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    <title>topic Re: Inconsistent answers from customer service agents in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Inconsistent-answers-from-customer-service-agents/m-p/752764#M29135</link>
    <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1806829"&gt;@anon221&lt;/a&gt;&lt;/SPAN&gt;, you would need to continue your communication with the original agent under ticket ID 23318209 for further assistance on this matter.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;We don't recommend opening new tickets, since this can delay subsequent responses.&lt;/P&gt;</description>
    <pubDate>Thu, 22 Feb 2024 01:01:07 GMT</pubDate>
    <dc:creator>Jay</dc:creator>
    <dc:date>2024-02-22T01:01:07Z</dc:date>
    <item>
      <title>Inconsistent answers from customer service agents</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Inconsistent-answers-from-customer-service-agents/m-p/752699#M29114</link>
      <description>&lt;P&gt;I had a PLUS plan. I then paid a prorated difference and upgraded to FAMILY, which was a mistake. Within 24 hours, I asked customer service to revert my plan back to PLUS and issue me a refund.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Agent 1 said:&lt;/P&gt;&lt;P&gt;They can refund me the difference of FAMILY and PLUS which I have just paid for. However, they would not give my PLUS plan back and rather will downgrade me to BASIC. And they will not refund me for the difference between PLUS and BASIC. Further, I will have to pay for PLUS for the second time if I want PLUS.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Agent 2 said:&lt;/P&gt;&lt;P&gt;They can refund me the different of FAMILY and PLUS which I have just paid for. And I will have PLUS afterwards.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Does Dropbox have a consistent policy? Which agent gave a wrong answer?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I now have two tickets open with different solutions presented to me. Am I suppose to deliver messages for these two agents so that they can have a discussion? Or should I open a third ticket for the issue of inconsistent answers?&lt;/P&gt;</description>
      <pubDate>Wed, 21 Feb 2024 20:39:24 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Inconsistent-answers-from-customer-service-agents/m-p/752699#M29114</guid>
      <dc:creator>anon221</dc:creator>
      <dc:date>2024-02-21T20:39:24Z</dc:date>
    </item>
    <item>
      <title>Re: Inconsistent answers from customer service agents</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Inconsistent-answers-from-customer-service-agents/m-p/752705#M29116</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1806829"&gt;@anon221&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;I now have two tickets open with different solutions presented to me.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Reply here with your ticket numbers and a Dropboxer may be able to check your tickets.&lt;/P&gt;</description>
      <pubDate>Wed, 21 Feb 2024 21:05:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Inconsistent-answers-from-customer-service-agents/m-p/752705#M29116</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2024-02-21T21:05:22Z</dc:date>
    </item>
    <item>
      <title>Re: Inconsistent answers from customer service agents</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Inconsistent-answers-from-customer-service-agents/m-p/752759#M29132</link>
      <description>&lt;P&gt;Ticket numbers:&lt;/P&gt;&lt;P&gt;#23318209&lt;/P&gt;&lt;P&gt;#23318235&lt;/P&gt;</description>
      <pubDate>Thu, 22 Feb 2024 00:38:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Inconsistent-answers-from-customer-service-agents/m-p/752759#M29132</guid>
      <dc:creator>anon221</dc:creator>
      <dc:date>2024-02-22T00:38:53Z</dc:date>
    </item>
    <item>
      <title>Re: Inconsistent answers from customer service agents</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Inconsistent-answers-from-customer-service-agents/m-p/752764#M29135</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1806829"&gt;@anon221&lt;/a&gt;&lt;/SPAN&gt;, you would need to continue your communication with the original agent under ticket ID 23318209 for further assistance on this matter.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;We don't recommend opening new tickets, since this can delay subsequent responses.&lt;/P&gt;</description>
      <pubDate>Thu, 22 Feb 2024 01:01:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Inconsistent-answers-from-customer-service-agents/m-p/752764#M29135</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-02-22T01:01:07Z</dc:date>
    </item>
    <item>
      <title>Re: Inconsistent answers from customer service agents</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Inconsistent-answers-from-customer-service-agents/m-p/752767#M29136</link>
      <description>&lt;P&gt;Has Agent 2 under the other ticket (ID&amp;nbsp;&lt;SPAN&gt;#23318235) offered a wrong solution?&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;If the answer is yes, I request an official explanation on why I paid for PLUS but get BASIC.&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;If the answer is no, why am I talking to Agent 1 who gave a wrong solution?&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 22 Feb 2024 01:17:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Inconsistent-answers-from-customer-service-agents/m-p/752767#M29136</guid>
      <dc:creator>anon221</dc:creator>
      <dc:date>2024-02-22T01:17:08Z</dc:date>
    </item>
    <item>
      <title>Re: Inconsistent answers from customer service agents</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Inconsistent-answers-from-customer-service-agents/m-p/752779#M29138</link>
      <description>&lt;P&gt;As this is related to account specific matters, I wouldn't be able to answer that query for you, only the support agent in question would be able to assist.&lt;/P&gt;</description>
      <pubDate>Thu, 22 Feb 2024 02:00:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Inconsistent-answers-from-customer-service-agents/m-p/752779#M29138</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-02-22T02:00:13Z</dc:date>
    </item>
    <item>
      <title>Re: Inconsistent answers from customer service agents</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Inconsistent-answers-from-customer-service-agents/m-p/752784#M29139</link>
      <description>&lt;P&gt;I suspect misconduct by either of the agents and demand an arbitrator to step in. It seems irresponsible and convenient of Dropbox to choose the agent whose solution maximizes Dropbox's profit and harms the client's interests.&lt;/P&gt;</description>
      <pubDate>Thu, 22 Feb 2024 02:14:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Inconsistent-answers-from-customer-service-agents/m-p/752784#M29139</guid>
      <dc:creator>anon221</dc:creator>
      <dc:date>2024-02-22T02:14:10Z</dc:date>
    </item>
    <item>
      <title>Re: Inconsistent answers from customer service agents</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Inconsistent-answers-from-customer-service-agents/m-p/752882#M29146</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1806829"&gt;@anon221&lt;/a&gt;&lt;/SPAN&gt;, sorry to hear about your experience.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can check out our refund policy &lt;A href="https://help.dropbox.com/plans/refund" target="_blank"&gt;here&lt;/A&gt;. &amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Just to clarify, refunds are only issued if required by law.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;For example, only users living in the EU, UK, or Turkey are eligible for a refund if they cancel their Dropbox Plus, Family, Professional, or Essentials subscription within 14 days of purchase.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;However, we try our best to look at cases individually.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you have further questions, please reach out on your support ticket #23318209 and we'll be happy to address them.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks.&lt;/P&gt;</description>
      <pubDate>Thu, 22 Feb 2024 13:27:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Inconsistent-answers-from-customer-service-agents/m-p/752882#M29146</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-02-22T13:27:29Z</dc:date>
    </item>
    <item>
      <title>Re: Inconsistent answers from customer service agents</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Inconsistent-answers-from-customer-service-agents/m-p/752942#M29152</link>
      <description>&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zhkz78z77uyz80zlz74zugz75zp2z67zz87zy1gg7z73zghqz70zz88zj"&gt;Hello&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1806829"&gt;@anon221&lt;/a&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zhkz78z77uyz80zlz74zugz75zp2z67zz87zy1gg7z73zghqz70zz88zj"&gt;Helen from Dropbox here. Thanks for reaching out.&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zhkz78z77uyz80zlz74zugz75zp2z67zz87zy1gg7z73zghqz70zz88zj"&gt;I’ll take over those tickets and take care of this issue for you.&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zhkz78z77uyz80zlz74zugz75zp2z67zz87zy1gg7z73zghqz70zz88zj"&gt;Best regards,&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zhkz78z77uyz80zlz74zugz75zp2z67zz87zy1gg7z73zghqz70zz88zj"&gt;Helen&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zhkz78z77uyz80zlz74zugz75zp2z67zz87zy1gg7z73zghqz70zz88zj"&gt;The Dropbox Team&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zhkz78z77uyz80zlz74zugz75zp2z67zz87zy1gg7z73zghqz70zz88zj url"&gt;&lt;A class="dynamiclink" href="https://www.dropbox.com/help" target="_blank" rel="noreferrer nofollow noopener"&gt;https://www.dropbox.com/help&lt;/A&gt;&lt;/SPAN&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zhkz78z77uyz80zlz74zugz75zp2z67zz87zy1gg7z73zghqz70zz88zj"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;</description>
      <pubDate>Thu, 22 Feb 2024 17:04:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Inconsistent-answers-from-customer-service-agents/m-p/752942#M29152</guid>
      <dc:creator>Helen DBX</dc:creator>
      <dc:date>2024-02-22T17:04:19Z</dc:date>
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