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  <channel>
    <title>topic Can't access my old email and don't remember my password to cancel subscription in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/756454#M29398</link>
    <description>&lt;P&gt;I can't access my old email and don''t remember my old password. I am having no luck with all the Chatbox sugestions. Is there any way of talking to an actual person who could help me sort this out? Thanks!&lt;/P&gt;</description>
    <pubDate>Mon, 11 Mar 2024 18:15:17 GMT</pubDate>
    <dc:creator>Revd</dc:creator>
    <dc:date>2024-03-11T18:15:17Z</dc:date>
    <item>
      <title>I want to cancel a subscription but can't access old email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/755163#M29298</link>
      <description>&lt;P&gt;&lt;SPAN&gt;I have a few dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from an old employee, I no longer have access to it. I have the password but it is requesting a 6 digit code in which I can not access. How can I do this without having access to the email address? I have an invoice from dropbox showing the Premium monthly charge as proof that it is my account.&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 06 Mar 2024 00:57:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/755163#M29298</guid>
      <dc:creator>LetsDesign</dc:creator>
      <dc:date>2024-03-06T00:57:17Z</dc:date>
    </item>
    <item>
      <title>Re: I want to cancel a subscription but can't access old email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/755164#M29299</link>
      <description>&lt;BLOCKQUOTE style="overflow: hidden; padding-right: 1.5em; padding-left: 1.5em; margin-left: 0; margin-right: 0; font-style: italic; border-left: solid 5px hsl(0, 0%, 80%);"&gt; 
 &lt;HR style="margin: 15px 0; height: 4px; background: hsl(0, 0%, 87%); border: 0;" /&gt; 
 &lt;A href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1810750" target="_blank"&gt;@LetsDesign&lt;/A&gt;&amp;nbsp;wrote: 
 &lt;BR /&gt; 
 &lt;P&gt;&lt;SPAN&gt;I have the password but it is requesting a 6 digit code in which I can not access. How can I do this without having access to the email address?&lt;/SPAN&gt;&lt;/P&gt; 
 &lt;HR style="margin: 15px 0; height: 4px; background: hsl(0, 0%, 87%); border: 0;" /&gt; 
&lt;/BLOCKQUOTE&gt; 
&lt;P&gt;You can try contacting Support, but without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.&lt;/P&gt; 
&lt;P&gt;&amp;nbsp;&lt;/P&gt; 
&lt;UL&gt; 
 &lt;LI&gt;&lt;A href="https://help.dropbox.com/account-access/lost-email-access" target="_blank" rel="noopener noreferrer"&gt;https://help.dropbox.com/account-access/lost-email-access&lt;/A&gt;&lt;/LI&gt; 
&lt;/UL&gt; 
&lt;P&gt;&lt;BR /&gt;To contact Support, visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for sign in issues. &lt;STRONG&gt;It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/STRONG&gt;&lt;/P&gt; 
&lt;P&gt;&amp;nbsp;&lt;/P&gt; 
&lt;UL&gt; 
 &lt;LI&gt;&lt;A href="https://www.dropbox.com/support/sign-in-issues" target="_blank" rel="noopener noreferrer"&gt;https://www.dropbox.com/support/sign-in-issues&lt;/A&gt;&lt;/LI&gt; 
&lt;/UL&gt; 
&lt;P&gt;&amp;nbsp;&lt;/P&gt; 
&lt;P&gt;If Support is not able to get you access to the account, they can at least cancel any future charges if there's still an active subscription.&lt;/P&gt;</description>
      <pubDate>Wed, 06 Mar 2024 00:56:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/755164#M29299</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2024-03-06T00:56:21Z</dc:date>
    </item>
    <item>
      <title>Re: I want to cancel a subscription but can't access old email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/755165#M29300</link>
      <description>&lt;P&gt;That's the issue, my credit card keeps getting charged and I want to cancel it but I can not access the email address. I need help to cancel the account.&lt;/P&gt;</description>
      <pubDate>Wed, 06 Mar 2024 00:56:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/755165#M29300</guid>
      <dc:creator>LetsDesign</dc:creator>
      <dc:date>2024-03-06T00:56:44Z</dc:date>
    </item>
    <item>
      <title>Re: I want to cancel a subscription but can't access old email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/755206#M29305</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1810750"&gt;@LetsDesign&lt;/a&gt;&lt;/SPAN&gt;, I would suggest reaching out to our support team by following the steps Rich described in his response above.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you have your ticket number, send it to us as well, so we can look it up in our system.&lt;/P&gt;</description>
      <pubDate>Wed, 06 Mar 2024 00:59:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/755206#M29305</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-03-06T00:59:17Z</dc:date>
    </item>
    <item>
      <title>Re: I want to cancel a subscription but can't access old email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/756166#M29378</link>
      <description>&lt;P&gt;Thanks Hannah, I have contacted support, and I am awaiting a response.&lt;/P&gt;</description>
      <pubDate>Sat, 09 Mar 2024 21:48:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/756166#M29378</guid>
      <dc:creator>LetsDesign</dc:creator>
      <dc:date>2024-03-09T21:48:20Z</dc:date>
    </item>
    <item>
      <title>Re: I want to cancel a subscription but can't access old email</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/756363#M29390</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1810750"&gt;@LetsDesign&lt;/a&gt;&lt;/SPAN&gt; - sorry to jump in here, but if you have a ticket ID, you can share it with us here so that we can look it up in our system as well, if needed.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Happy Monday by the way!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 11 Mar 2024 12:58:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/756363#M29390</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-03-11T12:58:56Z</dc:date>
    </item>
    <item>
      <title>Can't access my old email and don't remember my password to cancel subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/756454#M29398</link>
      <description>&lt;P&gt;I can't access my old email and don''t remember my old password. I am having no luck with all the Chatbox sugestions. Is there any way of talking to an actual person who could help me sort this out? Thanks!&lt;/P&gt;</description>
      <pubDate>Mon, 11 Mar 2024 18:15:17 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/756454#M29398</guid>
      <dc:creator>Revd</dc:creator>
      <dc:date>2024-03-11T18:15:17Z</dc:date>
    </item>
    <item>
      <title>Re: Can't access my old email and don't remember my password to cancel subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/756479#M29399</link>
      <description>&lt;BLOCKQUOTE style="overflow: hidden; padding-right: 1.5em; padding-left: 1.5em; margin-left: 0; margin-right: 0; font-style: italic; border-left: solid 5px hsl(0, 0%, 80%);"&gt; 
 &lt;HR style="margin: 15px 0; height: 4px; background: hsl(0, 0%, 87%); border: 0;" /&gt; 
 &lt;A href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1812389" target="_blank"&gt;@Revd&lt;/A&gt;&amp;nbsp;wrote: 
 &lt;BR /&gt; 
 &lt;P&gt;I can't access my old email and don''t remember my old password.&lt;/P&gt; 
 &lt;HR style="margin: 15px 0; height: 4px; background: hsl(0, 0%, 87%); border: 0;" /&gt; 
&lt;/BLOCKQUOTE&gt; 
&lt;P&gt;Are you trying to cancel an active subscription on an account you can no longer access? If so, you'll need to contact Dropbox Support directly.&lt;/P&gt; 
&lt;P&gt;&amp;nbsp;&lt;/P&gt; 
&lt;P&gt;Visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. &lt;STRONG&gt;It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/STRONG&gt;&lt;/P&gt; 
&lt;P&gt;&amp;nbsp;&lt;/P&gt; 
&lt;UL&gt; 
 &lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank" rel="noopener noreferrer"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt; 
&lt;/UL&gt;</description>
      <pubDate>Mon, 11 Mar 2024 18:15:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/756479#M29399</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2024-03-11T18:15:31Z</dc:date>
    </item>
    <item>
      <title>Cannot cancel dropbox subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/777825#M31466</link>
      <description>&lt;P&gt;Hello, I have an old subscription from a previous company that I cannot cancel.&amp;nbsp; 2FA is on and I no longer have access to the email address associated with the account.&amp;nbsp; I just recently got charged another annual subscription fee.&amp;nbsp; Also it is apparently impossible to contact a human support person except through this forum...??&amp;nbsp; The bots can't figure out how to help me with this one.&amp;nbsp; Can we please close this account and cancel the recent annual subscription charge?&amp;nbsp; Thank you.&lt;/P&gt;</description>
      <pubDate>Mon, 17 Jun 2024 18:17:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/777825#M31466</guid>
      <dc:creator>tscheinblum</dc:creator>
      <dc:date>2024-06-17T18:17:12Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot cancel dropbox subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/777828#M31467</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1847871"&gt;@tscheinblum&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;I have an old subscription from a previous company that I cannot cancel.&amp;nbsp; 2FA is on and I no longer have access to the email address associated with the account.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You'll need to contact Dropbox Support directly. Visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. &lt;STRONG&gt;It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/STRONG&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Mon, 17 Jun 2024 18:26:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/777828#M31467</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2024-06-17T18:26:06Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot cancel dropbox subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/777832#M31468</link>
      <description>&lt;P&gt;Thanks, I submitted a request on there, hopefully that works!&lt;/P&gt;</description>
      <pubDate>Mon, 17 Jun 2024 18:31:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/777832#M31468</guid>
      <dc:creator>tscheinblum</dc:creator>
      <dc:date>2024-06-17T18:31:12Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot cancel dropbox subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/778497#M31548</link>
      <description>Hi Rich, I submitted the help request on Monday following your instructions but still haven't received a response. Is there another way to get in touch with customer support? Thank you.</description>
      <pubDate>Thu, 20 Jun 2024 15:13:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/778497#M31548</guid>
      <dc:creator>tscheinblum</dc:creator>
      <dc:date>2024-06-20T15:13:07Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot cancel dropbox subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/778500#M31549</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1847871"&gt;@tscheinblum&lt;/a&gt;&lt;/SPAN&gt; - did you get &amp;nbsp;a ticket ID by any chance?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If so, please share it with us here so that we can look it up in our system.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 20 Jun 2024 15:20:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/778500#M31549</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-06-20T15:20:27Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot cancel dropbox subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/778504#M31550</link>
      <description>&lt;P&gt;Hi Walter, no ticket number is given when submitting through the help site following Rich's instructions. I just tried it again to double check. I did provide my email associated with this profile and my work email I can no longer access&amp;nbsp;&lt;EM&gt;[personal information removed per the &lt;A href="https://www.dropboxforum.com/t5/Announcements/Community-Guidelines/td-p/325896" target="_blank"&gt;Community's Guidelines&lt;/A&gt;]&lt;/EM&gt; in the submissions in case you can search for it that way? Thanks.&lt;/P&gt;</description>
      <pubDate>Thu, 20 Jun 2024 16:10:19 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/778504#M31550</guid>
      <dc:creator>tscheinblum</dc:creator>
      <dc:date>2024-06-20T16:10:19Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot cancel dropbox subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/778511#M31551</link>
      <description>&lt;P&gt;I was able to find two tickets in our system that are associated with the email address on your Community profile. Do you have access to that email address &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1847871"&gt;@tscheinblum&lt;/a&gt;&lt;/SPAN&gt; ?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If so, you can look in your inbox for your tickets and if you can't find them, check your spam/junk folder as well.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you still can't find your tickets, let me know here and I'll send you an email from my end to investigate further.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 20 Jun 2024 16:32:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/778511#M31551</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-06-20T16:32:43Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot cancel dropbox subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/778551#M31552</link>
      <description>Hi Walter, I have access to the Gmail account, which is what I'm using to sign into the community profile. I don't see any emails from Dropbox concerning the tickets though. Also checked junk. Thanks!</description>
      <pubDate>Thu, 20 Jun 2024 18:50:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/778551#M31552</guid>
      <dc:creator>tscheinblum</dc:creator>
      <dc:date>2024-06-20T18:50:04Z</dc:date>
    </item>
    <item>
      <title>Re: Cannot cancel dropbox subscription</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/778552#M31553</link>
      <description>&lt;P&gt;Thanks for the update &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1847871"&gt;@tscheinblum&lt;/a&gt;&lt;/SPAN&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I've just sent you an email to the email address that's linked to your profile here on our Community.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you have a look at your inbox for my message now?&lt;/P&gt;</description>
      <pubDate>Thu, 20 Jun 2024 18:59:05 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/778552#M31553</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-06-20T18:59:05Z</dc:date>
    </item>
    <item>
      <title>Can’t access Dropbox email for access code</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/779099#M31621</link>
      <description>I am being charged on an account associated with an old job email that I can’t access. I am unable to login be use it sends an access code to that email which I have no way of getting. Help</description>
      <pubDate>Mon, 24 Jun 2024 16:29:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/779099#M31621</guid>
      <dc:creator>Kdstewart</dc:creator>
      <dc:date>2024-06-24T16:29:40Z</dc:date>
    </item>
    <item>
      <title>Re: Can’t access Dropbox email for access code</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/779104#M31622</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1849769"&gt;@Kdstewart&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;I am being charged on an account associated with an old job email that I can’t access. I am unable to login be use it sends an access code to that email which I have no way of getting.&lt;BR /&gt;&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You can try contacting Support, but without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://help.dropbox.com/account-access/lost-email-access" target="_blank"&gt;https://help.dropbox.com/account-access/lost-email-access&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;To contact Support, visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox address, including these forums&lt;/STRONG&gt;, and you'll see an option for sign in issues. &lt;STRONG&gt;It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/STRONG&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/sign-in-issues" target="_blank"&gt;https://www.dropbox.com/support/sign-in-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you're unable to gain access to the account, Support will at least be able to cancel any future payments if the account is on a paid subscription.&lt;/P&gt;</description>
      <pubDate>Mon, 24 Jun 2024 16:51:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/779104#M31622</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2024-06-24T16:51:33Z</dc:date>
    </item>
    <item>
      <title>Business Account</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/779167#M31626</link>
      <description>I was a user of a business account at Seismic. When someone else left the company, I paid the subscription with my credit card and was reimbursed by Seismic. I have not worked there since 2020 and I do not have access to that email account and I keep getting charged for the account. Please help! Thanks.</description>
      <pubDate>Mon, 24 Jun 2024 22:14:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-want-to-cancel-a-subscription-but-can-t-access-old-email/m-p/779167#M31626</guid>
      <dc:creator>NeolaMace</dc:creator>
      <dc:date>2024-06-24T22:14:50Z</dc:date>
    </item>
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