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    <title>topic Re: My Plan is wrong in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-shows-error-that-I-m-on-Basic-even-though-I-ve-paid/m-p/751262#M28967</link>
    <description>&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2024-02-14 at 19.43.01.png" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/44023i513182F0716F44B7/image-size/large?v=v2&amp;amp;px=999" role="button" title="Screenshot 2024-02-14 at 19.43.01.png" alt="Screenshot 2024-02-14 at 19.43.01.png" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
    <pubDate>Wed, 14 Feb 2024 21:57:23 GMT</pubDate>
    <dc:creator>busyday744</dc:creator>
    <dc:date>2024-02-14T21:57:23Z</dc:date>
    <item>
      <title>My account shows error that I'm on Basic, even though I've paid for an upgrade</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-shows-error-that-I-m-on-Basic-even-though-I-ve-paid/m-p/751176#M28954</link>
      <description>&lt;P&gt;I have upgraded from the free plan to the next one up, paid my money but drop box is sending emails to say my plan has ran out and I need to renew. Also it shows I have 2 gig of space and not the 2T I paid for!&lt;/P&gt;
&lt;P&gt;Can anyone help please as I can't find a way to send a message for help.&lt;/P&gt;</description>
      <pubDate>Wed, 14 Feb 2024 18:51:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-shows-error-that-I-m-on-Basic-even-though-I-ve-paid/m-p/751176#M28954</guid>
      <dc:creator>busyday74</dc:creator>
      <dc:date>2024-02-14T18:51:04Z</dc:date>
    </item>
    <item>
      <title>Re: My Plan is wrong</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-shows-error-that-I-m-on-Basic-even-though-I-ve-paid/m-p/751193#M28955</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1804711"&gt;@busyday74&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;I have upgraded from the free plan to the next one up, paid my money but drop box is sending emails to say my plan has ran out and I need to renew. Also it shows I have 2 gig of space and not the 2T I paid for!&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You likely started a new, second account rather than upgrade your existing account. Use the &lt;A href="https://help.dropbox.com/billing/find-credit-card-charge" target="_blank"&gt;credit card charge lookup tool&lt;/A&gt; to identify the account you're paying for. I'm betting it's on a different email from the Basic account you're signing in to.&lt;/P&gt;</description>
      <pubDate>Wed, 14 Feb 2024 18:30:30 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-shows-error-that-I-m-on-Basic-even-though-I-ve-paid/m-p/751193#M28955</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2024-02-14T18:30:30Z</dc:date>
    </item>
    <item>
      <title>Re: My Plan is wrong</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-shows-error-that-I-m-on-Basic-even-though-I-ve-paid/m-p/751214#M28956</link>
      <description>&lt;P&gt;hmmmm. So when I log in on the internet I have the basic and when I follow the app on my computer I have the upgrade.&lt;/P&gt;&lt;P&gt;They both use the same email and account details! isn't technology wonderful &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@FBF7D2AB59A0D6E861EBF6A36F93B7E2/emoticons/1f642.png" alt=":slightly_smiling_face:" title=":slightly_smiling_face:" /&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 14 Feb 2024 19:07:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-shows-error-that-I-m-on-Basic-even-though-I-ve-paid/m-p/751214#M28956</guid>
      <dc:creator>busyday744</dc:creator>
      <dc:date>2024-02-14T19:07:23Z</dc:date>
    </item>
    <item>
      <title>Re: My Plan is wrong</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-shows-error-that-I-m-on-Basic-even-though-I-ve-paid/m-p/751219#M28957</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1804742"&gt;@busyday744&lt;/a&gt;&lt;/SPAN&gt;, now that's interesting!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;How did you upgrade in the first place? Was it directly from our end, or maybe through Apple/Google?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you send me a screenshot of your account's plan page as shown &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;here&lt;/A&gt;?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 14 Feb 2024 19:20:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-shows-error-that-I-m-on-Basic-even-though-I-ve-paid/m-p/751219#M28957</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-02-14T19:20:54Z</dc:date>
    </item>
    <item>
      <title>Re: My Plan is wrong</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-shows-error-that-I-m-on-Basic-even-though-I-ve-paid/m-p/751228#M28958</link>
      <description>&lt;P&gt;I upgraded with the app on the computer I think.&amp;nbsp;&lt;/P&gt;&lt;P&gt;today I noticed an email that told me I had deleted over 3k files and to restore them follow the link. when I did so it told me my account was out of date and to renew.&lt;/P&gt;&lt;P&gt;I closed all that down and logged in from the net. that's when all this started lol.&amp;nbsp;&lt;/P&gt;&lt;P&gt;working on a screen shot now for you.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 14 Feb 2024 19:39:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-shows-error-that-I-m-on-Basic-even-though-I-ve-paid/m-p/751228#M28958</guid>
      <dc:creator>busyday744</dc:creator>
      <dc:date>2024-02-14T19:39:13Z</dc:date>
    </item>
    <item>
      <title>Re: My Plan is wrong</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-shows-error-that-I-m-on-Basic-even-though-I-ve-paid/m-p/751231#M28959</link>
      <description>&lt;P&gt;really sorry but don't know how to add the screenshot here &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@B0F70D28791EB05FA3EA0C3BDDF08EE3/emoticons/1f61e.png" alt=":disappointed_face:" title=":disappointed_face:" /&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 14 Feb 2024 19:47:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-shows-error-that-I-m-on-Basic-even-though-I-ve-paid/m-p/751231#M28959</guid>
      <dc:creator>busyday744</dc:creator>
      <dc:date>2024-02-14T19:47:47Z</dc:date>
    </item>
    <item>
      <title>Re: My Plan is wrong</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-shows-error-that-I-m-on-Basic-even-though-I-ve-paid/m-p/751254#M28966</link>
      <description>&lt;P&gt;No worries &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1804742"&gt;@busyday744&lt;/a&gt;&lt;/SPAN&gt;, I got you!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You should be able to attach it by using the camera-like icon when trying to respond back to me. &lt;IMG src="https://lithium-response-prod.s3.us-west-2.amazonaws.com/dropbox.response.lithium.com/RESPONSEIMAGE/da3668ac-b762-47e6-800e-c7ad437bdd87.default.png" /&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 14 Feb 2024 21:42:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-shows-error-that-I-m-on-Basic-even-though-I-ve-paid/m-p/751254#M28966</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-02-14T21:42:27Z</dc:date>
    </item>
    <item>
      <title>Re: My Plan is wrong</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-shows-error-that-I-m-on-Basic-even-though-I-ve-paid/m-p/751262#M28967</link>
      <description>&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2024-02-14 at 19.43.01.png" style="width: 800px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/44023i513182F0716F44B7/image-size/large?v=v2&amp;amp;px=999" role="button" title="Screenshot 2024-02-14 at 19.43.01.png" alt="Screenshot 2024-02-14 at 19.43.01.png" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 14 Feb 2024 21:57:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-shows-error-that-I-m-on-Basic-even-though-I-ve-paid/m-p/751262#M28967</guid>
      <dc:creator>busyday744</dc:creator>
      <dc:date>2024-02-14T21:57:23Z</dc:date>
    </item>
    <item>
      <title>Re: My Plan is wrong</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-shows-error-that-I-m-on-Basic-even-though-I-ve-paid/m-p/751289#M28973</link>
      <description>&lt;P&gt;Thanks for this &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1804742"&gt;@busyday744&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You mentioned: "when I log in on the internet I have the basic" but based on the screenshot, it seems that you do indeed have a Plus plan.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Where exactly do you see the prompt, asking you to upgrade to the Plus plan?&lt;/P&gt;</description>
      <pubDate>Thu, 15 Feb 2024 00:01:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-account-shows-error-that-I-m-on-Basic-even-though-I-ve-paid/m-p/751289#M28973</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-02-15T00:01:51Z</dc:date>
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