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    <title>topic Re: 11.99 charge for unknown account. Can't submit billing form in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/11-99-charge-for-unknown-account-Can-t-submit-billing-form/m-p/754812#M29263</link>
    <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1810309"&gt;@jmfccompany&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you try switching browsers to see if this helps when you access &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this page&lt;/A&gt;, while on an incognito/private browsing window (and not being signed in)?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted!&lt;/P&gt;</description>
    <pubDate>Mon, 04 Mar 2024 15:26:40 GMT</pubDate>
    <dc:creator>Jay</dc:creator>
    <dc:date>2024-03-04T15:26:40Z</dc:date>
    <item>
      <title>11.99 charge for unknown account. Can't submit billing form</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/11-99-charge-for-unknown-account-Can-t-submit-billing-form/m-p/754805#M29262</link>
      <description>&lt;P&gt;I started getting monthly charges of 11.99 since January 2 but can't figure out which account it is for since I have an annual Family Plan.&lt;/P&gt;&lt;P&gt;I'm getting a "Receipt for Your Payment to Dropbox" email from Paypal and it's not showing any email address or any other indication to which account it is for.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I found the billing request form, but I keep getting the error below when I click submit. I tried submitting while logged in, logged out, incognito but still can't make it work. So I need assistance please and I'm not sure if it's secure to post a transaction id here so someone tell me what I need to do next.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="jmfccompany_0-1709562999377.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/44424i1EC50F2E05AF49A8/image-size/medium?v=v2&amp;amp;px=400" role="button" title="jmfccompany_0-1709562999377.png" alt="jmfccompany_0-1709562999377.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 04 Mar 2024 14:39:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/11-99-charge-for-unknown-account-Can-t-submit-billing-form/m-p/754805#M29262</guid>
      <dc:creator>jmfccompany</dc:creator>
      <dc:date>2024-03-04T14:39:10Z</dc:date>
    </item>
    <item>
      <title>Re: 11.99 charge for unknown account. Can't submit billing form</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/11-99-charge-for-unknown-account-Can-t-submit-billing-form/m-p/754812#M29263</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1810309"&gt;@jmfccompany&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you try switching browsers to see if this helps when you access &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this page&lt;/A&gt;, while on an incognito/private browsing window (and not being signed in)?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Keep me posted!&lt;/P&gt;</description>
      <pubDate>Mon, 04 Mar 2024 15:26:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/11-99-charge-for-unknown-account-Can-t-submit-billing-form/m-p/754812#M29263</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-03-04T15:26:40Z</dc:date>
    </item>
    <item>
      <title>Re: 11.99 charge for unknown account. Can't submit billing form</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/11-99-charge-for-unknown-account-Can-t-submit-billing-form/m-p/754860#M29274</link>
      <description>&lt;P&gt;I did it on Edge, Incognito because it's my only other browser. Both of these showed up. Can you confirm if the thing was submitted at all?&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="jmfccompany_0-1709574146149.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/44427i12C5F0D16190CB94/image-size/medium?v=v2&amp;amp;px=400" role="button" title="jmfccompany_0-1709574146149.png" alt="jmfccompany_0-1709574146149.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="jmfccompany_1-1709574149104.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/44428i03D3502506BC73B4/image-size/medium?v=v2&amp;amp;px=400" role="button" title="jmfccompany_1-1709574149104.png" alt="jmfccompany_1-1709574149104.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 04 Mar 2024 17:43:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/11-99-charge-for-unknown-account-Can-t-submit-billing-form/m-p/754860#M29274</guid>
      <dc:creator>jmfccompany</dc:creator>
      <dc:date>2024-03-04T17:43:12Z</dc:date>
    </item>
    <item>
      <title>Re: 11.99 charge for unknown account. Can't submit billing form</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/11-99-charge-for-unknown-account-Can-t-submit-billing-form/m-p/754867#M29275</link>
      <description>&lt;P&gt;Can you check to see if you received any email in your inbox or spam folder from Dropbox or Zendesk?&lt;/P&gt;</description>
      <pubDate>Mon, 04 Mar 2024 18:04:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/11-99-charge-for-unknown-account-Can-t-submit-billing-form/m-p/754867#M29275</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-03-04T18:04:21Z</dc:date>
    </item>
    <item>
      <title>Re: 11.99 charge for unknown account. Can't submit billing form</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/11-99-charge-for-unknown-account-Can-t-submit-billing-form/m-p/754871#M29277</link>
      <description>&lt;P&gt;I didn't receive any email. Checked every folder.&lt;/P&gt;</description>
      <pubDate>Mon, 04 Mar 2024 18:08:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/11-99-charge-for-unknown-account-Can-t-submit-billing-form/m-p/754871#M29277</guid>
      <dc:creator>jmfccompany</dc:creator>
      <dc:date>2024-03-04T18:08:58Z</dc:date>
    </item>
    <item>
      <title>Re: 11.99 charge for unknown account. Can't submit billing form</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/11-99-charge-for-unknown-account-Can-t-submit-billing-form/m-p/754908#M29280</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1810309"&gt;@jmfccompany&lt;/a&gt;&lt;/SPAN&gt;, in that case, can we send you an email on our end, so we can investigate further?&lt;/P&gt;</description>
      <pubDate>Mon, 04 Mar 2024 21:38:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/11-99-charge-for-unknown-account-Can-t-submit-billing-form/m-p/754908#M29280</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-03-04T21:38:15Z</dc:date>
    </item>
    <item>
      <title>Re: 11.99 charge for unknown account. Can't submit billing form</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/11-99-charge-for-unknown-account-Can-t-submit-billing-form/m-p/754994#M29286</link>
      <description>&lt;P&gt;Yes. Please email me.&lt;/P&gt;</description>
      <pubDate>Tue, 05 Mar 2024 09:10:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/11-99-charge-for-unknown-account-Can-t-submit-billing-form/m-p/754994#M29286</guid>
      <dc:creator>jmfccompany</dc:creator>
      <dc:date>2024-03-05T09:10:45Z</dc:date>
    </item>
    <item>
      <title>Re: 11.99 charge for unknown account. Can't submit billing form</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/11-99-charge-for-unknown-account-Can-t-submit-billing-form/m-p/754997#M29287</link>
      <description>&lt;P&gt;You’re all set, &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1810309"&gt;@jmfccompany&lt;/a&gt;! Please reply back to my email, and we’ll take it from there.&lt;/P&gt;</description>
      <pubDate>Tue, 05 Mar 2024 09:39:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/11-99-charge-for-unknown-account-Can-t-submit-billing-form/m-p/754997#M29287</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-03-05T09:39:00Z</dc:date>
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