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    <title>topic Re: Purchased upgrade on wrong account. How to transfer? in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Purchased-upgrade-on-wrong-account-How-to-transfer/m-p/760129#M29671</link>
    <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1817343"&gt;@David Mitchell58&lt;/a&gt;&lt;/SPAN&gt; - sorry to hear you're having issues with this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;From the sounds of it, you must be looking at an account that's on the Basic plan. Has you organization shared the credentials for the upgraded account with you or if it's about a team account, have they invited you to the team?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let us know more and we'll take it from there, David.&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Wed, 27 Mar 2024 06:18:58 GMT</pubDate>
    <dc:creator>Walter</dc:creator>
    <dc:date>2024-03-27T06:18:58Z</dc:date>
    <item>
      <title>Purchased upgrade on wrong account. How to transfer?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Purchased-upgrade-on-wrong-account-How-to-transfer/m-p/759387#M29610</link>
      <description>&lt;P&gt;Hi. It seems I have two drop box accounts with a work email and a personal email.&lt;BR /&gt;I accidentally purchased an upgrade on the wrong one. Work email.&lt;BR /&gt;I really want my upgraded account to be Linked to my personal email. I also don’t want to use share between the accounts as a solution as I want to disable the work one.&lt;BR /&gt;The help pages don’t really have anything on this issue. I assume I need to contact support to transfer a subscription to a different account? Thank you if anyone has ideas or experience.&lt;/P&gt;</description>
      <pubDate>Fri, 22 Mar 2024 22:58:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Purchased-upgrade-on-wrong-account-How-to-transfer/m-p/759387#M29610</guid>
      <dc:creator>SWANNY1</dc:creator>
      <dc:date>2024-03-22T22:58:06Z</dc:date>
    </item>
    <item>
      <title>Re: Purchased upgrade on wrong account. How to transfer?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Purchased-upgrade-on-wrong-account-How-to-transfer/m-p/759393#M29611</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1732268"&gt;@Gidgette&lt;/a&gt;, let's jump right into this!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Yeah, I'd also suggest that you contact our Support team about this, since they have more visibility and better tools in order to help you with that.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can visit the &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;Support page&lt;/A&gt; while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know more!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 22 Mar 2024 22:59:11 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Purchased-upgrade-on-wrong-account-How-to-transfer/m-p/759393#M29611</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-03-22T22:59:11Z</dc:date>
    </item>
    <item>
      <title>Re: Purchased upgrade on wrong account. How to transfer?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Purchased-upgrade-on-wrong-account-How-to-transfer/m-p/759396#M29612</link>
      <description>Thanks. I ended up logging in on the upgraded account which has better support options. They will cancel the error then once I’m refunded I can go and upgrade on the correct account. It was really speedy and fast service. Very impressed.</description>
      <pubDate>Fri, 22 Mar 2024 23:10:54 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Purchased-upgrade-on-wrong-account-How-to-transfer/m-p/759396#M29612</guid>
      <dc:creator>SWANNY1</dc:creator>
      <dc:date>2024-03-22T23:10:54Z</dc:date>
    </item>
    <item>
      <title>Re: Purchased upgrade on wrong account. How to transfer?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Purchased-upgrade-on-wrong-account-How-to-transfer/m-p/759402#M29613</link>
      <description>&lt;P&gt;Fantastic news &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1815920"&gt;@SWANNY1&lt;/a&gt;&lt;/SPAN&gt;, and glad to hear that!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you need anything else, we'll be one post away. Have a lovely weekend ahead,enjoy!&lt;/P&gt;</description>
      <pubDate>Fri, 22 Mar 2024 23:41:07 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Purchased-upgrade-on-wrong-account-How-to-transfer/m-p/759402#M29613</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-03-22T23:41:07Z</dc:date>
    </item>
    <item>
      <title>Re: Purchased upgrade on wrong account. How to transfer?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Purchased-upgrade-on-wrong-account-How-to-transfer/m-p/760118#M29670</link>
      <description>&lt;P&gt;I have the same issue, our organisation pays for an enhanced plan. However I appear to be accessing a basic plan and have no idea of how to access the enhanced account. Is there a contact telephone number for New Zealand that I can use to try to rectify this please.&lt;/P&gt;</description>
      <pubDate>Wed, 27 Mar 2024 03:52:43 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Purchased-upgrade-on-wrong-account-How-to-transfer/m-p/760118#M29670</guid>
      <dc:creator>David Mitchell58</dc:creator>
      <dc:date>2024-03-27T03:52:43Z</dc:date>
    </item>
    <item>
      <title>Re: Purchased upgrade on wrong account. How to transfer?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Purchased-upgrade-on-wrong-account-How-to-transfer/m-p/760129#M29671</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1817343"&gt;@David Mitchell58&lt;/a&gt;&lt;/SPAN&gt; - sorry to hear you're having issues with this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;From the sounds of it, you must be looking at an account that's on the Basic plan. Has you organization shared the credentials for the upgraded account with you or if it's about a team account, have they invited you to the team?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let us know more and we'll take it from there, David.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 27 Mar 2024 06:18:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Purchased-upgrade-on-wrong-account-How-to-transfer/m-p/760129#M29671</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2024-03-27T06:18:58Z</dc:date>
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