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  <channel>
    <title>topic Cancel Free trial in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Am-I-going-to-get-charged-for-a-plan-after-a-trial/m-p/760714#M29695</link>
    <description>&lt;P&gt;I cancel the free trial on Mar 9th and received the email, see below picture. but today I received another email, said will charge me after April 6th, (see another picture below)&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I am confused. and I can't find a real person help me, only the machine.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="CICPACGA_0-1711719812306.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/45128i30352F132901410A/image-size/medium?v=v2&amp;amp;px=400" role="button" title="CICPACGA_0-1711719812306.png" alt="CICPACGA_0-1711719812306.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="CICPACGA_1-1711719892964.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/45129iD3EE4CB2EB1E322A/image-size/medium?v=v2&amp;amp;px=400" role="button" title="CICPACGA_1-1711719892964.png" alt="CICPACGA_1-1711719892964.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Fri, 29 Mar 2024 13:46:09 GMT</pubDate>
    <dc:creator>CICPA-CGA</dc:creator>
    <dc:date>2024-03-29T13:46:09Z</dc:date>
    <item>
      <title>Am I going to get charged for a plan after a trial?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Am-I-going-to-get-charged-for-a-plan-after-a-trial/m-p/719850#M25828</link>
      <description>&lt;P&gt;10/9/23 - I received an email on 10/6/23 saying my free trial ends 10/14/23 and I will be billed for my&lt;SPAN&gt;&amp;nbsp;Dropbox Plus subscription. When I clicked on the "manage your subscription" link in the email it took me to the page that said my Dropbox subscription was Dropbox basic - free.&amp;nbsp;&lt;/SPAN&gt;Why does the email say Dropbox Plus subscription and the Manage Account / Subscription page says Dropbox Basic - Free.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;I went to the&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN class=""&gt;avatar&lt;/SPAN&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN class=""&gt;(profile&lt;/SPAN&gt;&lt;SPAN class=""&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;picture or initials) in the top-right corner, c&lt;/SPAN&gt;&lt;SPAN class=""&gt;licked&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;SPAN class=""&gt;&lt;STRONG&gt;Settings&lt;/STRONG&gt;&amp;nbsp;and there was no plan link / no cancel plan at the bottom of the page and I did not purchase Dropbox on a mobile device. Per the comments in the Community forum regarding cancellation - if there is no plan link, you already have the basic plan and the cancel plan option is not available. However,&amp;nbsp;&lt;SPAN&gt;I did not receive an email from Dropbox that my trial subscription had been cancelled. And&lt;/SPAN&gt;&amp;nbsp;I go back to the email referencing I will be billed for my&lt;SPAN&gt;&amp;nbsp;Dropbox Plus subscription. Again, why did I get the email stating I will be billed for my&amp;nbsp;Dropbox Plus subscription. Am I going to get charged for a plan?&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;As you know there is no way to contact Dropbox via phone, email, or live chat to clarify what is going on with the subscription. The notification I rec'd from Dropbox regarding the subscription was "No Reply". From the comments in the Community forum regarding cancellation, it seems like it other people have had the same issues I am having or may be having once I get charged on 10/14/23.&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If my subscription is currently Dropbox Plus and I am going to be charged on 10/14/23 - I want to cancel that subscription. I am requesting a ticket w/ product support to get this situation clarified and / or resolved prior to my credit card being charged on the 10/14/23.&lt;/P&gt;</description>
      <pubDate>Tue, 10 Oct 2023 07:19:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Am-I-going-to-get-charged-for-a-plan-after-a-trial/m-p/719850#M25828</guid>
      <dc:creator>Robert  Hadfield</dc:creator>
      <dc:date>2023-10-10T07:19:31Z</dc:date>
    </item>
    <item>
      <title>Re: Am I going to get charged for a plan after a trial?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Am-I-going-to-get-charged-for-a-plan-after-a-trial/m-p/719987#M25829</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1755185"&gt;@Robert  Hadfield&lt;/a&gt;&amp;nbsp;- sorry to hear you're having issues with this.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Could you please clarify what your &lt;A href="https://www.dropbox.com/account/plan" target="_blank" rel="noopener"&gt;plan tab&lt;/A&gt; reports at the moment? Also, is the email address shown in your &lt;A href="https://www.dropbox.com/account/general" target="_blank" rel="noopener"&gt;account's settings online&lt;/A&gt; identical with the one you received this email?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know what you find and we'll take it from there, Robert.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Tue, 10 Oct 2023 07:20:14 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Am-I-going-to-get-charged-for-a-plan-after-a-trial/m-p/719987#M25829</guid>
      <dc:creator>Walter</dc:creator>
      <dc:date>2023-10-10T07:20:14Z</dc:date>
    </item>
    <item>
      <title>Re: Am I going to get charged for a plan after a trial?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Am-I-going-to-get-charged-for-a-plan-after-a-trial/m-p/720001#M25831</link>
      <description>&lt;P&gt;yes you will&lt;/P&gt;&lt;P&gt;I just had my chat disconnected from McKayla who refunded me 19.99 for Octobers charge&lt;/P&gt;&lt;P&gt;She would not refund the September charge&lt;/P&gt;&lt;P&gt;I have never used dropbox&lt;/P&gt;&lt;P&gt;I have nothing in dropbox&amp;nbsp;&lt;/P&gt;&lt;P&gt;Im being told I signed on and signed up for dropbox&lt;/P&gt;&lt;P&gt;I have not&lt;/P&gt;&lt;P&gt;I asked for a human or a supervisor and was told she was as high up as I would get&lt;/P&gt;&lt;P&gt;if I have a problem I have to contact my bank now&lt;/P&gt;&lt;P&gt;I asked to see that invoice but never was shown it or where she saw it &amp;nbsp;and then she basically hung up on me&lt;/P&gt;&lt;P&gt;needless to say im now a dog with a bone&lt;/P&gt;&lt;P&gt;keep y'all updated&lt;/P&gt;</description>
      <pubDate>Tue, 10 Oct 2023 08:57:20 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Am-I-going-to-get-charged-for-a-plan-after-a-trial/m-p/720001#M25831</guid>
      <dc:creator>lpocock</dc:creator>
      <dc:date>2023-10-10T08:57:20Z</dc:date>
    </item>
    <item>
      <title>Re: Am I going to get charged for a plan after a trial?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Am-I-going-to-get-charged-for-a-plan-after-a-trial/m-p/720051#M25843</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1755601"&gt;@lpocock&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;Im being told I signed on and signed up for dropbox&lt;/P&gt;
&lt;P&gt;&lt;STRONG&gt;I have not&lt;/STRONG&gt;&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Dropbox can't charge you if they don't have your billing details. If you've never signed up for Dropbox and, more importantly, &lt;STRONG&gt;if you've never given Dropbox your billing details, then someone else likely has and you should be contacting your bank&lt;/STRONG&gt;.&lt;/P&gt;</description>
      <pubDate>Tue, 10 Oct 2023 12:10:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Am-I-going-to-get-charged-for-a-plan-after-a-trial/m-p/720051#M25843</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2023-10-10T12:10:42Z</dc:date>
    </item>
    <item>
      <title>Re: Am I going to get charged for a plan after a trial?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Am-I-going-to-get-charged-for-a-plan-after-a-trial/m-p/720745#M25922</link>
      <description>&lt;P&gt;&lt;EM&gt;Could you please clarify what your&amp;nbsp;&lt;A href="https://www.dropbox.com/account/plan" target="_blank" rel="noopener noreferrer"&gt;plan tab&lt;/A&gt;&lt;/EM&gt;&lt;SPAN&gt;&lt;EM&gt;&amp;nbsp;reports at the moment?&lt;/EM&gt; -&amp;nbsp; This is what I am seeing -&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="RobertHadfield_0-1697066515741.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/41201i1F552FB3FE6D7221/image-size/medium?v=v2&amp;amp;px=400" role="button" title="RobertHadfield_0-1697066515741.png" alt="RobertHadfield_0-1697066515741.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;EM&gt;Also, is the email address shown in your&amp;nbsp;&lt;A href="https://www.dropbox.com/account/general" target="_blank" rel="noopener noreferrer"&gt;account's settings online&lt;/A&gt;&lt;/EM&gt;&lt;SPAN&gt;&lt;EM&gt;&amp;nbsp;identical with the one you received this email&lt;/EM&gt;? - yes, it is the same.&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Wed, 11 Oct 2023 23:22:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Am-I-going-to-get-charged-for-a-plan-after-a-trial/m-p/720745#M25922</guid>
      <dc:creator>Robert  Hadfield</dc:creator>
      <dc:date>2023-10-11T23:22:22Z</dc:date>
    </item>
    <item>
      <title>Re: Am I going to get charged for a plan after a trial?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Am-I-going-to-get-charged-for-a-plan-after-a-trial/m-p/720747#M25924</link>
      <description>&lt;P&gt;Thank you for your feedback and pls. keep me posted. I rec'd an email w/ a&amp;nbsp; "ticket number" in addition to Walter's reply, but no additional feedback from that email as of today.&lt;/P&gt;</description>
      <pubDate>Wed, 11 Oct 2023 23:24:06 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Am-I-going-to-get-charged-for-a-plan-after-a-trial/m-p/720747#M25924</guid>
      <dc:creator>Robert  Hadfield</dc:creator>
      <dc:date>2023-10-11T23:24:06Z</dc:date>
    </item>
    <item>
      <title>Re: Am I going to get charged for a plan after a trial?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Am-I-going-to-get-charged-for-a-plan-after-a-trial/m-p/721206#M25968</link>
      <description>&lt;P&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/364291"&gt;@Walter&lt;/a&gt; - any feedback on the info I sent on Wednesday?&lt;/P&gt;</description>
      <pubDate>Fri, 13 Oct 2023 15:24:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Am-I-going-to-get-charged-for-a-plan-after-a-trial/m-p/721206#M25968</guid>
      <dc:creator>Robert  Hadfield</dc:creator>
      <dc:date>2023-10-13T15:24:57Z</dc:date>
    </item>
    <item>
      <title>Re: Am I going to get charged for a plan after a trial?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Am-I-going-to-get-charged-for-a-plan-after-a-trial/m-p/721669#M26063</link>
      <description>&lt;P&gt;Hi &lt;SPAN&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1755185"&gt;@Robert  Hadfield&lt;/a&gt;&amp;nbsp;&lt;/SPAN&gt;, based on the screenshot you sent us, it looks like you're currently using our Basic, free plan.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you were using a trial, it would mirror the trial's plan there.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Now that it's October 16th, did you receive any charges from Dropbox?&lt;/P&gt;</description>
      <pubDate>Mon, 16 Oct 2023 10:43:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Am-I-going-to-get-charged-for-a-plan-after-a-trial/m-p/721669#M26063</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2023-10-16T10:43:37Z</dc:date>
    </item>
    <item>
      <title>Cancel Free trial</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Am-I-going-to-get-charged-for-a-plan-after-a-trial/m-p/760714#M29695</link>
      <description>&lt;P&gt;I cancel the free trial on Mar 9th and received the email, see below picture. but today I received another email, said will charge me after April 6th, (see another picture below)&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;I am confused. and I can't find a real person help me, only the machine.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="CICPACGA_0-1711719812306.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/45128i30352F132901410A/image-size/medium?v=v2&amp;amp;px=400" role="button" title="CICPACGA_0-1711719812306.png" alt="CICPACGA_0-1711719812306.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="CICPACGA_1-1711719892964.png" style="width: 400px;"&gt;&lt;img src="https://www.dropboxforum.com/t5/image/serverpage/image-id/45129iD3EE4CB2EB1E322A/image-size/medium?v=v2&amp;amp;px=400" role="button" title="CICPACGA_1-1711719892964.png" alt="CICPACGA_1-1711719892964.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 29 Mar 2024 13:46:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Am-I-going-to-get-charged-for-a-plan-after-a-trial/m-p/760714#M29695</guid>
      <dc:creator>CICPA-CGA</dc:creator>
      <dc:date>2024-03-29T13:46:09Z</dc:date>
    </item>
    <item>
      <title>Re: Cancel Free trial</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Am-I-going-to-get-charged-for-a-plan-after-a-trial/m-p/760728#M29696</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1818180"&gt;@CICPA-CGA&lt;/a&gt;&lt;/SPAN&gt;, thanks for reaching out to us.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Did these two emails go to the same email address?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;What do you see under the plan tab in your Dropbox account settings &lt;A href="https://www.dropbox.com/account/plan" target="_blank"&gt;here&lt;/A&gt;? Does it show you're still on a trial?&lt;/P&gt;</description>
      <pubDate>Fri, 29 Mar 2024 14:36:32 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Am-I-going-to-get-charged-for-a-plan-after-a-trial/m-p/760728#M29696</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-03-29T14:36:32Z</dc:date>
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