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    <title>topic Re: Can't cancel a trial (where is the Plan tab?) in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-a-trial-where-is-the-Plan-tab/m-p/750950#M28937</link>
    <description>&lt;P&gt;Hi Megan, I appreciate your response.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I thought I had cancelled it a week ago, but then I got an email this morning telling me that my trial ends on Feb 24, and if I don't cancel it, I'm going to be billed.&amp;nbsp; So now I'm concerned that my efforts to cancel the trial didn't work and I'm stuck in a "free trial" trap. I only needed to use Dropbox to fill out a form to sign up my daughter for soccer but I had to give up my credit card in order to get Dropbox and the FAQ tells me that even if I cancelled the credit card DropBox would still come after me for payment until the account is cancelled, but the instructions for cancelling don't match what I'm seeing when I log in.&amp;nbsp;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="deskchair_1-1707851260056.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/43993i2FECB07770DA2969/image-size/medium?v=v2&amp;amp;px=400" role="button" title="deskchair_1-1707851260056.png" alt="deskchair_1-1707851260056.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I don't know why Dropbox is sending me an email implying that I need to cancel my trial if it's already been cancelled...&amp;nbsp; Stressful.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Tue, 13 Feb 2024 19:10:01 GMT</pubDate>
    <dc:creator>deskchair</dc:creator>
    <dc:date>2024-02-13T19:10:01Z</dc:date>
    <item>
      <title>Can't cancel a trial (where is the Plan tab?)</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-a-trial-where-is-the-Plan-tab/m-p/750852#M28928</link>
      <description>&lt;P&gt;I got an email saying my free trial ends in 7 days.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="deskchair_1-1707833594095.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/43980i4E1D93E5D9CB35EF/image-size/medium?v=v2&amp;amp;px=400" role="button" title="deskchair_1-1707833594095.png" alt="deskchair_1-1707833594095.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I attempted to cancel but there is no "Plan" tab, per the instructions:&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="deskchair_2-1707833721589.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/43981i01C2D1B404905976/image-size/medium?v=v2&amp;amp;px=400" role="button" title="deskchair_2-1707833721589.png" alt="deskchair_2-1707833721589.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="deskchair_0-1707833544733.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/43979i51078E30FF5C288A/image-size/medium?v=v2&amp;amp;px=400" role="button" title="deskchair_0-1707833544733.png" alt="deskchair_0-1707833544733.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;Somebody please help!&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 13 Feb 2024 14:17:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-a-trial-where-is-the-Plan-tab/m-p/750852#M28928</guid>
      <dc:creator>deskchair</dc:creator>
      <dc:date>2024-02-13T14:17:49Z</dc:date>
    </item>
    <item>
      <title>Make it easier to cancel a trial so people forced to use this product to fill out a form don't feel</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-a-trial-where-is-the-Plan-tab/m-p/750846#M28933</link>
      <description>&lt;P&gt;Make it easier to cancel a trial so people forced to use this product to fill out a form don't feel abused.&lt;/P&gt;</description>
      <pubDate>Tue, 13 Feb 2024 14:09:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-a-trial-where-is-the-Plan-tab/m-p/750846#M28933</guid>
      <dc:creator>deskchair</dc:creator>
      <dc:date>2024-02-13T14:09:05Z</dc:date>
    </item>
    <item>
      <title>Re: Can't cancel a trial (where is the Plan tab?)</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-a-trial-where-is-the-Plan-tab/m-p/750858#M28930</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1804259"&gt;@deskchair&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;I attempted to cancel but there is no "Plan" tab, per the instructions:&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Does your Dropbox account use the same email address where you received the message about the trial ending? Could you have a second account under a different email address?&lt;/P&gt;</description>
      <pubDate>Tue, 13 Feb 2024 14:32:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-a-trial-where-is-the-Plan-tab/m-p/750858#M28930</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2024-02-13T14:32:53Z</dc:date>
    </item>
    <item>
      <title>Re: Can't cancel a trial (where is the Plan tab?)</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-a-trial-where-is-the-Plan-tab/m-p/750862#M28932</link>
      <description>&lt;P&gt;Same email address was used for the account&lt;/P&gt;</description>
      <pubDate>Tue, 13 Feb 2024 14:36:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-a-trial-where-is-the-Plan-tab/m-p/750862#M28932</guid>
      <dc:creator>deskchair</dc:creator>
      <dc:date>2024-02-13T14:36:10Z</dc:date>
    </item>
    <item>
      <title>Re: Can't cancel a trial (where is the Plan tab?)</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-a-trial-where-is-the-Plan-tab/m-p/750915#M28934</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1804259"&gt;@deskchair&lt;/a&gt;&lt;/SPAN&gt;, are you able to access the plan tab directly from &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;this link&lt;/A&gt;?&lt;/P&gt;</description>
      <pubDate>Tue, 13 Feb 2024 17:11:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-a-trial-where-is-the-Plan-tab/m-p/750915#M28934</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-02-13T17:11:55Z</dc:date>
    </item>
    <item>
      <title>Re: Can't cancel a trial (where is the Plan tab?)</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-a-trial-where-is-the-Plan-tab/m-p/750940#M28935</link>
      <description>&lt;P&gt;Hi Hanna,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I don't see a plan tab on the Subscriptions page either.&amp;nbsp; This is what the Subscriptions page looks like for me.&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="deskchair_0-1707849677435.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/43991i3CB4432C9F1BA636/image-size/medium?v=v2&amp;amp;px=400" role="button" title="deskchair_0-1707849677435.png" alt="deskchair_0-1707849677435.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 13 Feb 2024 18:41:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-a-trial-where-is-the-Plan-tab/m-p/750940#M28935</guid>
      <dc:creator>deskchair</dc:creator>
      <dc:date>2024-02-13T18:41:53Z</dc:date>
    </item>
    <item>
      <title>Re: Can't cancel a trial (where is the Plan tab?)</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-a-trial-where-is-the-Plan-tab/m-p/750942#M28936</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1804259"&gt;@deskchair&lt;/a&gt;, thanks for the screenshot!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period.&lt;/P&gt;</description>
      <pubDate>Tue, 13 Feb 2024 18:51:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-a-trial-where-is-the-Plan-tab/m-p/750942#M28936</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-02-13T18:51:48Z</dc:date>
    </item>
    <item>
      <title>Re: Can't cancel a trial (where is the Plan tab?)</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-a-trial-where-is-the-Plan-tab/m-p/750950#M28937</link>
      <description>&lt;P&gt;Hi Megan, I appreciate your response.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I thought I had cancelled it a week ago, but then I got an email this morning telling me that my trial ends on Feb 24, and if I don't cancel it, I'm going to be billed.&amp;nbsp; So now I'm concerned that my efforts to cancel the trial didn't work and I'm stuck in a "free trial" trap. I only needed to use Dropbox to fill out a form to sign up my daughter for soccer but I had to give up my credit card in order to get Dropbox and the FAQ tells me that even if I cancelled the credit card DropBox would still come after me for payment until the account is cancelled, but the instructions for cancelling don't match what I'm seeing when I log in.&amp;nbsp;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="deskchair_1-1707851260056.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/43993i2FECB07770DA2969/image-size/medium?v=v2&amp;amp;px=400" role="button" title="deskchair_1-1707851260056.png" alt="deskchair_1-1707851260056.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I don't know why Dropbox is sending me an email implying that I need to cancel my trial if it's already been cancelled...&amp;nbsp; Stressful.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 13 Feb 2024 19:10:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-a-trial-where-is-the-Plan-tab/m-p/750950#M28937</guid>
      <dc:creator>deskchair</dc:creator>
      <dc:date>2024-02-13T19:10:01Z</dc:date>
    </item>
    <item>
      <title>Re: Can't cancel a trial (where is the Plan tab?)</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-a-trial-where-is-the-Plan-tab/m-p/751039#M28938</link>
      <description>&lt;P&gt;Hi &lt;SPAN&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1804259"&gt;@deskchair&lt;/a&gt;&lt;/SPAN&gt;, perhaps it's an automated message, or the cancellation wasn't registered to the system yet.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;In any case, since your plan page states " Dropbox Basic" and you've made sure that you've already cancelled, I'm confident that you won't get charged.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;However, there's no need to worry, even if you do. All you'd have to do then, would be to reply back to me here, and we'll take care of it.&amp;nbsp;&lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@F0BBDC0F44E557DC5E3B309D74A37E01/emoticons/1f60a.png" alt=":smiling_face_with_smiling_eyes:" title=":smiling_face_with_smiling_eyes:" /&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 13 Feb 2024 22:26:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-a-trial-where-is-the-Plan-tab/m-p/751039#M28938</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-02-13T22:26:33Z</dc:date>
    </item>
    <item>
      <title>Re: Can't cancel a trial (where is the Plan tab?)</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-a-trial-where-is-the-Plan-tab/m-p/751150#M28951</link>
      <description>&lt;P&gt;Sounds good. Thanks!&lt;/P&gt;</description>
      <pubDate>Wed, 14 Feb 2024 15:57:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Can-t-cancel-a-trial-where-is-the-Plan-tab/m-p/751150#M28951</guid>
      <dc:creator>deskchair</dc:creator>
      <dc:date>2024-02-14T15:57:43Z</dc:date>
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