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    <title>topic Re: My plan was downgraded, but I paid for an upgrade. in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-plan-was-downgraded-but-I-paid-for-an-upgrade/m-p/758193#M29560</link>
    <description>&lt;P&gt;Can I send you an email, in order for us to have a closer look into this &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1813821"&gt;@Oficina de detalhamentos&lt;/a&gt;&lt;/SPAN&gt;?&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Mon, 18 Mar 2024 20:29:02 GMT</pubDate>
    <dc:creator>Megan</dc:creator>
    <dc:date>2024-03-18T20:29:02Z</dc:date>
    <item>
      <title>My plan was downgraded, but I paid for an upgrade.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-plan-was-downgraded-but-I-paid-for-an-upgrade/m-p/757807#M29527</link>
      <description>&lt;P&gt;I signed a one year 2TB dropbox plan june of 2023. Mid january, without any warning, dropbox tried to charge R$628,00 on my credit card. Since it didnt go though, i received an email saying that my storage was full and i needed to upgrade to 3TB plan. Of the 2TB i signed up for i have only used 325GB.&amp;nbsp; But they kept trying to charge me to an upgrade to 3TB.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;This week, all my files stopped synchronizing, then i received an email saying i have been downgraded to the 2GB basic plan.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can someone please explain why i need to upgrade to 3TB, when i havent used 20% of the 2TB plan and i can i get my plan back.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 15 Mar 2024 22:45:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-plan-was-downgraded-but-I-paid-for-an-upgrade/m-p/757807#M29527</guid>
      <dc:creator>Oficina de detalhamentos</dc:creator>
      <dc:date>2024-03-15T22:45:21Z</dc:date>
    </item>
    <item>
      <title>Re: My plan was downgraded, but I paid for an upgrade.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-plan-was-downgraded-but-I-paid-for-an-upgrade/m-p/757816#M29528</link>
      <description>&lt;P&gt;Hi there, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1813821"&gt;@Oficina de detalhamentos&lt;/a&gt;&lt;/SPAN&gt;, let's jump right into this!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Are you able to see the successful invoices and receipts for the recent payments on &lt;A href="https://www.dropbox.com/payments" target="_blank"&gt;this&lt;/A&gt; page?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you clarify what exactly is shown in your &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;plan tab&lt;/A&gt; at the moment and when did you receive the email?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know more!&lt;/P&gt;</description>
      <pubDate>Fri, 15 Mar 2024 22:48:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-plan-was-downgraded-but-I-paid-for-an-upgrade/m-p/757816#M29528</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-03-15T22:48:35Z</dc:date>
    </item>
    <item>
      <title>Re: My plan was downgraded, but I paid for an upgrade.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-plan-was-downgraded-but-I-paid-for-an-upgrade/m-p/757826#M29530</link>
      <description>&lt;P&gt;The first trial to charge was on the 6th of febuary 2024 (to correct my mistake i said mid january in my early post). Since then, atleast twice a week the charge comes up again...&lt;/P&gt;&lt;P&gt;And i get atleast 3 emails a day about the upgrade&lt;/P&gt;</description>
      <pubDate>Fri, 15 Mar 2024 23:41:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-plan-was-downgraded-but-I-paid-for-an-upgrade/m-p/757826#M29530</guid>
      <dc:creator>Oficina de detalhamentos</dc:creator>
      <dc:date>2024-03-15T23:41:29Z</dc:date>
    </item>
    <item>
      <title>Re: My plan was downgraded, but I paid for an upgrade.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-plan-was-downgraded-but-I-paid-for-an-upgrade/m-p/757829#M29531</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1813821"&gt;@Oficina de detalhamentos&lt;/a&gt;&lt;/SPAN&gt;, did you have a chance to review the links in my previous response?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I'm asking, because at the moment, it's not entirely clear to me what type of subscription you're using.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is it possible that you upgraded a different Dropbox account, and not the one you're using?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sat, 16 Mar 2024 01:58:23 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-plan-was-downgraded-but-I-paid-for-an-upgrade/m-p/757829#M29531</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-03-16T01:58:23Z</dc:date>
    </item>
    <item>
      <title>Re: My plan was downgraded, but I paid for an upgrade.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-plan-was-downgraded-but-I-paid-for-an-upgrade/m-p/758062#M29544</link>
      <description>&lt;P&gt;Good morning Megan,&amp;nbsp;&lt;/P&gt;&lt;P&gt;Yes i saw the link you sent. That is exactly my complain. I signed the 2TB plan 29/6/2023... in febuary i started getting emails from dropbox that i have to upgrade my account to 3TB plan because 2TB storage was already (as you can see from the link you sent, i only used 355GB). After so many trial to bill my credit card without sucess, my plan was downgraded to 2GB. Do you what me to forward the emails to you?&lt;/P&gt;</description>
      <pubDate>Mon, 18 Mar 2024 10:36:13 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-plan-was-downgraded-but-I-paid-for-an-upgrade/m-p/758062#M29544</guid>
      <dc:creator>Oficina de detalhamentos</dc:creator>
      <dc:date>2024-03-18T10:36:13Z</dc:date>
    </item>
    <item>
      <title>Re: My plan was downgraded, but I paid for an upgrade.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-plan-was-downgraded-but-I-paid-for-an-upgrade/m-p/758065#M29545</link>
      <description>&lt;P&gt;One of the email i got... it is in portugues so you will have to translate&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Olá, Oficina,&lt;BR /&gt;&lt;BR /&gt;Ainda não conseguimos cobrar por sua conta Dropbox Plus mesmo depois de várias tentativas. Pedimos que você verifique se suas informações de faturamento estão atualizadas. Se não estiverem,&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;STRONG&gt;sua conta sofrerá downgrade&lt;/STRONG&gt;.&lt;BR /&gt;&lt;BR /&gt;&lt;/P&gt;&lt;CENTER&gt;&lt;A href="https://www.dropbox.com/l/AABuZAg-wGG6EFSoLlAf9HONpZCLUGrT2dw/account/billing#billing_info&amp;amp;_tk=email&amp;amp;_camp=p2_bc_co_pp_tx_e_plusprorfd19&amp;amp;_ad=20001257_20013899" target="_blank" rel="noopener"&gt;Alterar informações de faturamento&lt;/A&gt;&lt;/CENTER&gt;&lt;P&gt;&lt;BR /&gt;Lembre-se: depois do downgrade na sua conta para o Dropbox Basic, seu espaço de armazenamento cairá de 2&amp;nbsp;TB para 2&amp;nbsp;GB (além do espaço de bônus ganho anteriormente), e você perderá o&amp;nbsp;acesso a recursos de segurança como senhas para links compartilhados, permissões de pastas compartilhadas e exclusão remota.&lt;BR /&gt;&lt;BR /&gt;&lt;STRONG&gt;O Dropbox&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://www.dropbox.com/l/AABRl14K1wj63pRg3C2tmkE1iJFs3HFyO5w/help/333" target="_blank" rel="noopener"&gt;deixará de sincronizar&lt;/A&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;se seu uso ultrapassar a nova cota, e você só poderá adicionar arquivos ao Dropbox quando o espaço usado ficar abaixo do espaço disponível na conta.&lt;/STRONG&gt;&lt;BR /&gt;&lt;BR /&gt;Atenciosamente,&lt;BR /&gt;- Equipe Dropbox&lt;/P&gt;</description>
      <pubDate>Mon, 18 Mar 2024 10:38:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-plan-was-downgraded-but-I-paid-for-an-upgrade/m-p/758065#M29545</guid>
      <dc:creator>Oficina de detalhamentos</dc:creator>
      <dc:date>2024-03-18T10:38:12Z</dc:date>
    </item>
    <item>
      <title>Re: My plan was downgraded, but I paid for an upgrade.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-plan-was-downgraded-but-I-paid-for-an-upgrade/m-p/758096#M29546</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1813821"&gt;@Oficina de detalhamentos&lt;/a&gt;&lt;/SPAN&gt; - &amp;nbsp;sorry to jump in here, but could you clarify if you had upgraded through the website directly or via the app store on a mobile device?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 18 Mar 2024 13:10:10 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-plan-was-downgraded-but-I-paid-for-an-upgrade/m-p/758096#M29546</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-03-18T13:10:10Z</dc:date>
    </item>
    <item>
      <title>Re: My plan was downgraded, but I paid for an upgrade.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-plan-was-downgraded-but-I-paid-for-an-upgrade/m-p/758155#M29555</link>
      <description>&lt;P&gt;Website...&amp;nbsp;Número de referência da transação: &lt;STRONG&gt;removed&lt;/STRONG&gt; 29/06/2023&lt;/P&gt;</description>
      <pubDate>Mon, 18 Mar 2024 16:19:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-plan-was-downgraded-but-I-paid-for-an-upgrade/m-p/758155#M29555</guid>
      <dc:creator>Oficina de detalhamentos</dc:creator>
      <dc:date>2024-03-18T16:19:37Z</dc:date>
    </item>
    <item>
      <title>Re: My plan was downgraded, but I paid for an upgrade.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-plan-was-downgraded-but-I-paid-for-an-upgrade/m-p/758193#M29560</link>
      <description>&lt;P&gt;Can I send you an email, in order for us to have a closer look into this &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1813821"&gt;@Oficina de detalhamentos&lt;/a&gt;&lt;/SPAN&gt;?&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 18 Mar 2024 20:29:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-plan-was-downgraded-but-I-paid-for-an-upgrade/m-p/758193#M29560</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-03-18T20:29:02Z</dc:date>
    </item>
    <item>
      <title>Re: My plan was downgraded, but I paid for an upgrade.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-plan-was-downgraded-but-I-paid-for-an-upgrade/m-p/758201#M29562</link>
      <description>&lt;P&gt;Ok&lt;/P&gt;</description>
      <pubDate>Mon, 18 Mar 2024 20:50:15 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-plan-was-downgraded-but-I-paid-for-an-upgrade/m-p/758201#M29562</guid>
      <dc:creator>Oficina de detalhamentos</dc:creator>
      <dc:date>2024-03-18T20:50:15Z</dc:date>
    </item>
    <item>
      <title>Re: My plan was downgraded, but I paid for an upgrade.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-plan-was-downgraded-but-I-paid-for-an-upgrade/m-p/758203#M29564</link>
      <description>&lt;P&gt;I just sent you an email, I'll see you there &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1813821"&gt;@Oficina de detalhamentos&lt;/a&gt;&lt;/SPAN&gt;!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 18 Mar 2024 20:55:51 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-plan-was-downgraded-but-I-paid-for-an-upgrade/m-p/758203#M29564</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-03-18T20:55:51Z</dc:date>
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