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  <channel>
    <title>topic Re: How to get refund for an account that wasn't upgraded? in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-get-refund-for-an-account-that-wasn-t-upgraded/m-p/752869#M29145</link>
    <description>&lt;P&gt;The account upgraded.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;However, it seems I had mistakenly upgraded to a different account (&lt;STRONG&gt;&lt;EM&gt;[removed]&lt;/EM&gt;&lt;/STRONG&gt; this is my office email address where I no longer get any code as it got changed by my company to &lt;STRONG&gt;&lt;EM&gt;[removed]&lt;/EM&gt;&lt;/STRONG&gt;) than the one I mainly (&lt;STRONG&gt;&lt;EM&gt;[removed]&lt;/EM&gt;&lt;/STRONG&gt;) use.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I looked up the payment info&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank" rel="noopener noreferrer"&gt;here&lt;/A&gt;, and I saw the different email address as the one used for my main Dropbox account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Now, I am unable to use the account and unable to stop the credit card payment.&lt;/P&gt;
&lt;P&gt;Please advise.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;EM&gt;&lt;STRONG&gt;[personal information removed per the&lt;/STRONG&gt; &lt;A href="https://www.dropboxforum.com/t5/Announcements/Community-Guidelines/td-p/325896" target="_blank" rel="noopener"&gt;Community's Guidelines&lt;/A&gt;]&lt;/EM&gt;&lt;/P&gt;</description>
    <pubDate>Thu, 22 Feb 2024 12:29:22 GMT</pubDate>
    <dc:creator>khpsrj</dc:creator>
    <dc:date>2024-02-22T12:29:22Z</dc:date>
    <item>
      <title>How to get refund for an account that wasn't upgraded?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-get-refund-for-an-account-that-wasn-t-upgraded/m-p/752850#M29141</link>
      <description>&lt;P&gt;I used credit card to upgrade the plan. After, around 1 month, I observed that my credit card was charged but the plan was downgraded.&lt;/P&gt; 
&lt;P&gt;&amp;nbsp;&lt;/P&gt; 
&lt;P&gt;How to get refund for which plan was not upgraded?&lt;/P&gt; 
&lt;P&gt;&amp;nbsp;&lt;/P&gt; 
&lt;P&gt;Also, how to remove my credit card details from Dropbox system to ensure charging of credit card is discontinued?&lt;/P&gt; 
&lt;P&gt;&amp;nbsp;&lt;/P&gt; 
&lt;P&gt;My username is khpsrj and email is [removed per the &lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank"&gt;Dropbox Community Guidelines&lt;/A&gt;]&lt;/P&gt; 
&lt;P&gt;&amp;nbsp;&lt;/P&gt; 
&lt;P&gt;Please advise.&lt;/P&gt;</description>
      <pubDate>Thu, 22 Feb 2024 10:38:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-get-refund-for-an-account-that-wasn-t-upgraded/m-p/752850#M29141</guid>
      <dc:creator>khpsrj</dc:creator>
      <dc:date>2024-02-22T10:38:56Z</dc:date>
    </item>
    <item>
      <title>Re: How to get refund for an account that wasn't upgraded?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-get-refund-for-an-account-that-wasn-t-upgraded/m-p/752861#M29143</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1807001"&gt;@khpsrj&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;, thanks for joining the Dropbox Community.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This is quite a strange issue; was the account never upgraded or was it upgraded and then somehow got downgraded?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is it possible that you upgraded a different account than the one you mainly use?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you look up the payment info &lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank"&gt;here&lt;/A&gt;, do you see the same email address as the one used for your main Dropbox account?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know and we'll go from there.&lt;/P&gt;</description>
      <pubDate>Thu, 22 Feb 2024 10:40:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-get-refund-for-an-account-that-wasn-t-upgraded/m-p/752861#M29143</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-02-22T10:40:54Z</dc:date>
    </item>
    <item>
      <title>Re: How to get refund for an account that wasn't upgraded?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-get-refund-for-an-account-that-wasn-t-upgraded/m-p/752869#M29145</link>
      <description>&lt;P&gt;The account upgraded.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;However, it seems I had mistakenly upgraded to a different account (&lt;STRONG&gt;&lt;EM&gt;[removed]&lt;/EM&gt;&lt;/STRONG&gt; this is my office email address where I no longer get any code as it got changed by my company to &lt;STRONG&gt;&lt;EM&gt;[removed]&lt;/EM&gt;&lt;/STRONG&gt;) than the one I mainly (&lt;STRONG&gt;&lt;EM&gt;[removed]&lt;/EM&gt;&lt;/STRONG&gt;) use.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I looked up the payment info&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://www.dropbox.com/payments/find_receipt" target="_blank" rel="noopener noreferrer"&gt;here&lt;/A&gt;, and I saw the different email address as the one used for my main Dropbox account.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Now, I am unable to use the account and unable to stop the credit card payment.&lt;/P&gt;
&lt;P&gt;Please advise.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;EM&gt;&lt;STRONG&gt;[personal information removed per the&lt;/STRONG&gt; &lt;A href="https://www.dropboxforum.com/t5/Announcements/Community-Guidelines/td-p/325896" target="_blank" rel="noopener"&gt;Community's Guidelines&lt;/A&gt;]&lt;/EM&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 22 Feb 2024 12:29:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-get-refund-for-an-account-that-wasn-t-upgraded/m-p/752869#M29145</guid>
      <dc:creator>khpsrj</dc:creator>
      <dc:date>2024-02-22T12:29:22Z</dc:date>
    </item>
    <item>
      <title>Re: How to get refund for an account that wasn't upgraded?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-get-refund-for-an-account-that-wasn-t-upgraded/m-p/752884#M29147</link>
      <description>&lt;P&gt;Thanks for the update, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1807001"&gt;@khpsrj&lt;/a&gt;&lt;/SPAN&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;In this case, I would suggest reaching out to our support team for further assistance.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can do that by opening a private browsing/incognito window on your browser and going to &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this page&lt;/A&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;There, add an email address you can access (not the address of the paid account, since you can't access it), fill out the form and submit your request.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know once you have your ticket number!&lt;/P&gt;</description>
      <pubDate>Thu, 22 Feb 2024 13:48:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-get-refund-for-an-account-that-wasn-t-upgraded/m-p/752884#M29147</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-02-22T13:48:49Z</dc:date>
    </item>
    <item>
      <title>Re: How to get refund for an account that wasn't upgraded?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-get-refund-for-an-account-that-wasn-t-upgraded/m-p/752904#M29148</link>
      <description>&lt;P&gt;Thank Hannah for quick response.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I am overwhelmed and confused with lot of options on the link you provided.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I will appreciate if you can please send me more detailed steps.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 22 Feb 2024 15:18:39 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-get-refund-for-an-account-that-wasn-t-upgraded/m-p/752904#M29148</guid>
      <dc:creator>khpsrj</dc:creator>
      <dc:date>2024-02-22T15:18:39Z</dc:date>
    </item>
    <item>
      <title>Re: How to get refund for an account that wasn't upgraded?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-get-refund-for-an-account-that-wasn-t-upgraded/m-p/752925#M29149</link>
      <description>&lt;P&gt;I understand, &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1807001"&gt;@khpsrj&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;, can I send you an email on my end instead?&lt;/P&gt;</description>
      <pubDate>Thu, 22 Feb 2024 16:02:11 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-get-refund-for-an-account-that-wasn-t-upgraded/m-p/752925#M29149</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-02-22T16:02:11Z</dc:date>
    </item>
    <item>
      <title>Re: How to get refund for an account that wasn't upgraded?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-get-refund-for-an-account-that-wasn-t-upgraded/m-p/752932#M29150</link>
      <description>&lt;P&gt;Yes, please send me an email to following email. That will be perfect.&amp;nbsp;&lt;BR /&gt;&lt;BR /&gt;My email is [&lt;I&gt;removed per &lt;/I&gt;&lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank"&gt;&lt;I&gt;Community Guidelines&lt;/I&gt;&lt;/A&gt;]&lt;/P&gt;</description>
      <pubDate>Thu, 22 Feb 2024 17:16:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-get-refund-for-an-account-that-wasn-t-upgraded/m-p/752932#M29150</guid>
      <dc:creator>khpsrj</dc:creator>
      <dc:date>2024-02-22T17:16:31Z</dc:date>
    </item>
    <item>
      <title>Re: How to get refund for an account that wasn't upgraded?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-get-refund-for-an-account-that-wasn-t-upgraded/m-p/752945#M29153</link>
      <description>&lt;P&gt;You're all set, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1807001"&gt;@khpsrj&lt;/a&gt;&lt;/SPAN&gt;! Please reply back to my email, when you get the chance, and we'll take it from there.&lt;/P&gt;</description>
      <pubDate>Thu, 22 Feb 2024 17:22:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-to-get-refund-for-an-account-that-wasn-t-upgraded/m-p/752945#M29153</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-02-22T17:22:32Z</dc:date>
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