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  <channel>
    <title>topic Re: Cancel subscription for account I can't access in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749565#M28796</link>
    <description>I’m having exactly the same problem. I can’t find any way to access my other account. I don’t mind paying the monthly subscription but I’m not going to pay for an account I can’t access.&lt;BR /&gt;&lt;BR /&gt;Why can’t I prove it’s my account using my bank details? Why can’t dropbox send a reference number with my next deduction from my account so I can quote it back to prove it’s mine or alternatively delete my account?&lt;BR /&gt;&lt;BR /&gt;Are Dropbox’s legal team aware they may be in breach of GDPR by failing to let people update their information?&lt;BR /&gt;&lt;BR /&gt;Dropbox sort out your service or get ready for customers to abandon you as your reputation spreads!&lt;BR /&gt;&lt;BR /&gt;Hannah, you’re sending people to dead links.</description>
    <pubDate>Tue, 06 Feb 2024 21:12:24 GMT</pubDate>
    <dc:creator>Lostinthewilderness</dc:creator>
    <dc:date>2024-02-06T21:12:24Z</dc:date>
    <item>
      <title>Cancel subscription for account I can't access</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749495#M28782</link>
      <description>&lt;P&gt;Hi there,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I remember the password, but when i try to send in, it is sending a verification email to my old work email address. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 06 Feb 2024 17:44:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749495#M28782</guid>
      <dc:creator>emmsheridan</dc:creator>
      <dc:date>2024-02-06T17:44:42Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel subscription for account I can't access</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749508#M28786</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1801683"&gt;@emmsheridan&lt;/a&gt;&lt;/SPAN&gt;, thanks for posting to our Community.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;While it's not possible for us to delete the account on your behalf, we should be able to help you cancel the subscription.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can reach out to our support team directly for assistance.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;To do this, open a private browsing/incognito window, go to &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this page&lt;/A&gt;, fill out the form and submit your help request (make sure to use an email address you have access to).&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you have your ticket number, please send it to us as well.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks!&lt;/P&gt;</description>
      <pubDate>Tue, 06 Feb 2024 17:49:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749508#M28786</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-02-06T17:49:14Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel subscription for account I can't access</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749528#M28787</link>
      <description>&lt;P&gt;&amp;nbsp;I have a plan under my email&amp;nbsp;[removed per the &lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank"&gt;Dropbox Community Guidelines&lt;/A&gt;] That email is no longer active and the plan admin left the company years ago. I am being charged monthly for a plan I don't use. It is very frustrating. Dropbox should have human beings to help.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 06 Feb 2024 19:03:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749528#M28787</guid>
      <dc:creator>Simina1</dc:creator>
      <dc:date>2024-02-06T19:03:31Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel subscription for account I can't access</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749529#M28788</link>
      <description>&lt;P&gt;The link you sent is useless. It does not point to any form to be filled in.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 06 Feb 2024 19:00:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749529#M28788</guid>
      <dc:creator>Simina1</dc:creator>
      <dc:date>2024-02-06T19:00:04Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel subscription for account I can't access</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749537#M28791</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1801684"&gt;@Simina1&lt;/a&gt;&lt;/SPAN&gt;, if you open the link, you'll see a "I want to look up information related to:" section with a dropdown menu.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Choose "other", then continue providing the required info and you should be able to submit your request.&lt;/P&gt;</description>
      <pubDate>Tue, 06 Feb 2024 19:35:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749537#M28791</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-02-06T19:35:08Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel subscription for account I can't access</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749548#M28792</link>
      <description>&lt;P&gt;@Simina1 I am just going to try to stop payment through my credit card. This is crazy. I will never get a paid dropbox account again!&lt;/P&gt;</description>
      <pubDate>Tue, 06 Feb 2024 20:05:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749548#M28792</guid>
      <dc:creator>emmsheridan</dc:creator>
      <dc:date>2024-02-06T20:05:12Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel subscription for account I can't access</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749549#M28793</link>
      <description>&lt;P&gt;&lt;SPAN&gt;Hannah, "I want to look up information related to:" asks you to sign in to your account. When I do sign into the account I do have access to, the link you shared directs us to another general support page with links to articles - nowhere to submit info.&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 06 Feb 2024 20:08:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749549#M28793</guid>
      <dc:creator>emmsheridan</dc:creator>
      <dc:date>2024-02-06T20:08:09Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel subscription for account I can't access</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749565#M28796</link>
      <description>I’m having exactly the same problem. I can’t find any way to access my other account. I don’t mind paying the monthly subscription but I’m not going to pay for an account I can’t access.&lt;BR /&gt;&lt;BR /&gt;Why can’t I prove it’s my account using my bank details? Why can’t dropbox send a reference number with my next deduction from my account so I can quote it back to prove it’s mine or alternatively delete my account?&lt;BR /&gt;&lt;BR /&gt;Are Dropbox’s legal team aware they may be in breach of GDPR by failing to let people update their information?&lt;BR /&gt;&lt;BR /&gt;Dropbox sort out your service or get ready for customers to abandon you as your reputation spreads!&lt;BR /&gt;&lt;BR /&gt;Hannah, you’re sending people to dead links.</description>
      <pubDate>Tue, 06 Feb 2024 21:12:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749565#M28796</guid>
      <dc:creator>Lostinthewilderness</dc:creator>
      <dc:date>2024-02-06T21:12:24Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel subscription for account I can't access</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749574#M28799</link>
      <description>&lt;P&gt;The link is not working&lt;/P&gt;</description>
      <pubDate>Tue, 06 Feb 2024 21:46:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749574#M28799</guid>
      <dc:creator>Simina1</dc:creator>
      <dc:date>2024-02-06T21:46:29Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel subscription for account I can't access</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749610#M28806</link>
      <description>Emma, after looking everywhere for an answer, I’ve ended up blocking Dropbox from taking money from my account.&lt;BR /&gt;&lt;BR /&gt;I didn’t mind paying the fee for the service but Dropbox wanted me to pay without allowing me to access my account and hence service.&lt;BR /&gt;&lt;BR /&gt;This obviously means I’ll never be purchasing a service from Dropbox again.&lt;BR /&gt;&lt;BR /&gt;I think those of us who’ve faced the same problem are wasting our time trying to do our best to jump through hoops to resolve the problem. Clearly Dropbox doesn’t care about its customers.</description>
      <pubDate>Tue, 06 Feb 2024 23:57:36 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749610#M28806</guid>
      <dc:creator>Lostinthewilderness</dc:creator>
      <dc:date>2024-02-06T23:57:36Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel subscription for account I can't access</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749612#M28807</link>
      <description>&lt;P&gt;Although I understand where you're coming from, unfortunately, proof of payment does not equal proof of ownership in this case.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Only access to the email proves that someone is the owner of an account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;However, would you like us to send you an email to the address associated with your Community profiles here, so we can investigate each of your cases further?&lt;/P&gt;</description>
      <pubDate>Tue, 06 Feb 2024 23:59:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749612#M28807</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-02-06T23:59:33Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel subscription for account I can't access</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749620#M28809</link>
      <description>&lt;P&gt;Yes send me an email to [&lt;I&gt;removed per &lt;/I&gt;&lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank"&gt;&lt;I&gt;Community Guidelines&lt;/I&gt;&lt;/A&gt;]&lt;/P&gt;</description>
      <pubDate>Wed, 07 Feb 2024 06:31:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749620#M28809</guid>
      <dc:creator>Simina1</dc:creator>
      <dc:date>2024-02-07T06:31:41Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel subscription for account I can't access</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749622#M28810</link>
      <description>There’s a simple solution to that. Send a message to that account and request a reply within 30 days asking for confirmation of payment process. If there’s no reply change the account to a basic account or delete the account.&lt;BR /&gt;&lt;BR /&gt;Sure, go ahead send an email to this account.</description>
      <pubDate>Wed, 07 Feb 2024 01:25:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749622#M28810</guid>
      <dc:creator>Lostinthewilderness</dc:creator>
      <dc:date>2024-02-07T01:25:32Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel subscription for account I can't access</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749678#M28818</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1801684"&gt;@Simina1&lt;/a&gt; and &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1801785"&gt;@Lostinthewilderness&lt;/a&gt;! I’ve sent two emails to each one of you. Please check them and reply back to me, when you get the chance.&lt;/P&gt;</description>
      <pubDate>Wed, 07 Feb 2024 11:00:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749678#M28818</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-02-07T11:00:34Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel subscription for account I can't access</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749837#M28836</link>
      <description>Hi Nancy,&lt;BR /&gt;&lt;BR /&gt;I’ve replied back with details of the email account that I can’t access. I can give you date and details of the emails that Dropbox sent to that email account.&lt;BR /&gt;&lt;BR /&gt;Thanks</description>
      <pubDate>Wed, 07 Feb 2024 22:02:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749837#M28836</guid>
      <dc:creator>Lostinthewilderness</dc:creator>
      <dc:date>2024-02-07T22:02:13Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel subscription for account I can't access</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749846#M28838</link>
      <description>&lt;P&gt;Hey &lt;SPAN&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1801785"&gt;@Lostinthewilderness&lt;/a&gt;&lt;/SPAN&gt;,, I checked, and Nancy has indeed received your message.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Hold tight, and she'll get back to you as soon as possible with more info. Thank you!&amp;nbsp;&lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@96BDC0194935973C95B55C70BF23B118/emoticons/1f60e.png" alt=":smiling_face_with_sunglasses:" title=":smiling_face_with_sunglasses:" /&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 07 Feb 2024 22:37:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749846#M28838</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-02-07T22:37:10Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel subscription for account I can't access</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749888#M28841</link>
      <description>&lt;P&gt;I received an email and confirmed it! What next?&lt;/P&gt;</description>
      <pubDate>Thu, 08 Feb 2024 02:42:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/749888#M28841</guid>
      <dc:creator>Simina1</dc:creator>
      <dc:date>2024-02-08T02:42:45Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel subscription for account I can't access</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/750206#M28856</link>
      <description>I have te same problem. This is the&lt;BR /&gt;Ticket #23285283&lt;BR /&gt;&lt;BR /&gt;The mail I am receiving is asking me to log in but that is not possible! Please help.</description>
      <pubDate>Fri, 09 Feb 2024 09:52:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/750206#M28856</guid>
      <dc:creator>Yasserrrrrrrrr</dc:creator>
      <dc:date>2024-02-09T09:52:47Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel subscription for account I can't access</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/750405#M28882</link>
      <description>Still waiting for a response despite providing my payment details and a screencapture of my bank statement.&lt;BR /&gt;&lt;BR /&gt;Apparently my account can’t be located!</description>
      <pubDate>Sat, 10 Feb 2024 20:12:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/750405#M28882</guid>
      <dc:creator>Lostinthewilderness</dc:creator>
      <dc:date>2024-02-10T20:12:07Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel subscription for account I can't access</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/757240#M29468</link>
      <description>I am in a similar situation and cannot cancel my account. I have already been charged for one year that I did not access the account and the second year is coming up. Please help, support team!</description>
      <pubDate>Wed, 13 Mar 2024 22:56:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancel-subscription-for-account-I-can-t-access/m-p/757240#M29468</guid>
      <dc:creator>Rgdamian</dc:creator>
      <dc:date>2024-03-13T22:56:13Z</dc:date>
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