you, hopefully soon&lt;/P&gt;</description>
      <pubDate>Fri, 26 Jan 2024 18:50:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Keep-getting-charged-for-accounts-I-can-t-access/m-p/747290#M28582</guid>
      <dc:creator>ZL69</dc:creator>
      <dc:date>2024-01-26T18:50:27Z</dc:date>
    </item>
    <item>
      <title>Re: Fraudulent Charges</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Keep-getting-charged-for-accounts-I-can-t-access/m-p/747679#M28612</link>
      <description>&lt;P&gt;Hi Nancy - I have still received no response from Dropbox and have tried numerous times - Can you please provide an exact time estimate as to how much longer Dropbox will be ok with stealing my $?&lt;/P&gt;</description>
      <pubDate>Mon, 29 Jan 2024 12:55:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Keep-getting-charged-for-accounts-I-can-t-access/m-p/747679#M28612</guid>
      <dc:creator>ZL69</dc:creator>
      <dc:date>2024-01-29T12:55:34Z</dc:date>
    </item>
    <item>
      <title>Re: Fraudulent Charges</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Keep-getting-charged-for-accounts-I-can-t-access/m-p/747692#M28613</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1797978"&gt;@ZL69&lt;/a&gt;&lt;/SPAN&gt;, I hope you're doing well!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I just checked, and it seems that my colleague just responded back to your email. Can you take a look, please?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks a bunch!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 29 Jan 2024 13:44:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Keep-getting-charged-for-accounts-I-can-t-access/m-p/747692#M28613</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-01-29T13:44:20Z</dc:date>
    </item>
    <item>
      <title>Re: Fraudulent Charges</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Keep-getting-charged-for-accounts-I-can-t-access/m-p/748025#M28638</link>
      <description>&lt;P&gt;Hi Megan - I received a response, provided the requested info, but i) Am still not being funded for the inappropriate charges and ii) Have not received information as to why Dropbox was able to steal payment info from 1 account to use for 2 accounts I had no access to, without even my pre-authorization...&lt;/P&gt;</description>
      <pubDate>Tue, 30 Jan 2024 15:58:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Keep-getting-charged-for-accounts-I-can-t-access/m-p/748025#M28638</guid>
      <dc:creator>ZL69</dc:creator>
      <dc:date>2024-01-30T15:58:15Z</dc:date>
    </item>
    <item>
      <title>Re: Fraudulent Charges</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Keep-getting-charged-for-accounts-I-can-t-access/m-p/748039#M28642</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1797978"&gt;@ZL69&lt;/a&gt;&lt;/SPAN&gt; - sorry to jump in here, but I'd recommend getting back to the agent who's handling your case through your ticket as they'd be better equipped to help you with account specific information.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let us know if you have anything else to ask or add in the meantime.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 30 Jan 2024 16:56:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Keep-getting-charged-for-accounts-I-can-t-access/m-p/748039#M28642</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-01-30T16:56:20Z</dc:date>
    </item>
    <item>
      <title>Re: Fraudulent Charges</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Keep-getting-charged-for-accounts-I-can-t-access/m-p/748045#M28644</link>
      <description>&lt;P&gt;Hi Walter - I'd be happy to, but your agents have yet to reply or explain the fraudulent charges. Dropbox has single-handedly been the WORST customer service I have ever received. You go out of your way to make it incredibly difficult to manage subscriptions / billing, only providing direct contact to Sales Agents who can charge us more. Since I have no other way of getting help from Dropbox, will continue to ask the community for help and reach out to various members in corporate. Should you have any updates, let me know, thanks!&lt;/P&gt;</description>
      <pubDate>Tue, 30 Jan 2024 17:22:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Keep-getting-charged-for-accounts-I-can-t-access/m-p/748045#M28644</guid>
      <dc:creator>ZL69</dc:creator>
      <dc:date>2024-01-30T17:22:47Z</dc:date>
    </item>
    <item>
      <title>Re: Fraudulent Charges</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Keep-getting-charged-for-accounts-I-can-t-access/m-p/748210#M28666</link>
      <description>Hi Walter - As I have now waited a week for the fraudulent charges to be addressed and your colleagues seem incapable of promptly providing any feedback, can you please let me know i) When I can expect feedback, ii) When I can expect refunds, iii) When you or anyone else at Dropbox can explain where in your company's policy it is stipulated that you can steal someone's payment information to be used on defunct accounts that they do not have access to with absolutely no notification or pre-authorization? If these can't be addressed, it will be important for not just all of my portfolio companies to be alerted, but the broader community. Please advise.</description>
      <pubDate>Wed, 31 Jan 2024 13:13:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Keep-getting-charged-for-accounts-I-can-t-access/m-p/748210#M28666</guid>
      <dc:creator>ZL69</dc:creator>
      <dc:date>2024-01-31T13:13:24Z</dc:date>
    </item>
    <item>
      <title>Re: Fraudulent Charges</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Keep-getting-charged-for-accounts-I-can-t-access/m-p/748245#M28674</link>
      <description>&lt;P&gt;Hi again! I’ve replied back to your email, so please have a look, when you can.&lt;/P&gt;</description>
      <pubDate>Wed, 31 Jan 2024 15:24:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Keep-getting-charged-for-accounts-I-can-t-access/m-p/748245#M28674</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-01-31T15:24:58Z</dc:date>
    </item>
    <item>
      <title>Re: Fraudulent Charges</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Keep-getting-charged-for-accounts-I-can-t-access/m-p/748247#M28675</link>
      <description>&lt;P&gt;Thanks and I just replied again.&lt;/P&gt;</description>
      <pubDate>Wed, 31 Jan 2024 15:28:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Keep-getting-charged-for-accounts-I-can-t-access/m-p/748247#M28675</guid>
      <dc:creator>ZL69</dc:creator>
      <dc:date>2024-01-31T15:28:08Z</dc:date>
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