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    <title>topic Re: Paid for upgrade, but it doesn't reflect on my account in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-it-doesn-t-reflect-on-my-account/m-p/750740#M28903</link>
    <description>Yes I have tried these steps and it isn’t working. Could you please restore it?</description>
    <pubDate>Mon, 12 Feb 2024 22:47:03 GMT</pubDate>
    <dc:creator>Bxken2</dc:creator>
    <dc:date>2024-02-12T22:47:03Z</dc:date>
    <item>
      <title>Paid for upgrade, but it doesn't reflect on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-it-doesn-t-reflect-on-my-account/m-p/750699#M28897</link>
      <description>&lt;P&gt;I paid for plus for the year and then it never updated and now I’ve been locked out. I don’t want to have to pay again - any advice?&lt;/P&gt;</description>
      <pubDate>Mon, 12 Feb 2024 21:25:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-it-doesn-t-reflect-on-my-account/m-p/750699#M28897</guid>
      <dc:creator>Bxken2</dc:creator>
      <dc:date>2024-02-12T21:25:08Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for upgrade, but it doesn't reflect on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-it-doesn-t-reflect-on-my-account/m-p/750716#M28899</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1804041"&gt;@Bxken2&lt;/a&gt;, and thanks for your post!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;How exactly did you upgrade your Dropbox account? Did you do it via the Dropbox website, or via iTunes/Google Play?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you receive a receipt in your Dropbox email address after completing the transaction?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, what do you mean when saying you've been locked out?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know.&lt;/P&gt;</description>
      <pubDate>Mon, 12 Feb 2024 21:24:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-it-doesn-t-reflect-on-my-account/m-p/750716#M28899</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-02-12T21:24:22Z</dc:date>
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    <item>
      <title>Re: Paid for upgrade, but it doesn't reflect on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-it-doesn-t-reflect-on-my-account/m-p/750719#M28900</link>
      <description>Hi Nancy,&lt;BR /&gt;&lt;BR /&gt;I did it through ITunes and got a receipt. I have been told I can’t access half of my images is what I mean - apologies. I cannot find an email from Dropbox however I paid $182 for the year in December</description>
      <pubDate>Mon, 12 Feb 2024 21:31:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-it-doesn-t-reflect-on-my-account/m-p/750719#M28900</guid>
      <dc:creator>Bxken2</dc:creator>
      <dc:date>2024-02-12T21:31:50Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for upgrade, but it doesn't reflect on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-it-doesn-t-reflect-on-my-account/m-p/750730#M28902</link>
      <description>&lt;P&gt;Thanks for the updates, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1804041"&gt;@Bxken2&lt;/a&gt;! If you haven’t tried these &lt;A href="https://help.dropbox.com/billing/subscription-error-mobile" target="_blank"&gt;steps&lt;/A&gt;, I suggest giving them a go. Do they seem to help?&lt;/P&gt;</description>
      <pubDate>Mon, 12 Feb 2024 22:18:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-it-doesn-t-reflect-on-my-account/m-p/750730#M28902</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-02-12T22:18:19Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for upgrade, but it doesn't reflect on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-it-doesn-t-reflect-on-my-account/m-p/750740#M28903</link>
      <description>Yes I have tried these steps and it isn’t working. Could you please restore it?</description>
      <pubDate>Mon, 12 Feb 2024 22:47:03 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-it-doesn-t-reflect-on-my-account/m-p/750740#M28903</guid>
      <dc:creator>Bxken2</dc:creator>
      <dc:date>2024-02-12T22:47:03Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for upgrade, but it doesn't reflect on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-it-doesn-t-reflect-on-my-account/m-p/750749#M28906</link>
      <description>&lt;P&gt;I can’t take any actions on your Dropbox account I’m afraid, or see any details on the forum.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I can log a ticket for you though to check this internally. Do you have access to the email address showing &lt;A href="https://www.dropbox.com/account/general" target="_blank"&gt;here&lt;/A&gt;?&lt;/P&gt;</description>
      <pubDate>Mon, 12 Feb 2024 23:39:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-it-doesn-t-reflect-on-my-account/m-p/750749#M28906</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-02-12T23:39:57Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for upgrade, but it doesn't reflect on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-it-doesn-t-reflect-on-my-account/m-p/750751#M28907</link>
      <description>Yes I do have access to this email</description>
      <pubDate>Mon, 12 Feb 2024 23:45:41 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-it-doesn-t-reflect-on-my-account/m-p/750751#M28907</guid>
      <dc:creator>Bxken2</dc:creator>
      <dc:date>2024-02-12T23:45:41Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for upgrade, but it doesn't reflect on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-it-doesn-t-reflect-on-my-account/m-p/750753#M28908</link>
      <description>&lt;P&gt;Lovely! I’ve logged a ticket for you. Please reply back to it, when possible.&lt;/P&gt;</description>
      <pubDate>Mon, 12 Feb 2024 23:59:11 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-it-doesn-t-reflect-on-my-account/m-p/750753#M28908</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-02-12T23:59:11Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for upgrade, but it doesn't reflect on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-it-doesn-t-reflect-on-my-account/m-p/750756#M28909</link>
      <description>Hi, I haven’t received anything</description>
      <pubDate>Tue, 13 Feb 2024 00:14:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-it-doesn-t-reflect-on-my-account/m-p/750756#M28909</guid>
      <dc:creator>Bxken2</dc:creator>
      <dc:date>2024-02-13T00:14:34Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for upgrade, but it doesn't reflect on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-it-doesn-t-reflect-on-my-account/m-p/750767#M28911</link>
      <description>&lt;P&gt;Did you check your email’s spam folder and added no-reply@dropbox.com to your email contacts? That may help.&lt;/P&gt;</description>
      <pubDate>Tue, 13 Feb 2024 01:53:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-it-doesn-t-reflect-on-my-account/m-p/750767#M28911</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-02-13T01:53:32Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for upgrade, but it doesn't reflect on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-it-doesn-t-reflect-on-my-account/m-p/750768#M28912</link>
      <description>Both have not worked. Am I able to call someone to have it fixed?</description>
      <pubDate>Tue, 13 Feb 2024 01:56:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-it-doesn-t-reflect-on-my-account/m-p/750768#M28912</guid>
      <dc:creator>Bxken2</dc:creator>
      <dc:date>2024-02-13T01:56:09Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for upgrade, but it doesn't reflect on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-it-doesn-t-reflect-on-my-account/m-p/750794#M28917</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1804041"&gt;@Bxken2&lt;/a&gt;&lt;/SPAN&gt;, currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you're not seeing the email, it's possible that it might be blocked by your email provider. Please could you try contacting them in order to see if the email was blocked?&lt;/P&gt;</description>
      <pubDate>Tue, 13 Feb 2024 07:43:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-it-doesn-t-reflect-on-my-account/m-p/750794#M28917</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-02-13T07:43:43Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for upgrade, but it doesn't reflect on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-it-doesn-t-reflect-on-my-account/m-p/750796#M28919</link>
      <description>I cannot as it is linked to my work email. Can I change the email address?</description>
      <pubDate>Tue, 13 Feb 2024 07:46:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-it-doesn-t-reflect-on-my-account/m-p/750796#M28919</guid>
      <dc:creator>Bxken2</dc:creator>
      <dc:date>2024-02-13T07:46:04Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for upgrade, but it doesn't reflect on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-it-doesn-t-reflect-on-my-account/m-p/750801#M28920</link>
      <description>&lt;P&gt;It wouldn't be possible to change that without first getting an email from yourself.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;In this instance, you'll need to contact support directly by opening an incognito/private browsing window, while not signed into your account, and accessing &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this link&lt;/A&gt;, choose 'Other' and then put in an email address that you can access, followed by your billing info.&lt;/P&gt;
&lt;P&gt;&lt;BR /&gt;Make sure to pick an email to which you can receive and send emails from.&lt;/P&gt;</description>
      <pubDate>Tue, 13 Feb 2024 08:50:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-it-doesn-t-reflect-on-my-account/m-p/750801#M28920</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-02-13T08:50:20Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for upgrade, but it doesn't reflect on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-it-doesn-t-reflect-on-my-account/m-p/750807#M28921</link>
      <description>I have put in my email address and that I paid with Apple Pay and it has no option to send an email. Just to pay again. Which I don’t want to do</description>
      <pubDate>Tue, 13 Feb 2024 09:08:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-it-doesn-t-reflect-on-my-account/m-p/750807#M28921</guid>
      <dc:creator>Bxken2</dc:creator>
      <dc:date>2024-02-13T09:08:47Z</dc:date>
    </item>
    <item>
      <title>Re: Paid for upgrade, but it doesn't reflect on my account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-it-doesn-t-reflect-on-my-account/m-p/750814#M28922</link>
      <description>&lt;P&gt;Since you upgraded via iTunes, try contacting them regarding a refund for the upgrade, and then you can try to upgrade via the Dropbox site directly.&lt;/P&gt;</description>
      <pubDate>Tue, 13 Feb 2024 09:57:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Paid-for-upgrade-but-it-doesn-t-reflect-on-my-account/m-p/750814#M28922</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-02-13T09:57:05Z</dc:date>
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