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    <title>topic Re: Cannot Access Past Bills in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Past-Bills/m-p/754290#M29238</link>
    <description>How about instead of sending me down another rabbit hole, you ask someone from the Billing team to email me directly. This is getting beyond ridiculous. The form asked me for credit card information which I am not going to provide because all I have is a very very elementary billing question because I can’t see any of my past bills.</description>
    <pubDate>Thu, 29 Feb 2024 22:52:44 GMT</pubDate>
    <dc:creator>mtsang</dc:creator>
    <dc:date>2024-02-29T22:52:44Z</dc:date>
    <item>
      <title>Cannot Access Past Bills</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Past-Bills/m-p/754037#M29208</link>
      <description>&lt;P&gt;I find it incredibly rediculous that I cannot contact anyone to fix a billing issue, when this is a basic provision that I should have regardless of the tier I subscribe to. What does your long time loyal customer have to do to get some support (without upgrading then downgrading to get a human to support my basic billing issue)?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thread in reverse chronological order:&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Ticket #23342843: Dropbot Support Chat&lt;/P&gt;&lt;P&gt;Hi,&lt;/P&gt;&lt;P&gt;Your question has been received by our support team. We’ll get in touch soon with a solution or if we need more details.&lt;/P&gt;&lt;P&gt;--&lt;/P&gt;&lt;P&gt;Hi there, I’ve been paying a monthly amount For a very long time, but there are no invoices when I checked the billing section please assist ASAP. Thank you.&lt;/P&gt;&lt;P&gt;--&lt;/P&gt;&lt;P&gt;Thanks for reaching out to Dropbox support. Replies to this email are routed to an unmonitored inbox and will not be answered by our support team.&lt;/P&gt;&lt;P&gt;Your technical support options depend on what kind of account you have. To see the support options for your account, log in and go to &lt;A href="https://dropbox.com/support" target="_blank"&gt;https://dropbox.com/support&lt;/A&gt;.&lt;/P&gt;&lt;P&gt;In the meantime, why not check out our help centre...&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 29 Feb 2024 00:28:36 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Past-Bills/m-p/754037#M29208</guid>
      <dc:creator>mtsang</dc:creator>
      <dc:date>2024-02-29T00:28:36Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Access Past Bills</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Past-Bills/m-p/754051#M29209</link>
      <description>&lt;P&gt;Hi there &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1809044"&gt;@mtsang&lt;/a&gt;&lt;/SPAN&gt; - sorry to hear about this.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you have a billing query, you can reach out to our support team through &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this form&lt;/A&gt; directly.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant details.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you have any troubles with this, let me know and I'll open a ticket for you from my end instead.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks!&lt;/P&gt;</description>
      <pubDate>Thu, 29 Feb 2024 01:26:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Past-Bills/m-p/754051#M29209</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-02-29T01:26:58Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Access Past Bills</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Past-Bills/m-p/754068#M29210</link>
      <description>&lt;P&gt;There is no form when I visit this link in an incognito window. Please open me a ticket. Thank you.&lt;/P&gt;</description>
      <pubDate>Thu, 29 Feb 2024 05:06:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Past-Bills/m-p/754068#M29210</guid>
      <dc:creator>mtsang</dc:creator>
      <dc:date>2024-02-29T05:06:15Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Access Past Bills</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Past-Bills/m-p/754107#M29218</link>
      <description>&lt;P&gt;You should be able to fill out the form, after choosing "other" in the "I want to look up information related to:" section, and putting in an email address you can access, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1809044"&gt;@mtsang&lt;/a&gt;&lt;/SPAN&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you try once again?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you're still having issues, let me know.&lt;/P&gt;</description>
      <pubDate>Thu, 29 Feb 2024 11:07:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Past-Bills/m-p/754107#M29218</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-02-29T11:07:50Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Access Past Bills</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Past-Bills/m-p/754234#M29230</link>
      <description>&lt;P&gt;No still no luck. I literally searched for the terms "other" and "look".&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;This is getting very frustrating.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Please help expediciously as I have already wasted a LOT of time getting to this point.&lt;/P&gt;</description>
      <pubDate>Thu, 29 Feb 2024 19:27:36 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Past-Bills/m-p/754234#M29230</guid>
      <dc:creator>mtsang</dc:creator>
      <dc:date>2024-02-29T19:27:36Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Access Past Bills</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Past-Bills/m-p/754253#M29231</link>
      <description>&lt;P&gt;Sorry to hear you're still having issues with this &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1809044"&gt;@mtsang&lt;/a&gt;&lt;/SPAN&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Would it be OK if we sent you an email from our end to have a further look internally?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 29 Feb 2024 21:14:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Past-Bills/m-p/754253#M29231</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-02-29T21:14:40Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Access Past Bills</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Past-Bills/m-p/754282#M29234</link>
      <description>&lt;P&gt;yes. thanks.&lt;/P&gt;</description>
      <pubDate>Thu, 29 Feb 2024 22:13:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Past-Bills/m-p/754282#M29234</guid>
      <dc:creator>mtsang</dc:creator>
      <dc:date>2024-02-29T22:13:01Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Access Past Bills</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Past-Bills/m-p/754287#M29237</link>
      <description>&lt;P&gt;No biggie &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1809044"&gt;@mtsang&lt;/a&gt;&lt;/SPAN&gt; &amp;nbsp;- you've got &lt;img class="lia-deferred-image lia-image-emoji" src="https://www.dropboxforum.com/html/@57C7D91998721DF4DFD936069281E68A/images/emoticons/2709.png" alt=":envelope:" title=":envelope:" /&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;At your convenience, have a look at your inbox and we'll take it from there.&lt;/P&gt;</description>
      <pubDate>Thu, 29 Feb 2024 22:38:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Past-Bills/m-p/754287#M29237</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-02-29T22:38:27Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Access Past Bills</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Past-Bills/m-p/754290#M29238</link>
      <description>How about instead of sending me down another rabbit hole, you ask someone from the Billing team to email me directly. This is getting beyond ridiculous. The form asked me for credit card information which I am not going to provide because all I have is a very very elementary billing question because I can’t see any of my past bills.</description>
      <pubDate>Thu, 29 Feb 2024 22:52:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Past-Bills/m-p/754290#M29238</guid>
      <dc:creator>mtsang</dc:creator>
      <dc:date>2024-02-29T22:52:44Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Access Past Bills</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Past-Bills/m-p/754292#M29239</link>
      <description>&lt;P&gt;You can reply back to the email I sent you an I'll forward your request to the appropriate department from there &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1809044"&gt;@mtsang&lt;/a&gt;&lt;/SPAN&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know if you have anything else to add here in the meantime.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 29 Feb 2024 22:55:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Past-Bills/m-p/754292#M29239</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-02-29T22:55:43Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Access Past Bills</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Past-Bills/m-p/754293#M29240</link>
      <description>And for the record mentioned above, somebody said that they would contact me directly.</description>
      <pubDate>Thu, 29 Feb 2024 22:56:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Past-Bills/m-p/754293#M29240</guid>
      <dc:creator>mtsang</dc:creator>
      <dc:date>2024-02-29T22:56:02Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot Access Past Bills</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Past-Bills/m-p/754294#M29241</link>
      <description>&lt;P&gt;Yes indeed &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1809044"&gt;@mtsang&lt;/a&gt;&lt;/SPAN&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I've already sent you an email to investigate further. Have you not received it yet?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 29 Feb 2024 22:58:46 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cannot-Access-Past-Bills/m-p/754294#M29241</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-02-29T22:58:46Z</dc:date>
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