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    <title>topic Re: Unable to locate dropbox account to cancel recurring charge in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-locate-Dropbox-account-to-cancel-recurring-charge/m-p/751252#M28965</link>
    <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1802352"&gt;@TECMV&lt;/a&gt;&lt;/SPAN&gt;, if you can provide the necessary billing info to our Support, they should be able to locate the charge, and help you cancel it.&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Wed, 14 Feb 2024 21:37:43 GMT</pubDate>
    <dc:creator>Megan</dc:creator>
    <dc:date>2024-02-14T21:37:43Z</dc:date>
    <item>
      <title>Unable to locate Dropbox account to cancel recurring charge.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-locate-Dropbox-account-to-cancel-recurring-charge/m-p/749874#M28839</link>
      <description>&lt;P&gt;&lt;SPAN&gt;We are trying to cancel a dropbox charge that has been incurring on our credit card for sometime now. However, no one seems to be able to locate the account associated with it. We tried to do a credit card purchase look up and it didn't work.&amp;nbsp; We need to find a way to locate the account associated with this charge so we can cancel it. If we are unsuccessful, we will be calling our credit card company to block the charge moving forward.&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 08 Feb 2024 01:20:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-locate-Dropbox-account-to-cancel-recurring-charge/m-p/749874#M28839</guid>
      <dc:creator>TECMV</dc:creator>
      <dc:date>2024-02-08T01:20:06Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to locate dropbox account to cancel recurring charge</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-locate-Dropbox-account-to-cancel-recurring-charge/m-p/749877#M28840</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1802352"&gt;@TECMV&lt;/a&gt;, let's jump right into this!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you tried to contact Dropbox Support directly for this?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can visit the &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;Support page &lt;/A&gt;while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know more!&lt;/P&gt;</description>
      <pubDate>Thu, 08 Feb 2024 01:21:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-locate-Dropbox-account-to-cancel-recurring-charge/m-p/749877#M28840</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-02-08T01:21:14Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to locate dropbox account to cancel recurring charge</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-locate-Dropbox-account-to-cancel-recurring-charge/m-p/751236#M28960</link>
      <description>&lt;P&gt;Hi Megan,&lt;/P&gt;&lt;P&gt;The issue is there is a recurring billing charged to an account which we cannot find.&amp;nbsp; Tried all options provided in this forum and elsewhere.&lt;/P&gt;</description>
      <pubDate>Wed, 14 Feb 2024 20:01:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-locate-Dropbox-account-to-cancel-recurring-charge/m-p/751236#M28960</guid>
      <dc:creator>TECMV</dc:creator>
      <dc:date>2024-02-14T20:01:49Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to locate dropbox account to cancel recurring charge</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-locate-Dropbox-account-to-cancel-recurring-charge/m-p/751252#M28965</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1802352"&gt;@TECMV&lt;/a&gt;&lt;/SPAN&gt;, if you can provide the necessary billing info to our Support, they should be able to locate the charge, and help you cancel it.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 14 Feb 2024 21:37:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-locate-Dropbox-account-to-cancel-recurring-charge/m-p/751252#M28965</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-02-14T21:37:43Z</dc:date>
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