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    <title>topic Re: Subscription paid then refunded - huh? in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Subscription-paid-then-refunded-huh/m-p/764881#M30092</link>
    <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1826495"&gt;@Gina D&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this link&lt;/A&gt;, choose 'Other' and then put in an email address that you can access, followed by your billing info.&lt;BR /&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.&lt;/P&gt;</description>
    <pubDate>Thu, 18 Apr 2024 14:37:22 GMT</pubDate>
    <dc:creator>Jay</dc:creator>
    <dc:date>2024-04-18T14:37:22Z</dc:date>
    <item>
      <title>Subscription paid then refunded - huh?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Subscription-paid-then-refunded-huh/m-p/764878#M30090</link>
      <description>&lt;P&gt;With my subscription, my monthly payment was charged then automatically refunded 'before it left the bank.' I don't understand. Email says I requested refund, which I didn't (I was asleep, for the 1st thing &amp;amp; 2nd, why would I?). I've this account for years, never anything strange like this.&lt;/P&gt;
&lt;P&gt;Anyone know what is going on?&lt;/P&gt;</description>
      <pubDate>Thu, 18 Apr 2024 14:38:02 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Subscription-paid-then-refunded-huh/m-p/764878#M30090</guid>
      <dc:creator>Gina D</dc:creator>
      <dc:date>2024-04-18T14:38:02Z</dc:date>
    </item>
    <item>
      <title>Re: Subscription paid then refunded - huh?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Subscription-paid-then-refunded-huh/m-p/764881#M30092</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1826495"&gt;@Gina D&lt;/a&gt;&lt;/SPAN&gt;, thanks for bringing this to our attention.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing &lt;A href="https://www.dropbox.com/support/billing-issues" target="_blank"&gt;this link&lt;/A&gt;, choose 'Other' and then put in an email address that you can access, followed by your billing info.&lt;BR /&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.&lt;/P&gt;</description>
      <pubDate>Thu, 18 Apr 2024 14:37:22 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Subscription-paid-then-refunded-huh/m-p/764881#M30092</guid>
      <dc:creator>Jay</dc:creator>
      <dc:date>2024-04-18T14:37:22Z</dc:date>
    </item>
    <item>
      <title>Re: Subscription paid then refunded - huh?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Subscription-paid-then-refunded-huh/m-p/764892#M30094</link>
      <description>I tried that. They said try community</description>
      <pubDate>Thu, 18 Apr 2024 15:10:33 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Subscription-paid-then-refunded-huh/m-p/764892#M30094</guid>
      <dc:creator>Gina D</dc:creator>
      <dc:date>2024-04-18T15:10:33Z</dc:date>
    </item>
    <item>
      <title>Re: Subscription paid then refunded - huh?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Subscription-paid-then-refunded-huh/m-p/764940#M30099</link>
      <description>&lt;P&gt;Hey &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1826495"&gt;@Gina D&lt;/a&gt;&lt;/SPAN&gt;, do you mean that you've already reached out to our support team?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you please give us the ticket number to your communication, so we can take a look?&lt;/P&gt;</description>
      <pubDate>Thu, 18 Apr 2024 18:18:42 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Subscription-paid-then-refunded-huh/m-p/764940#M30099</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-04-18T18:18:42Z</dc:date>
    </item>
    <item>
      <title>Re: Subscription paid then refunded - huh?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Subscription-paid-then-refunded-huh/m-p/764945#M30100</link>
      <description>In the PayPal refund notice it had this Dropbox #8553376726</description>
      <pubDate>Thu, 18 Apr 2024 18:34:35 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Subscription-paid-then-refunded-huh/m-p/764945#M30100</guid>
      <dc:creator>Gina D</dc:creator>
      <dc:date>2024-04-18T18:34:35Z</dc:date>
    </item>
    <item>
      <title>Re: Subscription paid then refunded - huh?</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Subscription-paid-then-refunded-huh/m-p/764958#M30106</link>
      <description>&lt;P&gt;Thanks, Gina, but the ticket number for a communication with the Dropbox Support team should be an 8 digit number, starting with #2.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you reached out to them, you should be able to find the communication and the ticket number in your emails.&lt;/P&gt;</description>
      <pubDate>Thu, 18 Apr 2024 19:50:26 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Subscription-paid-then-refunded-huh/m-p/764958#M30106</guid>
      <dc:creator>Hannah</dc:creator>
      <dc:date>2024-04-18T19:50:26Z</dc:date>
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