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    <title>topic Re: I can't upgrade to a paid plan in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-upgrade-to-a-paid-plan/m-p/748225#M28668</link>
    <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1741643"&gt;@leette&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following &lt;A href="https://help.dropbox.com/security/official-domains" target="_blank"&gt;Dropbox domains&lt;/A&gt;?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you tried switching browsers entirely to see if this helps?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
    <pubDate>Wed, 31 Jan 2024 14:01:00 GMT</pubDate>
    <dc:creator>Jay</dc:creator>
    <dc:date>2024-01-31T14:01:00Z</dc:date>
    <item>
      <title>I can't upgrade to a paid plan</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-upgrade-to-a-paid-plan/m-p/748212#M28667</link>
      <description>&lt;P&gt;I've been trying to upgrade my account for months, but when I press on any of the upgrade options, all that I see is a white window that appears. A few weeks ago I would see "Error 500", at least that doesn't appear anymore. I don't want to start a new account because my old one contains 100 GB of files that I would then loose because the account is on a basic plan.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I've been trying to talk to customer support forever, but it's been extremely frustrating, as the emails I get back just sound like they're chatGPT regurgitating troubleshooting tips that have nothing to do with my problem.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 31 Jan 2024 13:45:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-upgrade-to-a-paid-plan/m-p/748212#M28667</guid>
      <dc:creator>leette</dc:creator>
      <dc:date>2024-01-31T13:45:50Z</dc:date>
    </item>
    <item>
      <title>Re: I can't upgrade to a paid plan</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-upgrade-to-a-paid-plan/m-p/748225#M28668</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1741643"&gt;@leette&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following &lt;A href="https://help.dropbox.com/security/official-domains" target="_blank"&gt;Dropbox domains&lt;/A&gt;?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you tried switching browsers entirely to see if this helps?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This will help me to assist further!&lt;/P&gt;</description>
      <pubDate>Wed, 31 Jan 2024 14:01:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-upgrade-to-a-paid-plan/m-p/748225#M28668</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-01-31T14:01:00Z</dc:date>
    </item>
    <item>
      <title>Re: I can't upgrade to a paid plan</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-upgrade-to-a-paid-plan/m-p/748226#M28669</link>
      <description>&lt;P&gt;Thanks @Jay for getting back to me. I've tried different browsers, with and without institutional VPNs and on different devices, so it appears to be account related.&lt;/P&gt;</description>
      <pubDate>Wed, 31 Jan 2024 14:06:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-upgrade-to-a-paid-plan/m-p/748226#M28669</guid>
      <dc:creator>leette</dc:creator>
      <dc:date>2024-01-31T14:06:32Z</dc:date>
    </item>
    <item>
      <title>Re: I can't upgrade to a paid plan</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-upgrade-to-a-paid-plan/m-p/748230#M28670</link>
      <description>&lt;P&gt;As a precaution, could you try accessing the site using a different device or network entirely, since there shouldn't be any errors on the billing page?&lt;/P&gt;</description>
      <pubDate>Wed, 31 Jan 2024 14:28:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-upgrade-to-a-paid-plan/m-p/748230#M28670</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-01-31T14:28:14Z</dc:date>
    </item>
    <item>
      <title>Re: I can't upgrade to a paid plan</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-upgrade-to-a-paid-plan/m-p/748232#M28672</link>
      <description>&lt;P&gt;As I said, I did try the process with different devices, different networks and different browsers. The process is always the same, this page still works:&amp;nbsp;&lt;A href="https://www.dropbox.com/out-of-space?oqa=account_menu_upgrade&amp;amp;reason=upgrade" target="_blank"&gt;https://www.dropbox.com/out-of-space?oqa=account_menu_upgrade&amp;amp;reason=upgrade&lt;/A&gt;&lt;BR /&gt;but clicking on any of the "upgrade now" buttons leads to a blank page.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 31 Jan 2024 14:32:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-upgrade-to-a-paid-plan/m-p/748232#M28672</guid>
      <dc:creator>leette</dc:creator>
      <dc:date>2024-01-31T14:32:01Z</dc:date>
    </item>
    <item>
      <title>Re: I can't upgrade to a paid plan</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-upgrade-to-a-paid-plan/m-p/748263#M28678</link>
      <description>&lt;P&gt;Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?&lt;/P&gt;</description>
      <pubDate>Wed, 31 Jan 2024 16:09:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-can-t-upgrade-to-a-paid-plan/m-p/748263#M28678</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-01-31T16:09:53Z</dc:date>
    </item>
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