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    <title>topic Re: No longer have access to the email to login and cancel my subscription in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/No-longer-have-access-to-the-email-to-login-and-cancel-my/m-p/748627#M28717</link>
    <description>&lt;P&gt;Sorry to see you're in this situation, &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1800086"&gt;@ChristopherC&lt;/a&gt;&lt;/SPAN&gt;.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;In this case, it would be easier to cancel the subscription, so I would suggest opening a ticket with our support team directly.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;To do so, open a private browsing/incognito window and go to &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this page&lt;/A&gt;, fill out the form and submit your request.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Once you have your ticket number, please send it along to us as well.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks!&lt;/P&gt;</description>
    <pubDate>Fri, 02 Feb 2024 01:28:14 GMT</pubDate>
    <dc:creator>Hannah</dc:creator>
    <dc:date>2024-02-02T01:28:14Z</dc:date>
    <item>
      <title>No longer have access to the email to login and cancel my subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/No-longer-have-access-to-the-email-to-login-and-cancel-my/m-p/748620#M28716</link>
      <description>&lt;P&gt;Hi all,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I recently noticed that I'm still being charged for a yearly Dropbox Plus plan I thought I'd cancelled years ago. Unfortunately, I no longer have access to the email address I used to log into that account, so there's no way to get in to cancel the plan or ask for support. I beliece I still remember the password for the account but cannot access the 6-digit code they're sending me to the email address / username. Could someone from Dropbox please help me?&lt;/P&gt;</description>
      <pubDate>Fri, 02 Feb 2024 01:25:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/No-longer-have-access-to-the-email-to-login-and-cancel-my/m-p/748620#M28716</guid>
      <dc:creator>ChristopherC</dc:creator>
      <dc:date>2024-02-02T01:25:34Z</dc:date>
    </item>
    <item>
      <title>Re: No longer have access to the email to login and cancel my subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/No-longer-have-access-to-the-email-to-login-and-cancel-my/m-p/748627#M28717</link>
      <description>&lt;P&gt;Sorry to see you're in this situation, &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1800086"&gt;@ChristopherC&lt;/a&gt;&lt;/SPAN&gt;.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;In this case, it would be easier to cancel the subscription, so I would suggest opening a ticket with our support team directly.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;To do so, open a private browsing/incognito window and go to &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this page&lt;/A&gt;, fill out the form and submit your request.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Once you have your ticket number, please send it along to us as well.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks!&lt;/P&gt;</description>
      <pubDate>Fri, 02 Feb 2024 01:28:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/No-longer-have-access-to-the-email-to-login-and-cancel-my/m-p/748627#M28717</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-02-02T01:28:14Z</dc:date>
    </item>
    <item>
      <title>Re: No longer have access to the email to login and cancel my subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/No-longer-have-access-to-the-email-to-login-and-cancel-my/m-p/748636#M28718</link>
      <description>&lt;P&gt;Thank you, Hannah! I just filled out the form and received this support ticket number: 23265447&lt;/P&gt;</description>
      <pubDate>Fri, 02 Feb 2024 02:10:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/No-longer-have-access-to-the-email-to-login-and-cancel-my/m-p/748636#M28718</guid>
      <dc:creator>ChristopherC</dc:creator>
      <dc:date>2024-02-02T02:10:24Z</dc:date>
    </item>
    <item>
      <title>Re: No longer have access to the email to login and cancel my subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/No-longer-have-access-to-the-email-to-login-and-cancel-my/m-p/748657#M28719</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1800086"&gt;@ChristopherC&lt;/a&gt;&lt;/SPAN&gt;, thank you so much for the ticket number!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I was able to locate it on our system, and can reassure you that an agent will be on it as soon as possible.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks for your patience, let us know if you need anything else!&lt;/P&gt;</description>
      <pubDate>Fri, 02 Feb 2024 06:18:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/No-longer-have-access-to-the-email-to-login-and-cancel-my/m-p/748657#M28719</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-02-02T06:18:43Z</dc:date>
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