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    <title>topic Re: Payment in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-upgrade-my-plan-but-the-box-is-grayed-out/m-p/752326#M29080</link>
    <description>&lt;P&gt;Yes.&amp;nbsp; My email is [removed per the &lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/m-p/325896#M113" target="_blank" rel="noopener"&gt;Community's Guidelines&lt;/A&gt;]&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Chris&lt;/P&gt;</description>
    <pubDate>Tue, 20 Feb 2024 07:17:51 GMT</pubDate>
    <dc:creator>crsherman1</dc:creator>
    <dc:date>2024-02-20T07:17:51Z</dc:date>
    <item>
      <title>I want to upgrade my plan, but the box is grayed out.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-upgrade-my-plan-but-the-box-is-grayed-out/m-p/751457#M28984</link>
      <description>&lt;P&gt;I want to upgrade my plan.&amp;nbsp; I clicked the plan and when the credit card info box comes up it is grayed out.&amp;nbsp; It has said for the last week the site is down or it has been moved else where.&amp;nbsp; Does anyone have a telephone number I can call or explain how to remove the grayed out credit card information box?&amp;nbsp; Thanks for your help.&lt;/P&gt;</description>
      <pubDate>Thu, 15 Feb 2024 19:16:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-upgrade-my-plan-but-the-box-is-grayed-out/m-p/751457#M28984</guid>
      <dc:creator>crsherman1</dc:creator>
      <dc:date>2024-02-15T19:16:15Z</dc:date>
    </item>
    <item>
      <title>Re: Payment</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-upgrade-my-plan-but-the-box-is-grayed-out/m-p/751458#M28985</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1805032"&gt;@crsherman1&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;I clicked the plan and when the credit card info box comes up it is grayed out.&amp;nbsp; It has said for the last week the site is down or it has been moved else where.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Can you provide a screenshot of the full page that you're seeing that on? Also, have you tried clearing your cache/browsing history or tried another browser?&lt;/P&gt;</description>
      <pubDate>Thu, 15 Feb 2024 18:14:38 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-upgrade-my-plan-but-the-box-is-grayed-out/m-p/751458#M28985</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2024-02-15T18:14:38Z</dc:date>
    </item>
    <item>
      <title>Re: Payment</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-upgrade-my-plan-but-the-box-is-grayed-out/m-p/751467#M28986</link>
      <description>&lt;P&gt;Thanks for the idea of changing browsers.&amp;nbsp; I did and I got the same response.&amp;nbsp; See the screen shot below.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="crsherman1_0-1708021837091(1).jpg" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/44043i83C033BC6A0B6708/image-size/medium?v=v2&amp;amp;px=400" role="button" title="crsherman1_0-1708021837091(1).jpg" alt="crsherman1_0-1708021837091(1).jpg" /&gt;&lt;/span&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 15 Feb 2024 19:18:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-upgrade-my-plan-but-the-box-is-grayed-out/m-p/751467#M28986</guid>
      <dc:creator>crsherman1</dc:creator>
      <dc:date>2024-02-15T19:18:33Z</dc:date>
    </item>
    <item>
      <title>Re: Payment</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-upgrade-my-plan-but-the-box-is-grayed-out/m-p/751478#M28987</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1805032"&gt;@crsherman1&lt;/a&gt;&lt;/SPAN&gt;, let's jump right into this!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did you have a previous subscription, that you cancelled prior to this?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Also, if you have a PayPal account, have you tried using that? If not, don't worry we'll get to the bottom of this, so that you can upgrade as soon as possible.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted, and we'll take it from there!&lt;/P&gt;</description>
      <pubDate>Thu, 15 Feb 2024 19:24:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-upgrade-my-plan-but-the-box-is-grayed-out/m-p/751478#M28987</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-02-15T19:24:33Z</dc:date>
    </item>
    <item>
      <title>Re: Payment</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-upgrade-my-plan-but-the-box-is-grayed-out/m-p/751502#M28990</link>
      <description>&lt;P&gt;Thank you Megan.&amp;nbsp; I have an account that had a credit card that expired.&amp;nbsp; When I received the notice that I was out of space, I noticed the credit card had expired.&amp;nbsp; I attempted to put in a new credit card to pay for an upgraded plan and that is when the grayed out section occurred.&amp;nbsp; I do not have a Paypal account and don't want one.&amp;nbsp; I had a bad experience with Paypal.&lt;/P&gt;</description>
      <pubDate>Thu, 15 Feb 2024 20:31:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-upgrade-my-plan-but-the-box-is-grayed-out/m-p/751502#M28990</guid>
      <dc:creator>crsherman1</dc:creator>
      <dc:date>2024-02-15T20:31:57Z</dc:date>
    </item>
    <item>
      <title>Re: Payment</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-upgrade-my-plan-but-the-box-is-grayed-out/m-p/751524#M28991</link>
      <description>&lt;P&gt;No worries, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1805032"&gt;@crsherman1&lt;/a&gt;&lt;/SPAN&gt;.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you don't like PayPal, we won't push you to use it.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;What I'd like however is to send you an email, is that okay? I'd like to check things internally, to see why this might be happening.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 15 Feb 2024 21:25:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-upgrade-my-plan-but-the-box-is-grayed-out/m-p/751524#M28991</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-02-15T21:25:32Z</dc:date>
    </item>
    <item>
      <title>Re: Payment</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-upgrade-my-plan-but-the-box-is-grayed-out/m-p/752326#M29080</link>
      <description>&lt;P&gt;Yes.&amp;nbsp; My email is [removed per the &lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/m-p/325896#M113" target="_blank" rel="noopener"&gt;Community's Guidelines&lt;/A&gt;]&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Chris&lt;/P&gt;</description>
      <pubDate>Tue, 20 Feb 2024 07:17:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-upgrade-my-plan-but-the-box-is-grayed-out/m-p/752326#M29080</guid>
      <dc:creator>crsherman1</dc:creator>
      <dc:date>2024-02-20T07:17:51Z</dc:date>
    </item>
    <item>
      <title>Re: Payment</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-upgrade-my-plan-but-the-box-is-grayed-out/m-p/752374#M29089</link>
      <description>&lt;P&gt;Hey Chris, sorry to jump in here, but I just followed up via email to have a further look internally.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Whenever you get the chance, please have a look at your inbox and we'll take it from there.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 20 Feb 2024 07:18:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-upgrade-my-plan-but-the-box-is-grayed-out/m-p/752374#M29089</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-02-20T07:18:58Z</dc:date>
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