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  <channel>
    <title>topic Re: Double charge through Dropbox &amp;amp; PayPal too. in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Double-charge-through-Dropbox-amp-PayPal-too/m-p/764029#M30029</link>
    <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1824207"&gt;@ajonathanpalmer&lt;/a&gt;, let's jump right into this!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you tried to contact Dropbox Support directly for this?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can visit the &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;Support page&lt;/A&gt; while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know more!&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Mon, 15 Apr 2024 12:28:08 GMT</pubDate>
    <dc:creator>Megan</dc:creator>
    <dc:date>2024-04-15T12:28:08Z</dc:date>
    <item>
      <title>Double charge through Dropbox &amp; PayPal too.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Double-charge-through-Dropbox-amp-PayPal-too/m-p/757270#M29474</link>
      <description>&lt;P&gt;Has anyone else out there been double charge by Dropbox? Once through the website and once through Paypal which doesn't show as a payment on the account! As I have a basic account now - the support email won't even look at my query. I have cancelled all now. Outrageous!&lt;/P&gt;</description>
      <pubDate>Thu, 14 Mar 2024 01:53:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Double-charge-through-Dropbox-amp-PayPal-too/m-p/757270#M29474</guid>
      <dc:creator>Sarah Stollman</dc:creator>
      <dc:date>2024-03-14T01:53:35Z</dc:date>
    </item>
    <item>
      <title>Re: double charge</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Double-charge-through-Dropbox-amp-PayPal-too/m-p/757273#M29475</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1813238"&gt;@Sarah Stollman&lt;/a&gt;, let's jump right into this!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;It sounds like you might have two Dropbox accounts, could this be the case?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Do you see any double charges in your billing page &lt;A href="https://www.dropbox.com/account/billing" target="_blank"&gt;here&lt;/A&gt;?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 14 Mar 2024 01:55:45 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Double-charge-through-Dropbox-amp-PayPal-too/m-p/757273#M29475</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-03-14T01:55:45Z</dc:date>
    </item>
    <item>
      <title>Re: double charge</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Double-charge-through-Dropbox-amp-PayPal-too/m-p/758253#M29565</link>
      <description>&lt;P&gt;Hi - thanks for your reply. No I don't see a double charge there. Thanks.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Sarah&lt;/P&gt;</description>
      <pubDate>Tue, 19 Mar 2024 00:45:28 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Double-charge-through-Dropbox-amp-PayPal-too/m-p/758253#M29565</guid>
      <dc:creator>Sarah Stollman</dc:creator>
      <dc:date>2024-03-19T00:45:28Z</dc:date>
    </item>
    <item>
      <title>Re: double charge</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Double-charge-through-Dropbox-amp-PayPal-too/m-p/758306#M29567</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1813238"&gt;@Sarah Stollman&lt;/a&gt;&lt;/SPAN&gt;, thanks for the info. It sounds like you might've upgraded a second Dropbox account, since you're not seeing a second charge on your account.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;As you've mentioned you've cancelled the payments, if you're still interested in looking into it further, you can contact the support team this by opening an incognito/private browsing window, while not signed into your account, and accessing &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this link&lt;/A&gt;, choose 'Other' and then put in an email address that you can access, followed by your billing info.&lt;/P&gt;</description>
      <pubDate>Tue, 19 Mar 2024 06:40:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Double-charge-through-Dropbox-amp-PayPal-too/m-p/758306#M29567</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-03-19T06:40:40Z</dc:date>
    </item>
    <item>
      <title>Re: Double charge through Dropbox &amp; PayPal too.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Double-charge-through-Dropbox-amp-PayPal-too/m-p/763765#M30006</link>
      <description>&lt;P&gt;Yes. Paid for one year last April, and I notice I have been charged monthly as well. This monthly charge has continued after I cancelled my subscription in January. Trying to block it now.&lt;/P&gt;</description>
      <pubDate>Sat, 13 Apr 2024 12:18:49 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Double-charge-through-Dropbox-amp-PayPal-too/m-p/763765#M30006</guid>
      <dc:creator>ajonathanpalmer</dc:creator>
      <dc:date>2024-04-13T12:18:49Z</dc:date>
    </item>
    <item>
      <title>Re: Double charge through Dropbox &amp; PayPal too.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Double-charge-through-Dropbox-amp-PayPal-too/m-p/764029#M30029</link>
      <description>&lt;P&gt;Hi &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1824207"&gt;@ajonathanpalmer&lt;/a&gt;, let's jump right into this!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Have you tried to contact Dropbox Support directly for this?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can visit the &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;Support page&lt;/A&gt; while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know more!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 15 Apr 2024 12:28:08 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Double-charge-through-Dropbox-amp-PayPal-too/m-p/764029#M30029</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-04-15T12:28:08Z</dc:date>
    </item>
    <item>
      <title>Re: Double charge through Dropbox &amp; PayPal too.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Double-charge-through-Dropbox-amp-PayPal-too/m-p/765029#M30117</link>
      <description>&lt;P&gt;It tells me I can't get any support without being logged in. How do I get a 'ticket number reference'? Why do I need to be not signed in?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 19 Apr 2024 07:58:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Double-charge-through-Dropbox-amp-PayPal-too/m-p/765029#M30117</guid>
      <dc:creator>ajonathanpalmer</dc:creator>
      <dc:date>2024-04-19T07:58:56Z</dc:date>
    </item>
    <item>
      <title>Re: Double charge through Dropbox &amp; PayPal too.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Double-charge-through-Dropbox-amp-PayPal-too/m-p/765031#M30118</link>
      <description>&lt;P&gt;Your page says: "&lt;SPAN&gt;If you need help with a billing issue on your account, including cancellations and refunds, please sign in&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN&gt;first". I am confused by your advice.&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Fri, 19 Apr 2024 08:03:59 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Double-charge-through-Dropbox-amp-PayPal-too/m-p/765031#M30118</guid>
      <dc:creator>ajonathanpalmer</dc:creator>
      <dc:date>2024-04-19T08:03:59Z</dc:date>
    </item>
    <item>
      <title>Re: Double charge through Dropbox &amp; PayPal too.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Double-charge-through-Dropbox-amp-PayPal-too/m-p/765035#M30119</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1824207"&gt;@ajonathanpalmer&lt;/a&gt;&lt;/SPAN&gt;, you can also try being signed in.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I suggested this, in case it didn't give you the option while currently signed into your Dropbox account.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you have any issues, I'd be happy to email you!&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 19 Apr 2024 09:52:40 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Double-charge-through-Dropbox-amp-PayPal-too/m-p/765035#M30119</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-04-19T09:52:40Z</dc:date>
    </item>
    <item>
      <title>Re: Double charge through Dropbox &amp; PayPal too.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Double-charge-through-Dropbox-amp-PayPal-too/m-p/765062#M30122</link>
      <description>&lt;P&gt;I see no options for billing issues on the support page. I can find no way to trace a ticket number. Please email me.&lt;/P&gt;</description>
      <pubDate>Fri, 19 Apr 2024 13:16:00 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Double-charge-through-Dropbox-amp-PayPal-too/m-p/765062#M30122</guid>
      <dc:creator>ajonathanpalmer</dc:creator>
      <dc:date>2024-04-19T13:16:00Z</dc:date>
    </item>
    <item>
      <title>Re: Double charge through Dropbox &amp; PayPal too.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Double-charge-through-Dropbox-amp-PayPal-too/m-p/765088#M30124</link>
      <description>&lt;P&gt;HI &lt;SPAN style="color:var(--ck-color-mention-text);"&gt;&lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1824207"&gt;@ajonathanpalmer&lt;/a&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;, you would need to use an incognito or private browsing window on your browser, while you're not signed into any account, and then access &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this link&lt;/A&gt;.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you choose 'Other' and then put in an email address that you can access, followed by your billing info, then the appropriate team can help out.&lt;/P&gt;
&lt;P&gt;&lt;BR /&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 19 Apr 2024 15:01:04 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Double-charge-through-Dropbox-amp-PayPal-too/m-p/765088#M30124</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-04-19T15:01:04Z</dc:date>
    </item>
    <item>
      <title>Re: Double charge through Dropbox &amp; PayPal too.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Double-charge-through-Dropbox-amp-PayPal-too/m-p/765092#M30125</link>
      <description>&lt;P&gt;What billing info?&lt;/P&gt;</description>
      <pubDate>Fri, 19 Apr 2024 15:07:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Double-charge-through-Dropbox-amp-PayPal-too/m-p/765092#M30125</guid>
      <dc:creator>ajonathanpalmer</dc:creator>
      <dc:date>2024-04-19T15:07:42Z</dc:date>
    </item>
    <item>
      <title>Re: Double charge through Dropbox &amp; PayPal too.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Double-charge-through-Dropbox-amp-PayPal-too/m-p/765115#M30129</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1824207"&gt;@ajonathanpalmer&lt;/a&gt;&lt;/SPAN&gt;, if you follow Jay's steps, you should be prompted to fill out a form regarding your request and that form will require some info from you.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you provide that info and submit the request, you should receive a ticket number in your inbox.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Let me know if you still have trouble.&lt;/P&gt;</description>
      <pubDate>Fri, 19 Apr 2024 16:50:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Double-charge-through-Dropbox-amp-PayPal-too/m-p/765115#M30129</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-04-19T16:50:02Z</dc:date>
    </item>
    <item>
      <title>Re: Double charge through Dropbox &amp; PayPal too.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Double-charge-through-Dropbox-amp-PayPal-too/m-p/765118#M30130</link>
      <description>&lt;P&gt;Yes, I understand. But Jay's steps do not lead me to be&amp;nbsp;&lt;SPAN&gt;prompted to fill out a form regarding my request.&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Fri, 19 Apr 2024 17:03:37 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Double-charge-through-Dropbox-amp-PayPal-too/m-p/765118#M30130</guid>
      <dc:creator>ajonathanpalmer</dc:creator>
      <dc:date>2024-04-19T17:03:37Z</dc:date>
    </item>
    <item>
      <title>Re: Double charge through Dropbox &amp; PayPal too.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Double-charge-through-Dropbox-amp-PayPal-too/m-p/765122#M30131</link>
      <description>&lt;P&gt;Ok, I 'switched it off and on again' and now I have a ticket number.&amp;nbsp;&lt;A href="https://www.dropbox.com/support/ticket/23629930" target="_blank"&gt;Ticket #23629930&lt;/A&gt;&lt;/P&gt;</description>
      <pubDate>Fri, 19 Apr 2024 17:16:53 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Double-charge-through-Dropbox-amp-PayPal-too/m-p/765122#M30131</guid>
      <dc:creator>ajonathanpalmer</dc:creator>
      <dc:date>2024-04-19T17:16:53Z</dc:date>
    </item>
    <item>
      <title>Re: Double charge through Dropbox &amp; PayPal too.</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Double-charge-through-Dropbox-amp-PayPal-too/m-p/765158#M30136</link>
      <description>&lt;P&gt;Thanks for the ticket number, Jonathan!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I can see that a member of our team already reached out to you, and I raised the priority of your ticket, so make sure to keep an eye on the email chain for any updates.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you need anything else, let us know!&lt;/P&gt;</description>
      <pubDate>Fri, 19 Apr 2024 19:28:56 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Double-charge-through-Dropbox-amp-PayPal-too/m-p/765158#M30136</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-04-19T19:28:56Z</dc:date>
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