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  <channel>
    <title>topic Re: Bond biz take my money. in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-need-help-with-a-refund/m-p/761834#M29844</link>
    <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1818404"&gt;@Andries_&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;&lt;STRONG&gt;Money was deducted from my bank account, unauthorized&lt;/STRONG&gt; amount deducted 2× R461.00 their reference on the sms received is @ stond biz. &lt;STRONG&gt;I don't know them&lt;/STRONG&gt;.&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Did you provide your billing information to Dropbox? If not, someone else has and you should be contacting your bank as well.&lt;/P&gt;</description>
    <pubDate>Thu, 04 Apr 2024 12:02:12 GMT</pubDate>
    <dc:creator>Rich</dc:creator>
    <dc:date>2024-04-04T12:02:12Z</dc:date>
    <item>
      <title>I need help with a refund.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-need-help-with-a-refund/m-p/754390#M29248</link>
      <description>&lt;P&gt;Hi Team,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Writing this email to request that you refund the amount debited.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I haven't used the upgraded account and there is no information given to me a day prior about this transaction.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;USD 119.88 is very huge expense for my present situation and I couldn't able to afford this cost.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Please help me out and do the needful, I have already canceled my subscription.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;you can also contact me at [email removed as per &lt;A href="https://www.dropboxforum.com/t5/About-the-Dropbox-Community/Community-Guidelines/td-p/325896" target="_blank" rel="noopener"&gt;Community Guidelines&lt;/A&gt;]&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 01 Mar 2024 14:03:31 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-need-help-with-a-refund/m-p/754390#M29248</guid>
      <dc:creator>vignesh26</dc:creator>
      <dc:date>2024-03-01T14:03:31Z</dc:date>
    </item>
    <item>
      <title>Re: I need help with a refund.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-need-help-with-a-refund/m-p/754399#M29250</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1809529"&gt;@vignesh26&lt;/a&gt;, let's jump right into this!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you tried to contact Dropbox Support directly for this?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can visit the &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;Support page&lt;/A&gt; while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know more!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 01 Mar 2024 14:08:55 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-need-help-with-a-refund/m-p/754399#M29250</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-03-01T14:08:55Z</dc:date>
    </item>
    <item>
      <title>Re: I need help with a refund.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-need-help-with-a-refund/m-p/754400#M29251</link>
      <description>&lt;P&gt;&lt;SPAN&gt;@Megan Ticket no. 23395613&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Fri, 01 Mar 2024 14:10:58 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-need-help-with-a-refund/m-p/754400#M29251</guid>
      <dc:creator>vignesh26</dc:creator>
      <dc:date>2024-03-01T14:10:58Z</dc:date>
    </item>
    <item>
      <title>Re: I need help with a refund.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-need-help-with-a-refund/m-p/754422#M29252</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1809529"&gt;@vignesh26&lt;/a&gt;! I’ve found your ticket, and left an internal note to our support team as well on your behalf.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;They’ll get back to you as soon as possible.&lt;/P&gt;</description>
      <pubDate>Fri, 01 Mar 2024 16:15:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-need-help-with-a-refund/m-p/754422#M29252</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-03-01T16:15:56Z</dc:date>
    </item>
    <item>
      <title>Bond biz take my money.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-need-help-with-a-refund/m-p/761831#M29841</link>
      <description>Good day&lt;BR /&gt;Money was deducted from my bank account, unauthorized amount deducted 2× R461.00 their reference on the sms received is @ stond biz. I don't know them. Please help refund my money.&lt;BR /&gt;Thank you.</description>
      <pubDate>Thu, 04 Apr 2024 11:43:27 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-need-help-with-a-refund/m-p/761831#M29841</guid>
      <dc:creator>Andries_</dc:creator>
      <dc:date>2024-04-04T11:43:27Z</dc:date>
    </item>
    <item>
      <title>Re: Bond biz take my money.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-need-help-with-a-refund/m-p/761832#M29842</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1818404"&gt;@Andries_&lt;/a&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;, let's jump right into this!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you tried to contact Dropbox Support directly for this?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can visit the &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank" rel="noopener"&gt;Support page&lt;/A&gt; while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know more!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 04 Apr 2024 11:52:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-need-help-with-a-refund/m-p/761832#M29842</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-04-04T11:52:56Z</dc:date>
    </item>
    <item>
      <title>Re: Bond biz take my money.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-need-help-with-a-refund/m-p/761834#M29844</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1818404"&gt;@Andries_&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;&lt;STRONG&gt;Money was deducted from my bank account, unauthorized&lt;/STRONG&gt; amount deducted 2× R461.00 their reference on the sms received is @ stond biz. &lt;STRONG&gt;I don't know them&lt;/STRONG&gt;.&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Did you provide your billing information to Dropbox? If not, someone else has and you should be contacting your bank as well.&lt;/P&gt;</description>
      <pubDate>Thu, 04 Apr 2024 12:02:12 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-need-help-with-a-refund/m-p/761834#M29844</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2024-04-04T12:02:12Z</dc:date>
    </item>
    <item>
      <title>I got charged for a plan I didn't order ; need a refund.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-need-help-with-a-refund/m-p/767473#M30356</link>
      <description>&lt;P&gt;This service is not avaliable for me but i have been charge for $119 in the subscription, i am a very poor guy i really dont need your service pls give me refund,it is very important for me.&lt;/P&gt;</description>
      <pubDate>Wed, 01 May 2024 14:54:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-need-help-with-a-refund/m-p/767473#M30356</guid>
      <dc:creator>Chunk Liu</dc:creator>
      <dc:date>2024-05-01T14:54:56Z</dc:date>
    </item>
    <item>
      <title>Re: I got charged for a plan I didn't order ; need a refund.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-need-help-with-a-refund/m-p/767477#M30357</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1832089"&gt;@Chunk Liu&lt;/a&gt;&lt;/SPAN&gt;, thanks for posting here!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you tried contacting our Support team, using the steps that our Community Manager, Sam provided &lt;A href="https://www.dropboxforum.com/t5/Plans-and-Subscriptions/How-can-I-cancel-and-get-a-refund/m-p/724212/highlight/true#M26327" target="_blank"&gt;here&lt;/A&gt;?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I suggest our Support, because they would have all the available tools in order to locate the charge, and assist you with this.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;BR /&gt;Thank you!&lt;/P&gt;</description>
      <pubDate>Wed, 01 May 2024 15:10:47 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-need-help-with-a-refund/m-p/767477#M30357</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-05-01T15:10:47Z</dc:date>
    </item>
    <item>
      <title>Need help cancelling and getting a refund for an account with no current email address</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-need-help-with-a-refund/m-p/777293#M31371</link>
      <description>&lt;P&gt;Cannot access the account to cancel it. The email address associated with the account no longer exists and the password requires 2-step authorization (from the defunct email address). The annual bill was just paid. How do I cancel the account and request a refund?&lt;/P&gt;</description>
      <pubDate>Thu, 13 Jun 2024 20:00:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-need-help-with-a-refund/m-p/777293#M31371</guid>
      <dc:creator>Repeters</dc:creator>
      <dc:date>2024-06-13T20:00:48Z</dc:date>
    </item>
    <item>
      <title>Re: Need help cancelling and getting a refund for an account with no current email address</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-need-help-with-a-refund/m-p/777298#M31372</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1846883"&gt;@Repeters&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;Cannot access the account to cancel it. The email address associated with the account no longer exists and the password requires 2-step authorization ... &lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;You'll need to contact Dropbox Support directly. Visit the Support page &lt;STRONG&gt;while you're NOT signed in to a Dropbox account, including these forums&lt;/STRONG&gt;, and you'll see an option for Billing issues. &lt;STRONG&gt;It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/STRONG&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;https://www.dropbox.com/support/billing-issues&lt;/A&gt;&lt;/LI&gt;
&lt;/UL&gt;</description>
      <pubDate>Thu, 13 Jun 2024 20:13:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-need-help-with-a-refund/m-p/777298#M31372</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2024-06-13T20:13:40Z</dc:date>
    </item>
    <item>
      <title>Re: Need help cancelling and getting a refund for an account with no current email address</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-need-help-with-a-refund/m-p/777303#M31373</link>
      <description>&lt;P&gt;I'm being asked to sign in to identify the but that's not possible. 2-factor authentication is enabled and the email it goes to no longer exists&lt;/P&gt;</description>
      <pubDate>Thu, 13 Jun 2024 20:35:44 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-need-help-with-a-refund/m-p/777303#M31373</guid>
      <dc:creator>Repeters</dc:creator>
      <dc:date>2024-06-13T20:35:44Z</dc:date>
    </item>
    <item>
      <title>Re: Need help cancelling and getting a refund for an account with no current email address</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-need-help-with-a-refund/m-p/777306#M31374</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1846883"&gt;@Repeters&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;I'm being asked to sign in to identify the but that's not possible. 2-factor authentication is enabled and the email it goes to no longer exists&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;That means you arent using an incognito window or are signed in here.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You&amp;nbsp;&lt;STRONG&gt;must&lt;/STRONG&gt; be signed out of all accounts to get the options&amp;nbsp;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1850"&gt;@Rich&lt;/a&gt;&amp;nbsp;said,&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 13 Jun 2024 20:42:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-need-help-with-a-refund/m-p/777306#M31374</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2024-06-13T20:42:59Z</dc:date>
    </item>
    <item>
      <title>Re: Need help cancelling and getting a refund for an account with no current email address</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-need-help-with-a-refund/m-p/777308#M31375</link>
      <description>&lt;P&gt;Thanks. I think I figured it out using the "Other" option for the account&lt;/P&gt;</description>
      <pubDate>Thu, 13 Jun 2024 20:59:09 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-need-help-with-a-refund/m-p/777308#M31375</guid>
      <dc:creator>Repeters</dc:creator>
      <dc:date>2024-06-13T20:59:09Z</dc:date>
    </item>
    <item>
      <title>Re: Need help cancelling and getting a refund for an account with no current email address</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-need-help-with-a-refund/m-p/777315#M31377</link>
      <description>&lt;P&gt;One thing to note, if the identifier requested for the account in question is an invalid email address, I'm assuming that I need to provide a valid one in the additional comments box to get a response.&lt;/P&gt;</description>
      <pubDate>Thu, 13 Jun 2024 21:22:48 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-need-help-with-a-refund/m-p/777315#M31377</guid>
      <dc:creator>Repeters</dc:creator>
      <dc:date>2024-06-13T21:22:48Z</dc:date>
    </item>
    <item>
      <title>Re: Need help cancelling and getting a refund for an account with no current email address</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-need-help-with-a-refund/m-p/777321#M31378</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1846883"&gt;@Repeters&lt;/a&gt;&amp;nbsp;wrote:&lt;BR /&gt;
&lt;P&gt;One thing to note, if the identifier requested for the account in question is an invalid email address, I'm assuming that I need to provide a valid one in the additional comments box to get a response.&lt;/P&gt;
&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;
&lt;P&gt;Yes, a valid address in that field, and the inactive address down further in the field where you can provide more information.&lt;/P&gt;</description>
      <pubDate>Thu, 13 Jun 2024 22:16:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/I-need-help-with-a-refund/m-p/777321#M31378</guid>
      <dc:creator>Rich</dc:creator>
      <dc:date>2024-06-13T22:16:37Z</dc:date>
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