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    <title>topic Re: Account charges in Plans and Subscriptions</title>
    <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-billing-info-has-been-used-to-upgrade-a-Dropbox-account/m-p/765006#M30114</link>
    <description>&lt;P&gt;Thanks Nancy for responding with the link and steps to get this ticket opened.&lt;/P&gt;&lt;P&gt;Ticket #23626953&lt;/P&gt;</description>
    <pubDate>Fri, 19 Apr 2024 01:03:21 GMT</pubDate>
    <dc:creator>LHolmes20</dc:creator>
    <dc:date>2024-04-19T01:03:21Z</dc:date>
    <item>
      <title>My billing info has been used to upgrade a Dropbox account without my approval</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-billing-info-has-been-used-to-upgrade-a-Dropbox-account/m-p/764966#M30107</link>
      <description>&lt;P&gt;My credit card was used to pay for a different account subscription (email address) I do not recognize. As I only have a basic account I am unable to access customer support.&amp;nbsp; I would like this to be reversed by your billing department as this is their mistake and not an issue of my credit card being stolen.&amp;nbsp; Could someone please contact me.&amp;nbsp; Thanks.&lt;/P&gt;</description>
      <pubDate>Thu, 18 Apr 2024 21:32:57 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-billing-info-has-been-used-to-upgrade-a-Dropbox-account/m-p/764966#M30107</guid>
      <dc:creator>LHolmes20</dc:creator>
      <dc:date>2024-04-18T21:32:57Z</dc:date>
    </item>
    <item>
      <title>Re: Account charges</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-billing-info-has-been-used-to-upgrade-a-Dropbox-account/m-p/764978#M30108</link>
      <description>&lt;P&gt;It cannot be a mistake. You need to contact your card company and tell them your card has been used. If you did not do the transaction&amp;nbsp;&lt;STRONG&gt;somebody&lt;/STRONG&gt; has the card data. They need the card, secure code and access to things like your postcode to do it.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;It isnt a mistake.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 18 Apr 2024 21:27:29 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-billing-info-has-been-used-to-upgrade-a-Dropbox-account/m-p/764978#M30108</guid>
      <dc:creator>Mark</dc:creator>
      <dc:date>2024-04-18T21:27:29Z</dc:date>
    </item>
    <item>
      <title>Re: Account charges</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-billing-info-has-been-used-to-upgrade-a-Dropbox-account/m-p/764992#M30112</link>
      <description>&lt;P&gt;Perhaps mistake was the wrong term for the billing, however this charge was a week ago. I have already contacted the credit card company. There are no other charges or billing issues for my bank account.&amp;nbsp; I have the transaction 12 digit as well as the email address to the Dropbox account.&amp;nbsp; Why cant someone open a ticket? This seems to be a common problem, after I read through 2 hours of navigating Dropbox customer service and chat. So yes, I am a bit frustrated.&amp;nbsp; I have also seen responses to this exact issue that got a ticket opened and a more sympathetic response.&amp;nbsp;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 18 Apr 2024 22:40:50 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-billing-info-has-been-used-to-upgrade-a-Dropbox-account/m-p/764992#M30112</guid>
      <dc:creator>LHolmes20</dc:creator>
      <dc:date>2024-04-18T22:40:50Z</dc:date>
    </item>
    <item>
      <title>Re: Account charges</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-billing-info-has-been-used-to-upgrade-a-Dropbox-account/m-p/765004#M30113</link>
      <description>&lt;P&gt;Hey &lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1826683"&gt;@LHolmes20&lt;/a&gt;! Hope it’s OK to chime in.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;For billing issues, we suggest contacting our support team indeed, since we don’t have account visibility on the forum.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Can you please follow these &lt;A href="https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Being-charged-for-an-unknown-account/m-p/730480/highlight/true#M26858" target="_blank"&gt;steps&lt;/A&gt; to log a ticket directly with them? Feel free to send me your ticket number here afterwards.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;If you face any issues though, give me a nudge and I’ll log one for you instead.&lt;/P&gt;</description>
      <pubDate>Fri, 19 Apr 2024 00:31:18 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-billing-info-has-been-used-to-upgrade-a-Dropbox-account/m-p/765004#M30113</guid>
      <dc:creator>Nancy</dc:creator>
      <dc:date>2024-04-19T00:31:18Z</dc:date>
    </item>
    <item>
      <title>Re: Account charges</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-billing-info-has-been-used-to-upgrade-a-Dropbox-account/m-p/765006#M30114</link>
      <description>&lt;P&gt;Thanks Nancy for responding with the link and steps to get this ticket opened.&lt;/P&gt;&lt;P&gt;Ticket #23626953&lt;/P&gt;</description>
      <pubDate>Fri, 19 Apr 2024 01:03:21 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-billing-info-has-been-used-to-upgrade-a-Dropbox-account/m-p/765006#M30114</guid>
      <dc:creator>LHolmes20</dc:creator>
      <dc:date>2024-04-19T01:03:21Z</dc:date>
    </item>
    <item>
      <title>Re: Account charges</title>
      <link>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-billing-info-has-been-used-to-upgrade-a-Dropbox-account/m-p/765015#M30116</link>
      <description>&lt;P&gt;Hi &lt;SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"&gt;&lt;a href="https://www.dropboxforum.com/t5/user/viewprofilepage/user-id/1826683"&gt;@LHolmes20&lt;/a&gt;&lt;/SPAN&gt;, thanks for the ticket number!&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I just located, and responded back to your email, I'll be happy to see you there.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Cheers!&lt;/P&gt;</description>
      <pubDate>Fri, 19 Apr 2024 05:22:52 GMT</pubDate>
      <guid>https://www.dropboxforum.com/t5/Plans-and-Subscriptions/My-billing-info-has-been-used-to-upgrade-a-Dropbox-account/m-p/765015#M30116</guid>
      <dc:creator>Megan</dc:creator>
      <dc:date>2024-04-19T05:22:52Z</dc:date>
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