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    <title>topic Re: Need help looking up and cancelling an account in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-looking-up-and-cancelling-an-account/m-p/750672#M28896</link>
    <description>&lt;P&gt;My ticket number is #23310372. I put in my regular email address since it required one, but I am not entirely sure which email the issue pertains to&lt;/P&gt;</description>
    <pubDate>Mon, 12 Feb 2024 18:55:05 GMT</pubDate>
    <dc:creator>Lababasc</dc:creator>
    <dc:date>2024-02-12T18:55:05Z</dc:date>
    <item>
      <title>Need help looking up and cancelling an account.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-looking-up-and-cancelling-an-account/m-p/750642#M28894</link>
      <description>&lt;P&gt;I have been charged for a dropbox account that I believed was my personal dropbox, but am now finding out it is not. I went to the email lookup tool and it requested a 12 digit code on the statement. The code I have on my statement is only ten digits and I cannot use the lookup tool. How can I contact customer support or anyone at dropbox in order to look up the email/Close the account entirely. I believe it might be my old school email and I no longer have access to that email.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 12 Feb 2024 17:53:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-looking-up-and-cancelling-an-account/m-p/750642#M28894</guid>
      <dc:creator>Lababasc</dc:creator>
      <dc:date>2024-02-12T17:53:20Z</dc:date>
    </item>
    <item>
      <title>Re: Need help looking up and cancelling an account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-looking-up-and-cancelling-an-account/m-p/750657#M28895</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1803962"&gt;@Lababasc&lt;/a&gt;, let's jump right into this!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you tried to contact Dropbox Support directly for this?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can visit the&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt; Support page&lt;/A&gt; while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know more!&lt;/P&gt;</description>
      <pubDate>Mon, 12 Feb 2024 17:53:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-looking-up-and-cancelling-an-account/m-p/750657#M28895</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-02-12T17:53:58Z</dc:date>
    </item>
    <item>
      <title>Re: Need help looking up and cancelling an account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-looking-up-and-cancelling-an-account/m-p/750672#M28896</link>
      <description>&lt;P&gt;My ticket number is #23310372. I put in my regular email address since it required one, but I am not entirely sure which email the issue pertains to&lt;/P&gt;</description>
      <pubDate>Mon, 12 Feb 2024 18:55:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-looking-up-and-cancelling-an-account/m-p/750672#M28896</guid>
      <dc:creator>Lababasc</dc:creator>
      <dc:date>2024-02-12T18:55:05Z</dc:date>
    </item>
    <item>
      <title>Re: Need help looking up and cancelling an account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-looking-up-and-cancelling-an-account/m-p/750715#M28898</link>
      <description>&lt;P&gt;Awesome, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1803962"&gt;@Lababasc&lt;/a&gt;&lt;/SPAN&gt;!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks for that. I was able to locate the ticket on our system, and an agent will be with you shortly. Hold tight, and thanks for your patience!&lt;/P&gt;</description>
      <pubDate>Mon, 12 Feb 2024 21:17:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Need-help-looking-up-and-cancelling-an-account/m-p/750715#M28898</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-02-12T21:17:44Z</dc:date>
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