<?xml version="1.0" encoding="UTF-8"?>
<rss xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:taxo="http://purl.org/rss/1.0/modules/taxonomy/" version="2.0">
  <channel>
    <title>topic Re: Unable to update billing information in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-update-billing-information/m-p/752087#M29045</link>
    <description>&lt;P&gt;&lt;SPAN&gt;This is the message shown once I log into my DropboxSign account.&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN&gt;"We were unable to bill your credit card on 02/08/24. Unless you update your billing, your Dropbox Sign access will become limited in 6 days."&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;While, this is the email that sent to my mailbox.&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN&gt;"Your subscription will be cancelled in 6 days if your billing information isn't updated. Update your billing info to retain full access to your account."&lt;/SPAN&gt;&lt;/P&gt;&lt;P class=""&gt;&lt;SPAN&gt;The billing information that I updated is the same credit card that I previously key in and I have also confirm that all the card details are accurate.&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN&gt;Please advise. Thank you.&lt;/SPAN&gt;&lt;/P&gt;&lt;P class=""&gt;&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Mon, 19 Feb 2024 08:09:20 GMT</pubDate>
    <dc:creator>Hui1102</dc:creator>
    <dc:date>2024-02-19T08:09:20Z</dc:date>
    <item>
      <title>Unable to update billing information</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-update-billing-information/m-p/752061#M29042</link>
      <description>&lt;P&gt;Recently, I received the email form Dropbox and asked me to update my billing info, otherwise, my subscription will be cancelled after this. Somehow, I try to update the billing info, but it didn't have any response and still remain the same and keep asking me to update the billing info once I log in into the account. So, is there anyone can assist me to solve this issue? Thanks.&lt;/P&gt;</description>
      <pubDate>Mon, 19 Feb 2024 02:16:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-update-billing-information/m-p/752061#M29042</guid>
      <dc:creator>Hui1102</dc:creator>
      <dc:date>2024-02-19T02:16:05Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to update billing information</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-update-billing-information/m-p/752083#M29044</link>
      <description>&lt;P&gt;Hi there &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1805922"&gt;@Hui1102&lt;/a&gt;&lt;/SPAN&gt; - sorry to hear you're having issues with this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you please let me know what your &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;plan tab&lt;/A&gt; shows at the moment and clarify when you got the email you mentioned?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks!&lt;/P&gt;</description>
      <pubDate>Mon, 19 Feb 2024 07:58:38 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-update-billing-information/m-p/752083#M29044</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-02-19T07:58:38Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to update billing information</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-update-billing-information/m-p/752087#M29045</link>
      <description>&lt;P&gt;&lt;SPAN&gt;This is the message shown once I log into my DropboxSign account.&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN&gt;"We were unable to bill your credit card on 02/08/24. Unless you update your billing, your Dropbox Sign access will become limited in 6 days."&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;While, this is the email that sent to my mailbox.&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN&gt;"Your subscription will be cancelled in 6 days if your billing information isn't updated. Update your billing info to retain full access to your account."&lt;/SPAN&gt;&lt;/P&gt;&lt;P class=""&gt;&lt;SPAN&gt;The billing information that I updated is the same credit card that I previously key in and I have also confirm that all the card details are accurate.&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN&gt;Please advise. Thank you.&lt;/SPAN&gt;&lt;/P&gt;&lt;P class=""&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 19 Feb 2024 08:09:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-update-billing-information/m-p/752087#M29045</guid>
      <dc:creator>Hui1102</dc:creator>
      <dc:date>2024-02-19T08:09:20Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to update billing information</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-update-billing-information/m-p/752091#M29046</link>
      <description>&lt;P&gt;So this is in regards to your Dropbox Sign account and plan, not Dropbox &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1805922"&gt;@Hui1102&lt;/a&gt;&lt;/SPAN&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you maybe send us a full page screenshot of the error you get so that we can have a visual too?&lt;/P&gt;</description>
      <pubDate>Mon, 19 Feb 2024 08:20:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-update-billing-information/m-p/752091#M29046</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-02-19T08:20:01Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to update billing information</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-update-billing-information/m-p/752100#M29047</link>
      <description>&lt;P&gt;This is the screenshot when I log into the account.&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Hui1102_1-1708331148798.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/44123iA8D4408F7E1A65F4/image-size/medium?v=v2&amp;amp;px=400" role="button" title="Hui1102_1-1708331148798.png" alt="Hui1102_1-1708331148798.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;This is the place where I updated the billing info. Once I updated my billing info and click "continue", it directly goes back to my homepage, which is exactly same as the page that I screenshot (1st pic) as per above.&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Hui1102_2-1708331255436.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/44124iD831F0E5DCC3BBAD/image-size/medium?v=v2&amp;amp;px=400" role="button" title="Hui1102_2-1708331255436.png" alt="Hui1102_2-1708331255436.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 19 Feb 2024 08:33:34 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-update-billing-information/m-p/752100#M29047</guid>
      <dc:creator>Hui1102</dc:creator>
      <dc:date>2024-02-19T08:33:34Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to update billing information</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-update-billing-information/m-p/752351#M29086</link>
      <description>&lt;P&gt;Hi,&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Is there any update on this?&lt;/P&gt;</description>
      <pubDate>Tue, 20 Feb 2024 01:48:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-update-billing-information/m-p/752351#M29086</guid>
      <dc:creator>Hui1102</dc:creator>
      <dc:date>2024-02-20T01:48:14Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to update billing information</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-update-billing-information/m-p/753055#M29154</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1805922"&gt;@Hui1102&lt;/a&gt;, sorry for the delay here.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I would suggest reaching out to our support team through &lt;A href="https://faq.hellosign.com/hc/en-us/requests/new" target="_blank" rel="noopener"&gt;this page&lt;/A&gt;, where you will find an option for billing requests, so that our team can assist you directly.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks!&lt;/P&gt;</description>
      <pubDate>Fri, 23 Feb 2024 10:12:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Unable-to-update-billing-information/m-p/753055#M29154</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-02-23T10:12:02Z</dc:date>
    </item>
  </channel>
</rss>

