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    <title>topic Re: Urgent: Unauthorized Dropbox Subscription Charge on New Credit Card in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-Unauthorized-Dropbox-Subscription-Charge-on-New-Credit/m-p/758800#M29592</link>
    <description>Hi Megan,&lt;BR /&gt;&lt;BR /&gt;I wanted to clarify that my card has not been compromised. I've already been in touch with my bank, and they advised me to contact Dropbox. Unfortunately, it's been quite challenging to receive prompt assistance, as it seems impossible to connect with a human representative. I did visit the support section, but I'm still waiting for someone to reach out and help me resolve the issue.</description>
    <pubDate>Wed, 20 Mar 2024 21:22:01 GMT</pubDate>
    <dc:creator>Sultale</dc:creator>
    <dc:date>2024-03-20T21:22:01Z</dc:date>
    <item>
      <title>Urgent: Unauthorized Dropbox Subscription Charge on New Credit Card</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-Unauthorized-Dropbox-Subscription-Charge-on-New-Credit/m-p/758153#M29553</link>
      <description>&lt;P&gt;I am getting charged for a yearly subscription on a new credit card that I did not provide to Dropbox on an account for a company that I haven't worked for in over 7 years. I called the number on the credit card statement and it just sends me to your website which is an endless loop providing no real contact with a human to have this issue resolved.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 18 Mar 2024 16:13:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-Unauthorized-Dropbox-Subscription-Charge-on-New-Credit/m-p/758153#M29553</guid>
      <dc:creator>Sultale</dc:creator>
      <dc:date>2024-03-18T16:13:29Z</dc:date>
    </item>
    <item>
      <title>Re: Urgent: Unauthorized Dropbox Subscription Charge on New Credit Card</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-Unauthorized-Dropbox-Subscription-Charge-on-New-Credit/m-p/758158#M29556</link>
      <description>&lt;P&gt;Hi there, &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1814502"&gt;@Sultale&lt;/a&gt;&lt;/SPAN&gt;, welcome to our Community!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Is it possible that your credit card was somehow compromised? Have you contacted your bank about this?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you tried to contact Dropbox Support directly for this?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can visit the &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;Support page&lt;/A&gt; while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know more!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 18 Mar 2024 16:35:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-Unauthorized-Dropbox-Subscription-Charge-on-New-Credit/m-p/758158#M29556</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-03-18T16:35:28Z</dc:date>
    </item>
    <item>
      <title>Re: Urgent: Unauthorized Dropbox Subscription Charge on New Credit Card</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-Unauthorized-Dropbox-Subscription-Charge-on-New-Credit/m-p/758800#M29592</link>
      <description>Hi Megan,&lt;BR /&gt;&lt;BR /&gt;I wanted to clarify that my card has not been compromised. I've already been in touch with my bank, and they advised me to contact Dropbox. Unfortunately, it's been quite challenging to receive prompt assistance, as it seems impossible to connect with a human representative. I did visit the support section, but I'm still waiting for someone to reach out and help me resolve the issue.</description>
      <pubDate>Wed, 20 Mar 2024 21:22:01 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-Unauthorized-Dropbox-Subscription-Charge-on-New-Credit/m-p/758800#M29592</guid>
      <dc:creator>Sultale</dc:creator>
      <dc:date>2024-03-20T21:22:01Z</dc:date>
    </item>
    <item>
      <title>Re: Urgent: Unauthorized Dropbox Subscription Charge on New Credit Card</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-Unauthorized-Dropbox-Subscription-Charge-on-New-Credit/m-p/758815#M29594</link>
      <description>&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zhkz78z77uyz80zlz74zugz75zp2z67zz87zy1gg7z73zghqz70zz88zj"&gt;Hello&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1814502"&gt;@Sultale&lt;/a&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zhkz78z77uyz80zlz74zugz75zp2z67zz87zy1gg7z73zghqz70zz88zj"&gt;Helen from Dropbox here. Thanks for reaching out about the transaction.&amp;nbsp;I hope you don't mind me jumping in here.&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zhkz78z77uyz80zlz74zugz75zp2z67zz87zy1gg7z73zghqz70zz88zj"&gt;I have logged a ticket for you, ref&amp;nbsp;23487005.&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zhkz78z77uyz80zlz74zugz75zp2z67zz87zy1gg7z73zghqz70zz88zj h-lparen"&gt;(If&lt;/SPAN&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zhkz78z77uyz80zlz74zugz75zp2z67zz87zy1gg7z73zghqz70zz88zj"&gt; you’re logged into your Dropbox account, this is the &lt;/SPAN&gt;&lt;SPAN class="attrlink url author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zhkz78z77uyz80zlz74zugz75zp2z67zz87zy1gg7z73zghqz70zz88zj"&gt;&lt;A class="attrlink" href="https://www.dropbox.com/account/general" target="_blank" rel="noreferrer nofollow noopener" data-target-href="https://www.dropbox.com/account/general"&gt;email address&lt;/A&gt;&lt;/SPAN&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zhkz78z77uyz80zlz74zugz75zp2z67zz87zy1gg7z73zghqz70zz88zj"&gt;). &amp;nbsp;We can then check out this unrecognised payment as soon as you reply with the requested information.&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zhkz78z77uyz80zlz74zugz75zp2z67zz87zy1gg7z73zghqz70zz88zj"&gt;I appreciate your patience and we look forward to your response on email.&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zhkz78z77uyz80zlz74zugz75zp2z67zz87zy1gg7z73zghqz70zz88zj"&gt;Best regards,&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zhkz78z77uyz80zlz74zugz75zp2z67zz87zy1gg7z73zghqz70zz88zj"&gt;Helen&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zhkz78z77uyz80zlz74zugz75zp2z67zz87zy1gg7z73zghqz70zz88zj"&gt;The Dropbox Team&lt;/SPAN&gt;&lt;/DIV&gt;
&lt;DIV&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zhkz78z77uyz80zlz74zugz75zp2z67zz87zy1gg7z73zghqz70zz88zj url"&gt;&lt;A class="dynamiclink" href="https://www.dropbox.com/help" target="_blank" rel="noreferrer nofollow noopener"&gt;https://www.dropbox.com/help&lt;/A&gt;&lt;/SPAN&gt;&lt;SPAN class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zhkz78z77uyz80zlz74zugz75zp2z67zz87zy1gg7z73zghqz70zz88zj"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/DIV&gt;</description>
      <pubDate>Wed, 20 Mar 2024 22:33:16 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Urgent-Unauthorized-Dropbox-Subscription-Charge-on-New-Credit/m-p/758815#M29594</guid>
      <dc:creator>Helen DBX</dc:creator>
      <dc:date>2024-03-20T22:33:16Z</dc:date>
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